IT Operations Engineer

Our Team

The mechanics under the hood, the makers and supporters of our tools and technology that enable all teams at Yuga Labs to function efficiently and safely
This team is made up of thoughtful innovators, working to build and support the amazing tech behind our amazing people
 

Who We’re Looking For

We are hiring an IT Operations Engineer to join our IT team
We have tons to do, building the future of web3, and we need help making sure everyone has the tools they need to push forward
You’ll be part of a highly collaborative team, constantly iterating on our tools and services to ensure efficiency and the best possible experience for every end user at Yuga
  

The Job

• Drive day to day IT tasks and ticketing 
• Contribute to building efficiency and scalability in our processes
• Stakeholder for end user education through self help mechanisms, including owning documentation and publishing to our knowledge base 
• Be the “Face of IT” with Yuga employees, including contractors and external partners 
• Help in scaling and establishing best-in-class support for Yuga end users
   
• Assist in employee lifecycle management including procurement, asset management, account provisioning and other IDM processes

Your Skills

• 2+ years experience as an IT Operations role or similar experience (experience with supporting remote employees a plus)
• High degree of confidence troubleshooting hardware and software in a predominately macOS environment
• Experience in administering Google Workspace, Zoom, Okta, Slack, Atlassian and other standard enterprise applications
• Expert communicator, well versed in keeping all stakeholders up to speed and on track, both verbal and written
   
• Resourceful and creative
  Able to work through complex issues and apply unique solutions
   
• Security-minded
  IT works closely with our security partners to promote safe behavior across all our tools and services
  Must always have our employee and community’s safety in mind! 
• People-centered and approachable
  Your patience level is second to none, and you’re always willing to go the extra mile to ensure folks are up and running! 

The annual salary for this position ranges from $90,000 to $118,000
The actual annual salary paid for this position will be based on several factors, including but not limited to, skills, prior experiences, training, company needs, and current market demands
  The annual salary range for this position is subject to change and may be adjusted in the future
This position may also be eligible for salary increases, bonuses, equity awards, and benefits

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