Why we need a Content Writer
The Account Management team is currently in need of support to manage all content-related work which includes, but is not limited to supporting clients with their program pages, defining and outlining SOPs for our internal use, updating and auditing content of our public-facing Help Center
Our small operational team has been juggling the work but we would like to now bring someone on full time to take on this role
Responsibilities
- Change request management, coordination with clients, and updating of our bug bounty program documentation
- Content creation and updating for our Zendesk-based Help Center
- Content creation and updating for Slite Internal Knowledge Base
- Defining simple SOPs and workflows
Requirements
- 3-5 years of relevant or transferable work experience (ideally with high-growth tech companies)
- Customer service oriented and client-facing background
- Content writing experience (blogs, knowledge bases, help centers)
- Ability to work through ambiguity and self-prioritize work
- Interest and knowledge of DeFi/Crypto/Web3 space and a holistic understanding of the direction Immunefi is headed
- Experience with content management systems
- Comfortable working remotely and being very communicative and responsive with team members via Slack and other channels
Bonus
- Experience and interest in the Crypto/Web3 space
- Knowledge of how to build Help Centers and Content Management systems