Content Writer – Account Management

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Why we need a Content Writer

The Account Management team is currently in need of support to manage all content-related work which includes, but is not limited to supporting clients with their program pages, defining and outlining SOPs for our internal use, updating and auditing content of our public-facing Help Center. Our small operational team has been juggling the work but we would like to now bring someone on full time to take on this role. 

Responsibilities

  • Change request management, coordination with clients, and updating of our bug bounty program documentation 
  • Content creation and updating for our Zendesk-based Help Center
  • Content creation and updating for Slite Internal Knowledge Base 
  • Defining simple SOPs and workflows 

Requirements

  • 3-5 years of relevant or transferable work experience (ideally with high-growth tech companies) 
  • Customer service oriented and client-facing background
  • Content writing experience (blogs, knowledge bases, help centers) 
  • Ability to work through ambiguity and self-prioritize work 
  • Interest and knowledge of DeFi/Crypto/Web3 space and a holistic understanding of the direction Immunefi is headed 
  • Experience with content management systems
  • Comfortable working remotely and being very communicative and responsive with team members via Slack and other channels 

Bonus

  • Experience and interest in the Crypto/Web3 space 
  • Knowledge of how to build Help Centers and Content Management systems