Director of Fraud and Risk Management

MoonPay is a global team imagining and building the products and culture of tomorrow

We’re driven by our deep belief that blockchain technology will become the status quo, so we commit all our talent to creating the best web3 experiences for everyone, everywhere

We rely on our open and inclusive culture to foster speed, innovation and responsibility
Our diverse team is an ongoing inspiration for easy, effective and accessible products

Join our mission to onboard the world into web3 and empower millions to own, create and share value freely

We are seeking a Director of Fraud and Risk Management to help drive our business through the next stage of growth
This is a critical, strategic role within the company, and will report directly to the COO
 

This person must have the ability to strategically build, guide, and strengthen the risk detection and management function
We’re also looking for someone who is able to process complex information and improves our risk management and detection technology stack

The Role: 

• Lead the organization’s risk management program by developing, implementing, and monitoring policies, procedures, and controls to ensure compliance with card scheme rules, industry best practices, and internal policies and procedures
   
• Develop and implement fraud/risk rules and strategies to improve fraud detection accuracy with maximum automation
• Ongoing identification and mitigation of risks related to the organization’s technology, financial operations, and compliance obligations
  
• Monitor regulatory changes and industry trends, and ensure that the organization’s risk management program is in line
  
• Work with the data team to develop models, evaluate and improve performance by identifying data gaps or new variables
• Collaborate closely with and provide Data & Engineering with business requirements that would improve risk tools and detection of emerging fraud trends
• Establish and maintain relationships with external fraud and risk management vendors, including card acquirers, banks and card networks
• Analyze large data sets and perform ad-hoc analysis to identify fraud trends, take action to stop fraud activity, enhance fraud rules, and improve automation
• Your role directly impacts MoonPay’s strategic goals in ensuring risk mitigation through identification, investigation, and escalation of chargebacks, disputes, and card fraud globally, and knowing how and when to stop criminal activity whilst keeping our customers safe
  

Qualifications: 

• Bachelor degree or equivalent work experience in Finance, Math, Statistics or related fields
• Background of machine learning and AI encouraged
• 5+ years risk fraud mitigation experience in payments and/or lending with traditional and alternative payment methods
• Deep subject matter expertise in card payments, scheme fraud rules and regulations including the chargeback and TC40 fraud handling process
• Strong customer and product centric mindset, which they are able to combine with operations in a high risk subject matter and deliver data-driven solutions with the team
• Has an ability to apply research and methods to enhance their understanding of the domain and support the existing team of subject matter experts
• Possesses a risk approach that is proportionate and judgment-based
  
• Highly strategic thinker with exceptional analytical ability, superb judgment, and strong operational mindset
  
• Has both a risk and commercial mindset on how to both prevent fraud and attract customers through fraud prevention communication & initiatives
  
• History of managing large cross functional teams
  

If you’re interested in this role, please submit your CV and cover letter answering the following questions:

• Tell us about your experience managing global operational teams, specifically related to Disputes, Cards operations, or Collection space
  What’s the team size and your overall responsibilities?
• What do you think of MoonPay’s main challenges in this domain?

Listed in: , , , , , , , , ,