Who You Are:
We are looking for a client service-minded individual to join the Galaxy Asset Management team and support senior managers while developing a deep understanding of our clients to provide best in class service
What You’ll Do:
- Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm and our clients
- Analyze client requests and identify and implement solutions by working with necessary internal and external parties
- Collaborate with various internal teams such as FinOps, Legal, Compliance, Marketing, and Investment Teams to ensure seamless client coverage
- Provide value added services to clients and ensure client deadlines are met
- Use automation and systems to quickly and accurately complete client requests
- Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
- When necessary, work with other team members to ensure ad-hoc data requests such as DDQs / RFPs, are completed in a timely manner
- Ensure resources and time is spent on client requests as appropriate given client tier
What We’re Looking For:
- Experience in client service
- Project and time management skills
- Business acumen, strong organizational and communication skills
- Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
- Given the sensitive, confidential nature of this role, discretion and good judgement are critical
- Ability to identify and communicate complex issues clearly and succinctly
- Strong diagnostic, analytical and problem-solving skills
- Strives to learn, analyze and implement best business practices developed within the marketplace
- Team player with high energy and a positive attitude who can adapt to evolving client requests
- Bachelors degree
- 1-2+ years of experience
Bonus Points:
- Solid understanding of MS Office applications, business applications and the use of databases
- Proficient understanding of private fund structures
What We Offer:
- Competitive base salary, bonus, and equity compensation
- Flexible Time Off (paid)
- 3% 401(k) company contribution
- Company-paid health and protective benefits for employees, partners, and other dependents
- Generous paid Parental Leave
- Free virtual coaching and counseling sessions through Ginger
- Opportunities to learn about the Crypto industry
- Free daily snacks in-office
- Smart, entrepreneurial, and fun colleagues
- Employee Resource Groups
*Benefits may vary depending on location
Apply now and join us on our mission to engineer a new economic paradigm
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