IT Support Engineer – Cryptocurrency Trading – New York

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GSR

New York City, NY


About us:

Founded in 2013, GSR is a crypto market maker with more than 300 employees in 5 countries
We provide billions of dollars of liquidity to cryptocurrency protocols and exchanges on a daily basis
We build long-term relationships with cryptocurrency communities and traditional investors by offering exceptional service, expertise and trading capabilities tailored to their specific needs
GSR works with token issuers, traders, investors, miners, and more than 60 cryptocurrency exchanges around the world
In volatile markets we are a trusted partner to crypto native builders and to those exploring the industry for the first time
 Our team of veteran finance and technology executives from Goldman Sachs, Two Sigma, Citadel, and Tower Research among others, has developed one of the world’s fastest and most robust trading platforms designed to navigate issues unique to the digital asset markets
We have continuously improved our technology throughout our history, allowing for our clients to scale and execute their strategies with the highest level of efficiency
Working at GSR is an opportunity to be deeply embedded in every major sector of the cryptocurrency ecosystem
As an Enterprise Technology Engineer you’ll be supporting and managing GSR’s end user technology stack
We’re looking for a naturally curious engineer to help us scale, and solve technology problems in the crypto space
This is a unique opportunity to support a cloud-first organisation across multiple geographies, while also helping the Enterprise Technology team grow globally and deliver new projects
You should be able to demonstrate that you thrive in ambiguous environments

Responsibilities:

    • Provide best-in-class end user support in the office, remotely, and via on-call rotations
    • Manage networks, SaaS services, cloud infrastructure, endpoints and more
    • Identify inefficient and manual workflows and improve them through automation
    • Improve GSR’s technology stack by understanding wider business needs, distilling requirements, and then collaborating to define and deliver solutions
    • Maintain and enhance technology standards, knowledge, processes, procedures, and documentation
    • Form robust relationships with all teams and work closely with them
      In particular with the Security and Infrastructure teams to apply best practices, identify risks and gaps, and remediate those risks and gaps via policy, procedure, software patches, and more
    • Manage relationships with 3rd party vendors, and manage procurement of hardware and software as required

Your profile:

    • Strong knowledge of networking and internet protocols, including TCP/IP, ARP, DNS, SMTP, SPF DHCP, HTTP/HTTPS, SSH and IPSEC
    • Knowledge of at least one scripting language: Python, Bash etc
    • Experience implementing and managing SaaS Services such as Slack, 1Password, Google Workspace, Airtable, Confluence and Jira, or equivalent experience in other SaaS services
    • Experience with firewalls, switches, access points and other network devices (Cisco preferred)
        
    • Experience managing MacOS at scale using MDM tools (Jamf preferred)
       
    • Experience managing identity with SAML/SSO, OAuth and Radius (Okta preferred)
       
    • Excellent stakeholder management and communication skills 
    • Highly adaptable with a mindset that means you're not scared to try new ways of working when things don't go to plan
       
    • Inherently curious about how things work with the ability to self-educate when necessary
    • Have the energy and patience to work in a dynamic environment and rapidly growing industry
    • Technical and business qualifications such as those from ITIL, Agile, Prince2, AWS, JAMF,  Google, Okta, CompTIA, Cisco and VmWare

Advantageous:

    • Experience supporting remote teams and working with remote colleagues
    • Understanding of or experience with InfoSec frameworks and standards such as NIST, ISO27001 and SOC2 
    • Familiarity with Agile methodologies like Scrum, Kanban, Lean 
    • Strong understanding of cryptocurrency markets or a background in e-Trading / High-Frequency Trading / Derivatives Trading

What we offer:

 A collaborative and transparent company culture founded on Integrity, Innovation and Performance
  Competitive Salary with two discretionary bonus’ payments a year
Benefits such as Healthcare, Dental, Vision, Retirement Planning, 30 days holiday and free lunches when in the office
 Hybrid working pattern in all of our offices from London, New York, Singapore, Zug and Malaga
Regular Town Halls and off-sites, team lunches and drinks
 A Corporate and Social Responsibility program as well as charity fundraising matching and volunteer days
   Immigration and relocation support where required
GSR is proudly an Equal Employment Opportunity employer
We do not discriminate based upon any applicable legally protected characteristics such as race, religion, colour, country of origin, sexual orientation, gender, gender identity, gender expression or age
We operate a meritocracy, all aspects of people engagement from the decision to hire or promote as well as our performance management process will be based on the business needs and individual merit, competence in the role
Learn more about us at