We are looking for an experienced IT Helpdesk Fresher to join our team in providing end-user support and daily operations.
As an IT Helpdesk Fresher, you will be a part of Coinhako to manage all operations that involve the development and support of information systems.
What You Will Do
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Provide local and remote support to employees.
- Configure IT Equipment (PCs /Laptops/Apple devices), install Windows/Office packages.
- Follow the status of the request which has involvement from different teams and response back the final result to customer/end-user.
Who You Are:
- At least 1 year experience in IT department or meets equivalent skill requirements primary experience in helpdesk as entry level.
- Have experience working with network devices such as switches, IP phones, laptops, PCs,.
- Ability to work independently and as part of a team.
- Adaptable, meticulous, innovative, and self-motivated with good problem-solving skills in a dynamic environment.
- Able to communicate well in English.
- Strong interest in Cryptocurrency/Blockchain/Fintech/Finance Trading is a must.
Nice to haves:
- CNNA / MSA certificate
- Familiar with and passionate about digital assets, its network and protocol.
- Be active and always take the initiative to discuss and share your opinions, experience and knowledge for the sake of improving the team.