Customer Experience Intern – Singapore

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Amber Group is a leader in digital asset trading, products and infrastructure. We work with companies ranging from token issuers, banks and fintech firms, to sports teams, game developers, brands and creators. Operating at the center of markets, we act as liquidity providers, miners and validators on all major exchanges, applications, and networks. Across all products and categories, we have turned over >$1T in volumes since inception. Our mission is to make our digital future a reality and shape it to be fair, inclusive, and kind.Our people are both dreamers and doers – a self-driven, entrepreneurial community who are believers in the power of decentralized networks. We collaborate across teams and regions, promoting a culture that is open, transparent, respectful and inclusive.Our businesses1. Institutional financial services, helping 1,000+ asset managers, hedge funds, corporates, and family offices invest in digital assets via API and our OTC desk.2. Consumer financial services with millions of customers investing in digital assets via our award-winning mobile app and web platforms.3. The emerging digital creator economy including gaming tokens, digital art, sports collectibles, and social tokens.At Amber Group, you will have the opportunity to work with innovative and entrepreneurial people, solve meaningful problems, accept challenges, and become experts in frontier fields. We strive to take care of our people, providing competitive incentives, benefits and rewards. 

Role and Responsibilities:

    • Part of the multilingual WhaleFin Help Centre task force to develop the Bahasa Indonesia version of the WhaleFin Help Centre, providing the Indonesian users' with localized useful self-help
    •  Optheimise Zendesk to allow Bahasa Indonesia friendly automated messages/macro to users
    •  Participate in CX projects of interest: Opportunities to interact directly with users, Process documentation, Customer Service expansion, Dashboard reporting & analysis, etc

Requirements:

    • Proficient in English and writing in Bahasa Indonesia
    • Time management skills with the ability to prioritize workload and multi-task including handling multiple projects simultaneously in a fast-paced dynamic environment
    • Possess great customer service and “can-do” attitude; be the users/customers advocate to resolve their cases
    • Self-motivated, attention to detail, independent, and fast learner; embrace changes with a positive attitude
    • Possess good teamwork and interpersonal skills; Great with problem-solving and analytical skills
    • Proficiency in MS Office
    • Understanding Cryptocurrency and its mechanics is a plus

Amber Group opens its doors to the curious problem solver empowered to make an impact in shaping tomorrow. As a hyper-growth company since day 1, we continually invite talent to join our diverse, nimble and digitally-native teams. If this sounds like you, apply now, or get in touch with us today at .