The Team ❤️
Reporting directly to Dispute Team Leader, you’ll be joining a team of 3 other FinCrime Analysts
You’ll Spend Your Time 👀
- Undertaking the investigation and analysis of cardholder-disputed transactions as per MasterCard/Visa/American Express regulations
- Analyzing and responding to incoming chargebacks as appropriate in a timely manner to meet prescribed timeframes as per card network regulations
- Analyze trends and patterns in our fraud and chargeback incidents
- Detecting and communicating deficiencies in current processes and procedures to propose fixes to strengthen our existing processes
- Reporting any patterns to your manager
- Communicating and collaborating with acquiring partners to ensure all industry regulations are delivered in the chargeback responses
- Ad-hoc investigations and project work as required
You Should Apply If ✅
- 2+ years of work experience in Dispute and Chargeback operating rules and regulations
- Experience and knowledge with acquiring and issuing scheme rules and chargeback reason codes (Visa, Mastercard, and American Express)
- Strong knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments areas – AVS, 3DS, etc
- Strong knowledge of Visa, Mastercard, and American Express Fraud and Chargeback Monitoring Programs
- Experience with high-risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay, etc)
- Analytical, innovative, problem-solving, teamwork and decision-making skills, extreme attention to details
- Ability to function well within a fast-paced, ever-changing environment
- Proficient English (both written & verbal)
- A working knowledge of SQL/Advanced Excel would be an advantage
- Strong oral/written communication and presentation skills
- Start Date: April (or earlier)
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