Institutional Operations Analyst (EMEA)

We’re Coinbase
We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries
 

Our mission is to , and we couldn’t do this without hiring the best people
We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3
0 for our users across the globe, whether they’re trading, storing, staking or using crypto
Know those people who always lead the group project? That’s us

There are a few things we look for across all hires we make at Coinbase, regardless of role or team
First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves
Second, we expect all employees to commit to our to our work
Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture
We’re a remote-first company looking to hire the absolute best talent all over the world

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy
    You’re optimistic about the future and determined to get there
     
  • You’re never tired of learning
    You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3
    0
     
  • You appreciate direct communication
    You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other
    You’re cool with candid feedback and see every setback as an opportunity to grow
  • You can pivot on the fly
    Crypto is constantly evolving, so our priorities do, too
    What you worked on last month may not be what you work on today, and that excites you
    You’re not looking for a boring job
  • You have a “can do” attitude
    Our teams create high-quality work on quick timelines
    Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission
  • You want to be part of a winning team
    We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone

As an Institutional Operations Analyst / Sr Analyst, you will help with the development and ongoing support of the Coinbase Derivatives platform
Our main goal is to ensure Coinbase’s futures and options markets are operating fairly and without interruption
At the intersection of finance and technology, you will have a strong understanding of the derivatives market and how our exchange operates
We are looking for a team member with a passion for financial markets to help build a trusted, reliable marketplace for all

What you’ll be doing (ie
job duties):

  • Provide functional and technical support for all electronic trading, clearing systems, and applications
  • Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product schedules, and connectivity
  • Supply front line support for internal and external investigations related to the operations of our exchange
  • Coordinate with product and development teams to launch new products and implement updates to our platform
  • Assist with onboarding and ongoing support of clients and vendors
  • Work cross functionally with different teams, such as client services, product design, development, etc
     
  • Strategize areas of improvement that align with business objectives and growth
  • EMEA trading hours shift coverage

What we look for in you (ie
job requirements):

  • BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
  • 1+ or 4+ years of experience working with financial markets or in a technical operations role
  • In depth knowledge of futures, options, and digital assets
  • Desire to stay up to date with current market events and industry trends
  • Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences
  • Ability to learn, document, and improve operational processes as we build out our platform
  • Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking
  • Experience with different channels of support, including voice, e-mail and/or chat
  • Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization

Nice to haves:

  • Basic understanding of network and FIX protocol
  • Familiarity with databases and data storage
  • Prior customer support experience in a high stress, fast-paced environment
  • Proficiency with CRM tools such as Salesforce, Hubspot and/or JIRA is preferred

PID: P50521

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer
  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law
Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law
 For US applicants, you may view ,  and  notices by clicking on their corresponding links
  Additionally, Coinbase participates in the  in certain locations, as required by law
 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase
com and let us know the nature of your request and your contact information
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Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available
By submitting your application, you are agreeing to our use and processing of your data as required
For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined    

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