Customer Support Specialist – Italian

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations in Europe
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information
Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform
The best CSRs are genuinely delighted to help customers
They’re tolerant, empathetic, and intensely communicative
  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary
Customer feedback is priceless, and our CSRs can gather it for us
Problem-solving also comes naturally to customer care specialists
They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction

Responsibilities:

    • Handle high amounts of live chat and incoming emails
    • Identify and evaluate customers’ needs to deliver satisfaction
    • Provide accurate, valid and comprehensive information
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers

Requirements:

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multi-task, prioritise, and control time effectively
    • Knowledge of the cryptocurrency/blockchain field
    • Multi-lingual capability is a big plus
    • Italian Native and Fluent in English
    • Willing to work weekends and irregular hours which will include night shifts

    • Only English CVs will be considered


Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth
Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer

We believe that having a diverse workforce is fundamental to our success
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