Sr. User Experience Manager

  • JOB TYPE: Freelance, Contract Position (no agencies/C2C – see notes below)
  • LOCATION: Phoenix, Arizona, US- Remote (TimeZone: MST | Full day overlap)
  • HOURLY RANGE: Our client is looking to pay $115-$125/hr.
  • ESTIMATED DURATION: 40h/week – long-term, ongoing project 

THE OPPORTUNITY

KEY RESPONSIBILITIES:

Own and drive digital user experience strategy and innovation to deliver a diverse and multi-year roadmap digital vision with a targeted focus on (1) CREATING, establishing and driving the overall multi-channel strategy for design and execution while communicating effective design processes through a strong understanding of user-centered design techniques coupled with practical experience in how a design team should collaborate cross-functionally while (2) DRIVING an overall direction for design and make tough calls around priorities.

Use analytics, consumer data, and behavioral insights to generate new experiments and opportunities to improve our services and products, as well as differentiate the overall customer experience; and (3) BUILDING consensus and ability to tell a compelling story, have an artistic, visual orientation, and be well versed in good, modern design aesthetics.

You will build and bring to life design systems that can be successfully implemented across digital and physical touchpoints. This role is a regional position supporting, regional, and cross-functional groups based in Phoenix, Arizona, or Hybrid remote reporting to the Global Director, Digital Platforms.

DAY-TO-DAY RESPONSIBILITIES:

Build a best-in-class user experience competency by establishing an effective design process, and defining standards, guidelines, best practices, procedures, and determining how the user experience team interacts with other groups.

Provide overall direction for design and make tough calls around priorities.

Use analytics, consumer data, and behavioral insights to generate new experiments and opportunities to improve our services and products, as well as differentiate the overall customer experience.

Conceptualize, manage, and approve prototypes, specification documentation, and style guides. 

Lead all phases of UX design work: distilling research, design ideation, prototyping, final spec design, and implementation.

Ensure user experience testing methodologies are applied to improve user experience.

Proactively participate in disseminating user experience concepts & deliverables to software engineers, providing quality outputs at all levels.

Able to take vision and customer needs, behaviors, and emotions, then transform them into a detailed workflow and roadmap that delivers business results.

Synthesize stakeholder research output & create visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.

Continuously watch design trends; look for broader consumer, market, and retail trends to identify opportunities/threats to identify sources of competitive advantage that inspire innovation of the customer experience.

Apply and further develop your expertise in developing new approaches to design based on industry best practices, including agile and lean product development methodologies.

Gather input from multiple stakeholders, including executive management, marketing, engineering, customers, and product management.

Collaborate with members of the leadership team to achieve the organization’s Key Success goals.

Participate in the discovery process to understand project needs, satisfaction drivers, performance requirements, and business cases from a UX expert perspective.

Partner and cultivate strong relationships with business stakeholders to frame problems, prioritize and scope design efforts, receive, and respond to design feedback.

Manage all aspects of the proprietary digital platforms (e.g., Mobile App; and Web). 

QUALIFICATIONS:

  • Minimum of a bachelor’s in graphic design, Human Computer Interaction (HCI) Design, Psychology, Information Science, Design, or related field. A Master’s degree is a plus.

  • 5-7 years of demonstrated User experience or Visual design experience in an agile, fast-paced working environment building enterprise products.

  • Experience in web and mobile solutions with advanced knowledge of design practices, including visual design, interaction design, prototyping, etc. with an eye for the latest UX trends and best practices.

  • Experience in Retail /CPG experience; and 3+ years’ experience in eCommerce.

  • Experience leading or executing a UX research and design work such as design sprints, UX requirements definition sessions, or design thinking workshops to scope UX research and design work.

  • Self-motivated and ability to work independently as well as part of a collaborative team.

Apply Now!