Customer Support Agent – Student/Intern

Bitstamp is the original Cryptocurrency Exchange

Since 2011 when we started in a garage with just two laptops and some big ideas, we have been at the forefront of the crypto industry, driving innovation and ensuring that above all else we are human in our approach, trusted by our customers and, with an unwavering belief in blockchain technology, providing secure and innovative access to crypto to all corners of the world

Our success has been always about the amazing ideas, talent and passion of our people and the disruption we have created together on our crazy crypto journey
We are growing faster than ever, creating opportunities where we find the best people and always looking for the next bunch of crypto-curious thinkers and individuals who want to make the next difference

What you’ll do

  • Handle written correspondence from our clients
  • Process access related requests
  • Answer inbound phone calls
  • Other tasks instructed by superiors
  • Perform work in line with internal policies

On day one you’ll bring

  • Excellent knowledge of English language (written and verbal) โ€“ C2 level
  • Good organizational skills

We’ll love it even more if you

  • Speak additional languages besides English (preferably: Spanish, French, German or Italian)

You will fit right in at Bitstamp if you are

  • Ambitious and driven – the ability to focus your energy on where it matters the most
  • A Fast learner – you’ve learnt how to jump in and swim
  • An animal lover – dogs, cats, hamsters, parrots, horses, mice, rats … they are all part of our family

The benefits of Life at Bitstamp

  • A truly flexible working environment and an ability to work where you are most productive
    Sometimes at work, sometimes at home, sometimes on the move
  • Access to great technology
  • Industry mentors, and opportunities to develop and learn from others
  • Internal Gaming Tournaments and regular collaboration events
  • Bitstamp Cares ๐Ÿ’š
    The communities which are important to our people are important to us, and we are active in our support and celebrations
  • A VERY pet friendly office culture
    We love animals (actually are kind of crazy for them) and celebrate the love and companionship they share with us
    Please bring them with you to work (seriously)
  • Delicious breakfast, fresh fruit, snacks, coffee, tea, full fridge of beverages and ice cream in collaboration hubs

Our Story

Bitstampers are truly passionate about bringing cryptocurrency to the mainstream and championing independent investing with life changing potential

We are proud to be leading the way in creating access to this next generation of finance and have become the worldโ€™s longest-running cryptocurrency exchange by driving innovation and ensuring that we are, above all else, human in our approach, trusted by our customers and, with an unwavering belief in blockchain technology, always strive to provide secure and innovative crypto access to all corners of the world

This doesnโ€™t happen by chance, and we believe our success has come from our belief in the power of being different and finding people who want to explore together, create together and support each otherโ€™s growth

We have already achieved so much, and have our sights set firmly on our future
Come join in our revolution and be part of the Bitstamp story

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