Join the leading Crypto Brand in the Philippines!
Who we are
We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users
Our product lineup also includes electronic payment service and e-wallet
Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies
What you'll do
- Maintain strong relationships with our integrated partners for mutually
- Help plan and implement strategies based on Partner feedback to improve their experience across the board, from process efficiency to product improvements
- Work closely with cross-functional departments in providing resolutions and recommendations for Partner issues
- Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention
- Perform other related duties and tasks as may be required from time to time
- Take on ad-hoc projects as may be assigned from time to time
What we expect from you
- Passionate about building lasting client relationships and optimizing processes
- Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and knowledge in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Meticulous, detail-oriented, and able to work quickly without supervision
- Has a track record for getting things done – drive, ownership, and execution are at the core of our culture
Nice to have
- Proficient in Google Suite Programs
- Highly organized and high attention to detail
- Prior experience in Fintech, or any Financial Institution
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