Customer Service/KYC Manager – Japan

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is a client-facing business, and Customer Service is extremely important for us
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information
The CS/KYC lead will work towards aligning the company's vision and values with operational strategies
This person will also spearhead best practices in both KYC and Customer Service operations

Job Description:

    • Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
    • Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
    • Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
    • Responsible in hiring, training and retaining operations staffs
    • Coordinate with a third party, or vendor, regarding to our operational activity
    • Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
    • Develop and implement productivity and cost reduction opportunities
    • Cross-functional and cross-country collaboration on all projects


    • Bachelor degree from a reputable university or equivalent
    • Ability to communicate effectively in both Japanese and English 
    • At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred
    • Able to work in a fast paced and ambiguous industry where regulations are catching up
    • High level of ownership and integrity
    • Good sense of business process, strong leadership and management skills
    • Problem Solving

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no
1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our

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