People Ops and Tech Process Excellence Manager

We’re Coinbase.

We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.


Our mission is to , and we couldn’t do this without hiring the best people.

We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.

0 for our users across the globe, whether they’re trading, storing, staking or using crypto.

Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team.

First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves.

Second, we expect all employees to commit to our to our work.

Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.

We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy.

    You’re optimistic about the future and determined to get there.

  • You’re never tired of learning.

    You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.


  • You appreciate direct communication.

    You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other.

    You’re cool with candid feedback and see every setback as an opportunity to grow.

  • You can pivot on the fly.

    Crypto is constantly evolving, so our priorities do, too.

    What you worked on last month may not be what you work on today, and that excites you.

    You’re not looking for a boring job.

  • You have a “can do” attitude.

    Our teams create high-quality work on quick timelines.

    Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.

  • You want to be part of a winning team.

    We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

What you’ll be doing (ie.

job duties):

  • Drive operational process reengineering projects resulting in improved process performance and employee experiences
  • Evaluate, document, design and implement processes that scale
  • Create reusable process templates and standards (eg.

    , documentation standards, SOP templates, workflow maps)
  • Interpret complex data and process metrics to prioritize global process improvement initiatives and draft the inputs and insights for quarterly metrics reviews
  • Manage cross-functional stakeholders, balancing multiple goals and assess best solutions in a complex environment
  • Prioritize project portfolio and roadmaps.

    Define scope, timeline, tasks, dependencies and develop global x-functional project teams (including mentoring junior team members).

  • Coordinate and collaborate across multiple global locations to plan and execute multiple projects and process improvements at the same time.

  • Facilitate meetings and written project updates with key internal project team members, business stakeholders and leadership through creation of docs, decks, follow up messages and other mediums
  • Identify risks/issues that impact the execution and success of projects (e.


    , resource availability, funding needs, testing, etc.


    Develop options and solutions for complex problems, and escalate as appropriate for resolution/mitigation
  • Conduct stakeholder analysis, define & execute change management plans 
  • Lead teams of subject matter experts in HR, IT, Finance, and other disciplines in core team meetings and deliverables, while having no direct management ownership for the team members

What we look for in you (ie.

job requirements):

  • 5+ years of experience in global HR business process design, documentation and improvement
  • 5+ years of experience in Human Resources (can be from various specialties)
  • Experience simultaneously managing multiple projects and process improvement initiatives
  • History of building strong relationships with internal clients and partners across HR specialities (compensation, benefits, global mobility, learning, etc.

  • Experience presenting complex information or functional and technical solutions
  • Demonstrated history of delivering results on time with a high level of accuracy
  • Experience with using process improvement best practices (like Six Sigma) to improve process controls, variations and performance
  • Experience with working in global matrix organizations and navigating the needs across multiple stakeholders
  • Black Belt, Green Belt, or similar process certification

REQ: P50301

Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, you will be required to be fully vaccinated from COVID-19 (as defined by applicable law).

  If you receive an offer, you will receive additional information about the grounds and process for an exemption.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.

  For US applicants, you may view , and notices by clicking on their corresponding links.

  Additionally, Coinbase participates in the in certain locations, as required by law.


Coinbase is also committed to providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.

com and let us know the nature of your request and your contact information.

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