Customer Service Representative (Chinese)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you
Binance is a client-facing business, and Customer Service is extremely important for us
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform
Support will be in Chinese and English so only candidates with proficiency in both languages will be considered

Responsibilities:

    • Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
    • Handle customer enquiries, advices and suggestions via email or online tools
    • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
    • Handle customer complaints, any special cases or ad hoc tasks
       

Requirements:

    • College degree or above
    • Proficiency in Chinese and English is mandatory
      Additional Asian languages will be advantageous


    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
    • High level of honesty and integrity
      Proactive and meticulous
      A sense of responsibility and team work spirit
    • Ability to work under pressure, strong communication skills and exceed beyond expectation
    • Passionate for customer service industry and can accept to work under different work shifts, including night shift
    • Positive about the crypto industry

Optional:

    • Language proficiency certificates will be advantageous
    • Personal or professional experience with cryptocurrency

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth
Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer
We believe that having a diverse workforce is fundamental to our success
By submitting a job application, you confirm that you have read and agree to our

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