IT Helpdesk Fresher

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We are looking for an experienced IT Helpdesk Fresher to join our team in providing end-user support and daily operations
As an IT Helpdesk Fresher, you will be a part of Coinhako to manage all operations that involve the development and support of information systems

What You Will Do

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Provide local and remote support to employees
  • Configure IT Equipment (PCs /Laptops/Apple devices), install Windows/Office packages
  • Follow the status of the request which has involvement from different teams and response back the final result to customer/end-user

Who You Are:

  • At least 1 year experience in IT department or meets equivalent skill requirements primary experience in helpdesk as entry level
  • Have experience working with network devices such as switches, IP phones, laptops, PCs,

  • Ability to work independently and as part of a team
  • Adaptable, meticulous, innovative, and self-motivated with good problem-solving skills in a dynamic environment
  • Able to communicate well in English
  • Strong interest in Cryptocurrency/Blockchain/Fintech/Finance Trading is a must

Nice to haves:

  • CNNA / MSA certificate 
  • Familiar with and passionate about digital assets, its network and protocol
  • Be active and always take the initiative to discuss and share your opinions, experience and knowledge for the sake of improving the team