The Role
In Product Operations at Alchemy, you will be pushing the entire blockchain industry forward by streamlining product feedback across our org by working closely with developers and ensuring they have an amazing experience
You will collect and aggregate product feedback, share learnings with the entire team, and help inform our roadmap
You will work closely with Alchemy’s customers to ensure a great user experience, keeping them in the loop and helping them learn about new features / products
In a nutshell, this role is meant for someone who is looking to work cross-functionally across multiple sides of the business, with the main focus on consolidating feedback across our customer base and ensuring they have an amazing experience
Responsibilities
- Collect and organize product feedback across our entire customer base
- Help decide and manage the tools and processes that collect this feedback
- Help streamline intelligence as a whole between our customers and Product/Engineering orgs
- Be the voice of the customers
- Perform analysis reports on qualitative and quantitative data + present to team
- Inform product strategy and roadmap prioritization based on customer feedback
- Communicate out new features + API changes to our entire customer base
- Interact with customers to solve their needs
- Work closely with support, sales, and marketing to create a stellar customer experience
What we’re looking for
- Knowledge and passion for the crypto/blockchain industry
- Self-starter attitude and the ability to execute new ideas with autonomy
- Ability to stay organized with large amounts of data
- Excellent listening, verbal and written communication skills
- Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
- Experience managing numerous requests and time demands concurrently
- Be able to work in a quickly changing environment