Client On-boarder

  • 2 applications

Company Summary

AZA Finance is the largest non-bank in Africa and an established provider of Payments, FX and Treasury providing cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology with our proprietary technology, AZA Finance is able to significantly lower the cost and increase the speed of business payments to, from and across frontier markets.

Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers.

Licensed by the UK’s FCA and the Bank of Spain, AZA Finance is a market-maker in every major African currency. AZA Finance was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala, Accra, Durban and Dakar.

Job Summary

As the Client On-boarder, your responsibility will be the onboarding of new client accounts assisting them as they begin their journey with AZA Finance. You will deepen/strengthen new client relationships by providing excellent ongoing day-to-day service, guiding them through the onboarding journey, helping simplify documentation requirements and answering client questions. Client Onboarding is a critical point of contact for our customers who have questions, issues or feedback, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in onboarding, and to instill a customer-centric culture at AZA Finance. This is an exciting opportunity to help take Africa’s leading digital FX company to the next level.

Proficiency in French & English is important

Responsibilities

  • Lead with a customer-centric approach by setting high standards for client support, relationship management and customer happiness
  • Act as an effective liaison between AZA Finance and the clients in the Onboarding Journey, given you are a daily point of contact for the clients
  • Support the Sales team by collaborating with internal stakeholders (Compliance, Legal)
  • Support and improve the customer onboarding journey by acting within defined SLAs
  • Proactive outreach to clients to ensure there is a smooth client onboarding and identify any questions/problems.
  • Adhere to the SOPs and compliance standards set internally
  • Help identify and fix inefficiencies in current workflows and processes
  • Display a high level of emotional intelligence and step into a leadership role when required.

Activities

  • Develop and follow quarterly, monthly, and weekly plans with specific, measurable goals.
  • Collaborate with the Sales team to complete onboarding requests in a timely manner
  • Kick off Onboarding process with Clients, clearly explaining the process and documentation requirements
  • Complete initial checks of documents submitted to ensure they meet the basic requirements set out by Aza’s Finance Compliance team
  • Collaborate with the Compliance team to move deals through the “onboarding” stage to “closed” stage, by collecting required documents from clients and ensuring account approval is completed in a timely manner
  • Regularly update the sales pipelines (CRM) with client engagement status.
  • Ambitious and passionate professional with a minimum of 3 years of experience in a relevant role
  • Experience managing major client relationships in previous roles
  • Ability to understand and help promote customer-centric vision at AZA Finance.
  • Persistent and goal-oriented with a mindset to get the job done
  • Excellent interpersonal, communication (written and oral), public speaking, presentation, and listening skills.
  • Experience in Advanced MS Office, Google Suite Tools and CRM software (Salesforce).
  • Creative problem solver with the ability to work independently with minimal guidance.
  • Excellent organizational skills and structure ensuring nothing falls through the cracks
  • You’re persevering and willing to roll up your sleeves to do whatever needs to be done
  • Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier market.
  • Competitive salary
  • Casual work environment
  • Great work-life balance
  • We value autonomy
  • Environmental-friendly (we try to use as less paper as possible!)
  • Opportunity for growth for all our employees
  • ….and more!