Senior Researcher (Remote – Work from Anywhere)

Although we are headquartered in Gibraltar, this is a full-time, 100% remote position. Work from anywhere!

Responsibilities

  • Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
  • End-to-end ownership with all aspects of the UX research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating).
  • Broad knowledge of qualitative and quantitative research methods and deep expertise in their application
  • Collaborate with product, business stakeholders, designers, developers, and data team to propose recommendations, ensuring both qualitative & quantitative data are used to define and solve both business and user problems.
  • Conduct preliminary investigations and competitor analysis, to identify appropriate research methods relevant to the situation, and execute appropriate research methods to inform design and product solutions
  • Synthesize and communicate research findings to inform business decisions and product strategy through appropriate mediums including presentations, reports, and workshops
  • Translate insights into clear, actionable recommendations to the stakeholders
  • Building and maintaining UX Research roadmaps that influence product strategy through close partnership with Product Owners
  • Benchmark the user experience and engagement within our product over time
  • Shape a product strategy grounded in user insights
  • Sound understanding of information architecture, interaction design, and visual design principles
  • Represents user research across the organization
  • Communicating and updating product metrics to ensure data-driven decision making

Skills needed

  • Have a growth mindset and consistently seek out opportunities to improve, applying lessons and inspiration from the success of others. Resilient when faced with setbacks, eager to learn and make new mistakes.
  • Experience driving programs of research that have a critical impact on design, product, and business strategy and priorities
  • A track record of conducting successful research studies that improve the quality of existing products and inform the direction of new products
  • Extensive applied knowledge of a diverse range of design research methods
  • Demonstrable practical experience managing and leading multiple simultaneous design research projects
  • Ability to understand what problems teams and the business are trying to solve and align user research activities to inform decision making and action.
  • Experience managing research projects in partnership with cross-functional teams
  • Strong storytelling skills and an ability to frame insights into compelling narratives
  • Track record of translating research insights into business impact
  • Experience in conducting research in digital products

Other requirements

  • Master’s degree or PhD in Human-Computer Interaction, Cognitive Psychology, a related field, or equivalent practical experience
  • Experience with cross-cultural products and international research
  • Experience designing and facilitating engaging and impactful workshops (for stakeholders and/or research participants)
  • A portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports, and data visualizations).
  • Exceptional behavioural data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data).
  • Experience working within agile product development and SCRUM environments
  • Knowledge of the software development lifecycle a plus

Other requirements

  • A dedicated workspaceย 
  • A reliable internet connection with the fastest speed possible in your area
  • Devices and other essential equipment that meet minimal technical specifications
  • Alignment with Our Values.