Client Services Analyst

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Who You Are:

We are looking for a client service-minded individual to join the Galaxy Asset Management team and support senior managers while developing a deep understanding of our clients to provide best in class service

What Youโ€™ll Do:

  • Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm and our clients
  • Analyze client requests and identify and implement solutions by working with necessary internal and external parties
  • Collaborate with various internal teams such as FinOps, Legal, Compliance, Marketing, and Investment Teams to ensure seamless client coverage
  • Provide value added services to clients and ensure client deadlines are met
  • Use automation and systems to quickly and accurately complete client requests
  • Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
  • When necessary, work with other team members to ensure ad-hoc data requests such as DDQs / RFPs, are completed in a timely manner
  • Ensure resources and time is spent on client requests as appropriate given client tier

What Weโ€™re Looking For:

  • Experience in client service
  • Project and time management skills
  • Business acumen, strong organizational and communication skills
  • Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
  • Given the sensitive, confidential nature of this role, discretion and good judgement are critical
  • Ability to identify and communicate complex issues clearly and succinctly
  • Strong diagnostic, analytical and problem-solving skills
  • Strives to learn, analyze and implement best business practices developed within the marketplace
  • Team player with high energy and a positive attitude who can adapt to evolving client requests
  • Bachelors degree
  • 1-2+ years of experience

Bonus Points:

  • Solid understanding of MS Office applications, business applications and the use of databases
  • Proficient understanding of private fund structures

What We Offer:

  • Competitive base salary, bonus, and equity compensation
  • Flexible Time Off (paid)
  • 3% 401(k) company contribution
  • Company-paid health and protective benefits for employees, partners, and other dependents
  • Generous paid Parental Leave
  • Free virtual coaching and counseling sessions through Ginger
  • Opportunities to learn about the Crypto industry
  • Free daily snacks in-office
  • Smart, entrepreneurial, and fun colleagues
  • Employee Resource Groups

*Benefits may vary depending on location

Apply now and join us on our mission to engineer a new economic paradigm

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