Data Analyst – Workforce Management

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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you
The Data Specialist role will be responsible for developing and maintaining customer service & operational dataset cum dashboards
The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations

Job Description

    • Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints
    • Independently develop and maintain dashboards and reports
    • Clarify data definition and maintain data sets accordingly
    • Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development
    • Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary
    • Develop and present analytical reporting and findings using available data to stakeholders and executive teams
    • Collaborate with data analysts from other teams to work on ad-hoc data projects
    • Support to answer CS data related questions raised by users via Chat Bot

Job Requirement

    • BA/BS or equivalent experience required
    • 3+ years of experience with analyzing large complex data sets
    • Strong SQL is a MUST
        R or Python is nice to have but not required
    • Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools
    • Strong sense of data and analytical capability, clear communicator, fast learner and doer
    • Able to deliver requests in a timely manner with minimum supervision

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s

, creating a unified culture that enables collaboration, excellence, and growth
Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer

We believe that having a diverse workforce is fundamental to our success
By submitting a job application, you confirm that you have read and agree to our

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