FinCrime Analyst – Chargebacks

The Team

Reporting directly to Dispute Team Leader, you’ll be joining a team of two other FinCrime Analysts.


You’ll Spend Your Time 👀 

  • Undertaking the investigation and analysis of cardholder-disputed transactions as per MasterCard/Visa/American Express regulations.

  • Analyzing and responding to incoming chargebacks as appropriate in a timely manner to meet prescribed timeframes as per card network regulations.

  • Analyze trends and patterns in our fraud and chargeback incidents.

  • Detecting and communicating deficiencies in current processes and procedures to propose fixes to strengthen our existing processes.

  • Reporting any patterns to your manager.

  • Communicating and collaborating with acquiring partners to ensure all industry regulations are delivered in the chargeback responses.

  • Ad-hoc investigations and project work as required.


You Should Apply If ✅

  • 2+ years of work experience in Dispute and Chargeback operating rules and regulations.

  • Experience and knowledge with acquiring and issuing scheme rules and chargeback reason codes (Visa, Mastercard, and American Express).

  • Strong knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments areas – AVS, 3DS, etc.

  • Strong knowledge of Visa, Mastercard, and American Express Fraud and Chargeback Monitoring Programs.

  • Experience with high-risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay, etc).

  • Analytical, innovative, problem-solving, teamwork and decision-making skills, extreme attention to details.

  • Ability to function well within a fast-paced, ever-changing environment.

  • Proficient English (both written & verbal).

  • A working knowledge of SQL/Advanced Excel would be an advantage.

  • Strong oral/written communication and presentation skills

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