FinCrime Analyst – Chargebacks

The Team

Reporting directly to Dispute Team Leader, you’ll be joining a team of two other FinCrime Analysts
 

You’ll Spend Your Time 👀 

• Undertaking the investigation and analysis of cardholder-disputed transactions as per MasterCard/Visa/American Express regulations
  

• Analyzing and responding to incoming chargebacks as appropriate in a timely manner to meet prescribed timeframes as per card network regulations
  

• Analyze trends and patterns in our fraud and chargeback incidents
  

• Detecting and communicating deficiencies in current processes and procedures to propose fixes to strengthen our existing processes
  

• Reporting any patterns to your manager
  

• Communicating and collaborating with acquiring partners to ensure all industry regulations are delivered in the chargeback responses
  

• Ad-hoc investigations and project work as required
   

You Should Apply If ✅

• 2+ years of work experience in Dispute and Chargeback operating rules and regulations
   

• Experience and knowledge with acquiring and issuing scheme rules and chargeback reason codes (Visa, Mastercard, and American Express)
  

• Strong knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments areas – AVS, 3DS, etc
  

• Strong knowledge of Visa, Mastercard, and American Express Fraud and Chargeback Monitoring Programs
    

• Experience with high-risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay, etc)
   

• Analytical, innovative, problem-solving, teamwork and decision-making skills, extreme attention to details
  

• Ability to function well within a fast-paced, ever-changing environment
  

• Proficient English (both written & verbal)
  

• A working knowledge of SQL/Advanced Excel would be an advantage
  

• Strong oral/written communication and presentation skills

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