Are you a technical person eager to make a difference? Then this might be the right position for you
We are currently looking for a Tech Support Engineer at Xapo
This full-time position is planned to be REMOTE, but the working hours will be in the European timezone
RESPONSIBILITIES
- Assist with Tech Support initiatives and daily activities
- Work on the onboarding and offboarding of employees and vendors
- Review cases and provide appropriate solutions to end-users and support of a mixed environment of Windows, Linux and Mac workstations
- Troubleshoot problems, document solutions, and work with end-users to fix issues and prevent new ones
- Analyze end-users’ problems to identify trends and pain-points to drive improvements
- Be a driving force in identifying improvements in technical support-related processes and work to address any gaps in internal tools and processes
Respond to regulatory requests
- Conduct security projects in alignment with Information Security standards to protect the interests of the organization and its clients
REQUIREMENTS:
- 3–5 years of professional experience in a similar role
- Proficiency in desktop operating systems (Windows, Mac & Linux), IT applications, and infrastructure
- Strong problem solving and troubleshooting skills
- Knowledge of security applied to end-users and applications
- Ability to be self-directed and demonstrate judgment in prioritizing assignments
- Excellent written and verbal communication skills
- Commitment to employee satisfaction
Nice-to-have experience and skills:
- Prior work experience in the banking environment is desirable
- Work experience administering Amazon WorkSpaces and AWS
- Work experience administering Google Workspaces (G Suite), Okta and SAML/SSO integrations
- Work experience administering OpenVPN
- Work experience administering Slack and Zoom
- Work experience administering Jira, Confluence, Bitbucket and Github
- Basic-to-intermediate CLI usage and scripting skills (Bash, Python) are a plus
OTHER REQUIREMENTS
- A dedicated workspace
- A reliable internet connection with the fastest speed possible in your area
- Devices and other essential equipment that meet minimal technical specifications
- Alignment with Our Values