Customer Service Representative (Arabic & English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information
Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform
Support will be in Arabic & English, applicants need to speak both languages
However, this role will also cater for cross-support across other language lines
 

Responsibilities

    • Handle high volume live chat and other online tools
    • Provide accurate, valid and comprehensive information
    • Follow communication procedures, guidelines, and policies
    • Support other business units with customer liaison, accurately document customer requests
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Go the extra mile to engage customers

Requirements

    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
    • College degree or above
    • Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
    • Previous experience with cross-functional support will be advantageous
    • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
    • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
    • Passionate for the customer service industry and can accept to work under different work shifts
    • Positive about the crypto industry

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s

, creating a unified culture that enables collaboration, excellence, and growth
Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer

We believe that having a diverse workforce is fundamental to our success
By submitting a job application, you confirm that you have read and agree to our


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