Policy Administration Officer

 is a new generation of InsurTech that reimagining the industry with design and digital innovation
We are currently offering Pet, Fire, Critical Illness and Home Insurance and expected to provide wider coverage to the general public in the coming year

Want to join us and make a change? We are looking for a Policy Administration Officer who acts as the gatekeeper of our day-to-day policy administrative activities

If you are detail-minded and self-motivated, come and join our team! 

What you will be doing:

  • Manage the day to day policy administrative activities
  • Handle and follow up inquiries from internal and external customer and outsourcing teams regarding policy issuance, subscription payment status, and change of particulars
  • Verify data from various daily and monthly reports to ensure data accuracy
  • Ensure all tasks are done within the turnaround time and follow the policy administration procedures
  • Take minutes for the monthly department meeting
  • Assist in ad hoc UATs and assignments
  • Build and scale a new team that owns the customer experience and works to exceed their expectations
  • Provide support to other teams, including claims, policy admin, account management, and product development

What we are looking for:

  • High school certification or above, university degree preferred
    Fresh graduates are also welcome!
  • Experience in the General Insurance industry is a plus!
  • Excellent communication in verbal and written form (Both English and Chinese)
  • Excellent typing skills in both English and Traditional Chinese
  • Highly self-motivated, organized, and a team player
  • Willingness and ability to operate in a team environment
  • Ability to streamline processes and prioritize issues, support multiple tasks and be responsive
  • Remain calm in high-pressure situations
    Positive attitude, patient with people and willing to learn – Self-starter and a good team player
  • Curious and interested in technology and new products

*Canadidate with less experience will be considered as Policy Administrative Assistant

We value our employee – let’s check out what we offer 

  • 20 days annual leave
  • Marriage, parental, birthday leave and new pet leave
  • Medical benefit
  • Flat organizational structure
  • Young and energetic team

About US

OneDegree is part of a new generation of insurers that’s reimagining the industry with technology
We are among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels

Our mission is to offer simpler, faster and better purchasing and claiming processes leveraging the seamless unity of innovation, technology, and customer-oriented philosophy

We pride ourselves on providing breakthrough innovations in products and services via our digital platform
We are currently offering Pet, Fire, Critical Illness and Home Insurance and expected to provide wider coverage to the general public in the coming year

To us, people is our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully
With a culture of flexibility and transparency, we believe there should be no barriers and everyone’s contributions matter

We would like to be the ‘Employer of Choice’

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