Customer Product Engineer

 is to bring blockchain to a billion people
The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy
We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide
The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT
Alchemy recently raised a  at a $10
2B valuation led by Lightspeed and Silver Lake
Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the  of leading organizations
Alchemy powers the top blockchain companies globally and has been featured in , , , and 
The OpportunityOur Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform
You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success
You will ensure prompt and effective resolution of questions, problems, and requests
You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers needs
In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers
The majority of the time will be spent understanding customer needs, providing solutions and shaping feedback into product decisions

Responsibilities

• Provide hands on technical support
• Deliver a stellar customer experience
• Understand customer needs and how to meet unique challenges and goals
• Seek product feedback and track usage/performance, driving our product roadmap
• Be the voice of the customers
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally
• Partner with internal teams to drive long term solutions / product development decisions
• Work in a quickly changing environment
• Drive referrals from our customers

Requirements

• 1+ years of experience in a software development role
• Technical degree
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance
• Interest in technology, blockchain, crypto
• Experience with blockchain a large plus