Operations, Business Transformation Manager

Galaxy Digital Services

New York, NY


Who You Are:

You are an experienced Operations Manager that understands the business of operations, how to re-engineer current operating models, and how to create change.

You will be tied to day-to-day processes in conjunction with handling projects that will pave the future of the business.

Specifically, you will act as the Business Transformation Manager within Operations to partner with the team in the day to day running of the business to improve or re-engineer the operating model, introduce new businesses, strategies, and products into our workflows.

Your ability to manage change and help the Run team stay focused on their daily tasks while working with project teams to allow scale, improve efficiency and effectiveness of the team is paramount.

You will work closely with the Operations Run team management to align on problems and challenges, requirements, and solutions, while performing testing so that you can hand over the change to the Run team for acceptance.

Additionally, you will work closely with project managers, technology, and other business teams within Galaxy Digital Trading to move initiatives along.

What Youโ€™ll Do:

  • Re-engineer and transform the current manual environment to an automated, scalable environment that holds to our goal of zero errors while providing support 7 by 24, using three different geographic hubs (US, UK, HK)
  • Create efficiencies and improve effectiveness of the Operations team, working with the Operations Run managers on key areas of focus
  • Work with business managers to create new processes to support new business or investment products we have not traded before
  • Move improvements and projects along on behalf of the Operations team by understanding and detailing requirements, building out and testing solutions.

  • Provide a sounding board for Run managers to bounce ideas off or brainstorm

What Weโ€™re Looking For:

  • BS in business
  • 10+ years in Financial Services with a focus on trading or operations and change management
  • Familiarity and excitement of Cryptocurrency ecosystem
  • A problem solver: someone who can understand the bigger picture and enumerate reason why or why not to do something and then come up with a practical way of delivering results
  • Experience with structure or break down problems into the component parts to figure out what to do when by who
  • Extensive experience to leverage for solutioning difficult and/or complex problems

Bonus Points:

  • MBA
  • Conceptual thinking to take ideas and concepts and then actualize
  • Ability to understand the concerns and problems that other face and present solutions
  • Ability to anticipate potential problems and course correct
  • Determination to overcome obstacles to achieve results
  • Strong communication skills: ability to liaise well with stakeholders, peers, and subordinates within Operations and outside of it to move Operations initiatives along

Apply now and join us on our mission to engineer a new economic paradigm!