Payments Platform, Product Manager – 252 [Remote]

  • JOB TYPE: Freelance, Contract Position (no agencies/C2C – see notes below)
  • LOCATION: Remote – United States and Canada only (Time Zone: EST | Partial overlap)
  • HOURLY RANGE: Our client is looking to pay $100 โ€“ $118/hr
  • ESTIMATED DURATION: 40h/week – Long-term

THE OPPORTUNITY

Our client is looking for a product manager to lead 2 squads for Payments (in sequence), filling in for product managers on parental leave for 12 months.

The squad that the resource will be on for the first 6 months focuses on scalability, observability, maintenance, and troubleshooting within the Payments ecosystem, while the squad for the remainder of the contract is responsible for the seller payments experience.

Both teams work with internal and external partners, one to build solutions that move money securely and the other to help our sellers manage their finances and growth.

This role will report to the Director of Product, Payments.

ย 

The Payments team is committed to crafting and maintaining a resilient, streamlined and scalable payments platform for buyers, sellers, and globally.

Available in 45 countries, Payments enables buyers and sellers to transact in 22 currencies and offers 12 different methods to pay for items on our site.

Top Skills

Cross-functional Team Management

Stakeholder Management

Leadership

About you:

  • 3+ years of experience leading product squads, including infrastructure-focused product development squads.

  • You have experience in e-commerce.

  • Experienced with using qualitative and quantitative data to make product decisions.

    You also know when and how to balance data with intuition.

  • Passionate about solving real customer problems and advocating for their needs.

    Youโ€™re vocal about trying to minimize any negative impact on the customer experience.

  • Inspiring, engaging and clear communication style; optimistic and forward-looking!

  • Natural collaborator who knows how to drive decision-making with Engineering, Product Design, Research and Analytics.

  • Confidence when participating in technical conversations; the ability to drive consensus and dedication, even when all parties donโ€™t agree.

  • A track record of successful launches across zero-to-one products, mature products, and products with material business impact.

  • Experience working with UX Research and Design partners to enable user-facing product launches a plus

  • Strong technical abilities (e.

    g.

    programming experience, SQL) a plus.

  • Capable to prioritize effectively by leveraging qualitative and quantitative insights alongside opportunity sizing.

  • Leveraging the expertise of key functional stakeholders (e.

    g.

    Engineering, Design, Legal, Research, Analytics, Finance) and adjacent squads (e.

    g.

    leads from squads working in the same space) to fully understand the opportunities, potential solutions, and constraints.

  • Ensuring core squad and partners stay aligned on feature set, timeline, and go-to-market/launch plan.

Key projects include:ย 

  • Lead the modernization of the Refund technology and experience to handle projected increase in Refund volume (Project in development)

  • Build and enable support for 3DS requirements (2-factor authorization) for card payments for buyers and sellers (Project in development)

  • Lead development of features that help our sellers manage their finances and growth

Day-to-day work includes:ย 

  • Collaborate with engineering manager, engineers and analyst to launch scalable, sustainable infrastructure and seller products that meet user needs and achieve business, operational, and infrastructure goals

  • Collaborate and consult with cross-functional stakeholders in analytics, research, member services, finance, legal, and marketing to apply their unique expertise and abilities to the scope and delivery of products

  • Drive progress for multiple projects across all phases of the product development lifecycle, including prioritization, scoping, experiment design, QA, release, post-release analysis, and iteration

  • Guide the team through quarterly planning rituals (e.

    g.

    , setting OKRs)ย 

  • Collaborate with product teams within Payments and across the company

  • Communicate progress and surfacing risks to Payments leadership and executive stakeholders

This will be a lengthier interview as this is for a 12 month contract for a role that collaborates with many different teams.

Ideally, after the 1st interview the next 2 would be scheduled sequentially for one day (if schedules allow).

See below for details:

  • 1st interview: 30 minutes with either the Director of Payments or Group Product Manager (both manage the 2 teams this role will cover)
  • 2nd interview: 45 min with another Product Manager
  • 3rd interview: 30 min with an Eng Lead this role may work closely with

Apply Now!