Responsibilities
- Deliver outstanding support through live chat, email correspondence and phone support
- Collaborate cross-functionally with Operations and Product to provide accurate answers for our customers
- Serve as an escalation point for high priority request or complex investigations
- Help with customer on-boarding, working closely with Operations and Compliance to collect required documentation and resolve issues
- Be the customer advocate and report bugs, incidents and product feedback
- Write documentation, tutorials and guides for our users and build onto our Help Center
Requirements
- 1-2 years of customer support experience
- Fantastic verbal and writing skills, with an emphasis on clarity
- Strong attention to detail and highly organized
- Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
- Be empathetic and understanding, go above and beyond to solve customer problems
- Tech savvy, comfortable learning new tools and platforms
- Experience with intercom, Zendesk or other CS management tool is a plus
- Experience in startup experience is a plus
- Interest in blockchain technologies
Perks & Benefits
- Health, dental, and vision benefits for you and your family
- Work From Home
- Computer setup of your choice
- Unlimited paid time off to relax and recharge
- Flexible work hours
- 401(k) plan with corporate matching
- Opportunity to work in a growing startup