Customer Services Specialist- Spot coverage

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


    • Build and maintain an efficient 24*7 L2 CS support process
    • Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business
    • High responsibility in continuous improvement in service quality and efficiency
    • Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team
    • Analyse service ticket data, and follow possible maintenance for system-level improvement
    • Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization
    • Monitor risk/operations alert and resolve issues related to daily operations


    • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
    • Excellent customer service and communication skills
    • Fluent in both English and Chinese
    • Ability to work in both a team environment and autonomously
    • Demonstrate a high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
    • Strong passion to provide support to customers
    • Strong proficiency in both English and Mandarin

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no
1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our

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