Head of Operational Risk

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Position overview

The Head of Operational Risk is responsible for managing operational risk, incident responses and developing processes to mitigate risks and incidents, and improve business operations

Reporting to the Chief Operating Officer and working closely with the Chief Risk Officer, Risk Control Owners and Heads of Departments, you will address the underlying issues that may result in financial loss, customer detriment or reputational damage arising from inadequate or failed internal processes, people, systems or from external events


  • Develop non-technical incident response processes;
  • Investigate incidents assigned to operational teams by accessing server logs and error reporting tools, then engaging with the appropriate team to action resolution;
  • Assess, prioritise and monitor, operational risks identified by Risk Control Owners; 
  • Document risks identified and present risk mitigation initiatives;
  • Manage the implementation of agreed risk-mitigating initiatives;
  • Develop, document and implement process improvements;
  • Prepare periodic reports for Management and Risk Committees on risks identified, initiatives to address them and incidents responses;
  • Attend Risk Management Committee meetings as required

Skills needed

  • Technical background in payments, wealth or banking financial technology systems;
  • Knowledge of operational risk and financial services regulatory frameworks;
  • Cross-functional project management experience;
  • Strong documentation and requirements-gathering skills; 
  • Strong communication skills with experience reporting and presenting to senior management

Other requirements

  • A dedicated workspace
  • A reliable internet connection with the fastest speed possible in your area
  • Devices and other essential equipment that meet minimal technical specifications
  • Alignment with Our Values and the Xapo Values-Driven Leadership principles

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