Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you
Binance is a client-facing business, and Customer Service is extremely important for us
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform
Support will be in English, and we are looking for candidates with high proficiency
Additional language proficiency is much preferred
Responsibilities:
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers
- Handle customer enquiries, advice and suggestions via email or online tools
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
- Handle customer complaints, special cases or ad hoc tasks
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Requirements:
- Bachelor degree or above
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- High level of honesty and integrity
Proactive and meticulous
- A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for the customer service industry and can work under different work shifts, including night shifts
- Positive about the crypto industry
- Personal or professional experience with cryptocurrency
- Proficient in English language
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth
Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer
We believe that having a diverse workforce is fundamental to our success
By submitting a job application, you confirm that you have read and agree to our
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