Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?This advertisement is for a role with Gulf Binance
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform
Support will in Thai and English, applicants need to speak both languages
Responsibilities
- Handle high volume live chat and other online tools
- Provide customers with accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
- Handle customer enquiries, advice and suggestions via chat or online tools
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
- Handle customer complaints, any special cases or ad hoc tasks
- Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
- Provide feedback and coaching to team members to improve their performance
Requirements
- Bachelor degree or above
- Proficient in English and Thai
with clear and logical communication in the language - Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- Quality assurance in a contact centre environment experience is a plus
- High level of honesty and integrity
Proactive and meticulous
A sense of responsibility and team work spirit - Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts, including night shift
- Positive about the crypto industry
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no
1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our
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