You are living anywhere in France (a plus, if you are in Lyon or Paris) or Spain
You are speaking fluently in spanish and good writing/speaking in french
You love and take care about relationship with customers
You want to be in the heart of blockchain and crypto innovation
 Main Responsibilities : As a Customer Experience, you are tasked with creating the best possible experience for our clients
You are on the front line, conveying client needs to the support and product teams
You are joining an organization where our clients are at the core of our activity
We listen to them, commit to them, and take action
You will have a key impact on how we convert users into clients and retain them over time
Your responsibilities include identifying client needs, prioritizing requests, and redistributing all messages received by Waltio
You will be part of a team of about twinty people and report to the Head of Customer Care
Currently, we use Intercom as our customer communication platform
You have a perfect command of Spanish
A good knowledge of cryptocurrencies and experience in customer support within a startup are significant advantages
As a Customer Experience at Waltio, you are responsible for:
- Quickly identifying the content of received requests;
- Responding promptly and succinctly to simple cases through the use of macros and automated responses;
- Contributing to our long-term customer support vision by providing proactive feedback;
- Regularly updating our FAQ when adding new platforms or features;
If you are a fan of crypto/blockchain, your responsibilities may also evolve into these areas:
- Identifying and finding potential resolutions to blockchain-related issues (on-chain) and exchange file issues;
- Collaborating with the development team to resolve data retrieval issues or continuously improve the product;
- Continuously monitoring protocols and the crypto ecosystem
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