Head of Customer Success

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Who You Are:

We are looking for a seasoned customer success professional, driven by a passion to create excellent customer experiences and products
This person will be looked to for their strong multitasking, relationship building, management and communication skills, as they partner closely with teams on various customer-facing problems and solutioning
To be successful in this role, you must be dedicated to proactive problem solving and continuous improvement

What Youโ€™ll Do:

  • Build and manage a team of experienced customer success specialists, responsible for client questions related to onboarding support, trading, incident management, and platform questions
  • Partner closely with Sales and Product teams on customer facing problems and solutioning
  • Monitor the progress of customer incidents, looking for trends and communicating those with GalaxyOne leadership and stakeholders
  • Establish FAQ database and general knowledge management system

What Weโ€™re Looking For:

  • 10+ years of experience in Customer Service, preferably within the crypto sector or traditional financial services
  • Familiarity with a CRM software (ZenDesk, Salesforce, etc
  • Excellent critical thinking skills with a solutions-oriented mindset
  • Ability to manage competing priorities and be adaptive to change

Bonus Points:

  • Familiar with Cryptocurrency

The base salary ranges included below are for New York-based hires only and will be commensurate with candidate experience and expertise
Base salary ranges for candidates in other locations other than New York may differ based on the cost of labor in that location
Base salary range: $230,000 – $260,000
Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed below
At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives

What We Offer:

  • Competitive base salary, bonus, and equity compensation
  • Flexible Time Off (paid)
  • 3% 401(k) company contribution
  • Company-paid health and protective benefits for employees, partners, and other dependents
  • Generous paid Parental Leave
  • Free virtual coaching and counseling sessions through Ginger
  • Opportunities to learn about the Crypto industry
  • Free daily snacks in-office
  • Smart, entrepreneurial, and fun colleagues
  • Employee Resource Groups

*Benefits may vary based on location

Apply now and join us on our mission to engineer a new economic paradigm

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