The Role
As a core member of our Product and Engineering team, you will also be responsible for providing product support, general or technical with a focus primarily upon our newly released API and Mobile application
You will also have an opportunity to conduct market research and design/build new product prototypes in React/Python
As this is a hybrid product and engineering role, wherein you will have contact with clients, you should have a keen interest in Crypto and Finance and be comfortable working with institutional clients
This is an opportunity to work with the founding team who are very hands on in building new products
You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance
Responsibilities
- Primary point of contact for any technical requests (API integration, troubleshooting, debugging) for our top clients
- Building and managing Analytical Tools (Dashboards, Alerts, Monitoring) for Product team to measure product and client success
- Building Automation tools ( Chatbots) for Product and Sales teams
- Collaborating with Core Engineering Teams to resolve technical client issues
- Managing Paradigm Product Knowledge Base (API Documentation, FAQs, Technical Guides)
Requirements
- BS in Computer Science, Engineering or related technical discipline
- 5+ years’ experience with one or more of the following: REST and Websocket APIs, Python
- Experience with Analytical Tools and SQL
- Excellent written and verbal English skills
- Ability to work effectively independently
- Enthusiastic, self-motivated, and passionate about customer satisfaction
- Proven capability to develop key customer relationships
- Tangible API Integration and Support experience
- Experience trading crypto via an exchange
- Familiarity with forms of derivatives trading (options, futures, swaps, etc)
Nice to have
- Comfortable using Git
- Familiar with Crypto Exchange APIs
- Experience in Crypto trading and or derivatives
- Experience working with Trading platforms
- Experience writing Automation scripts
Our Benefits and Perks
- Competitive pay and transparent pay bands
- Flexible work environment
- Unlimited vacation with a minimum required PTO of 10 days annually
- Celebrate your national holidays, in addition to floating holidays, to honor what matters to you, not HQ
- Full benefits (benefits vary by country)
- We offer the highest benefits package offered by our Employment of Record partners; insurance carriers and plans vary by country
- Generous technology and learning allowances
- $3500 first-year budget to spend on your computer, peripherals, office essentials…whatever makes you most efficient and comfortable
You’ll receive a $2000 refresh every 2 year anniversary
- $1000 budget to spend on learning and development materials, courses or conferences
Paradigm is an equal opportunity employer
Listed in: , , ,