IT Systems Administrator

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Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today
Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem

SDF is looking for a talented, experienced IT Systems Administrator to join our team
In this role, you’ll be designing, building, and implementing the tools and services that empower Stellar’s workforce
By working with our teams, you’ll be working on projects for the organization to deliver secure products to developers around the world

The IT team has the goals of making the technology that SDF uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack
We do that by promoting sustainable and repeatable processes, securing data wherever it lives, and delivering self-service solutions whenever possible

In this role, you will:

  • Work with the rest of IT to manage inbound requests and incidents, and resolve them within our SLAs
  • Provide customer service in-person, in our ticketing system, and over chat
    Providing the skills for our employees to use our corporate tools and become IT advocates
  • Onboard new hires and manage the full employee IT lifecycle
  • Setup, maintain and harden the in-office LAN, WiFi, audio-visual, conferencing, and computing systems
  • Identify trends in request tickets crafting and documenting process improvements reducing risk
  • Secure configuration and access management of our operational production endpoints in AWS, GitHub, Google Cloud, Google Workspace, and other systems of record
  • Participate in weekly sprints and IT projects, both as a contributor and as a subject matter expert

You have:

  • 3+ years of experience in fast moving IT Systems Administrator roles
  • Experience with IT tools and platforms such as macOS and Windows 10/11, SAML/SSO, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira Service Management
  • Experience in a multi-input, fast-paced IT team that prioritizes customer service, security, and innovation
  • The ability to thrive as a regional operator as part of a geographically diverse team
    While Stellar values team  interaction, most forms of team communication will not be in real-time
  • Comfortable working in spoken and written English
  • A love for problem-solving and risk reduction
    You dig into the root causes of issues, think outside the box, and strive for “secure by default” whenever possible
  • Experience configuring common small office networking products
  • Experience automating with scripting languages like bash
    Knowledge of API endpoints and or programming capabilities in systems is a plus
  • The ability to occasionally travel to our NYC office or to remote event locations

Bonus point if:

  • You have familiarity with small team environments and the ability to triage incoming requests
  • Familiarity with Agile frameworks to keep projects on track and delivered at sprint grooming sessions
  • Jamf 200, 300, and or 400 Certification
  • Experience with building IDP solutions and policy alongside Security Team partners

We offer competitive pay with a base salary range for this position of $110,000 – $140,000 depending on job-related knowledge, skills, experience, and location
In addition, we offer lumen-denominated grants along with the following perks and benefits:

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