Triage Engineer

Galaxy Digital Services

New York

Who You Are:

Galaxy is looking for a candidate with Infrastructure, Application Support, and Network Support experience to join the Triage team.

You will be the backbone to our investment teams, supporting oversight for all incidents and issues.

You are an innate problem solver, who will be critical to maintaining Galaxy’s success and concord.

What You’ll Do:

  • Provide support to Galaxy’s trading environments, utilizing tools like Slack, Jira, and Blameless.

    You will be a first responder to incidents and issues raised by various Galaxy teams.

  • Escalate incidents/issues in a timely manner.

  • Document incidents to later create:
    • Knowledge base for different environments and components
    • SOP for incident resolution
    • Reports on all incidents and different categories
  • Continuously enhance skill set and work across teams in support of company functions.

What We’re Looking For:

  • 2+ years of application support experience
  • 2+ years of Linux administration experience
  • 2+ years of experience using Python/Shell
  • 2+ years of experience working with AWS Cloud infrastructure
  • Excellent written/oral communication skills
  • Basic knowledge of CI/CD and common tools
  • Basic knowledge of networking/network infra
  • Basic knowledge of Datacenter/Co-location facilities
  • Willing to cover on call shifts, including holidays when necessary
  • Ability to operate efficiently during outage situations to restore service in prompt fashion
  • Ability to take on roles and tasks outside of basic requirements

Bonus Points:

  • Ubuntu experience
  • Basic knowledge of FIX protocol
  • Basic knowledge of Github
  • Trading application support experience

What We Offer:

  • Competitive compensation
  • Hybrid/Flexible Working Arrangements
  • Flexible Time Off (paid)
  • 3% 401(k) company contribution
  • Company-paid health insurance for employees, partners, and other dependents
  • Generous paid Parental Leave
  • Opportunities to learn about the Crypto industry
  • Free daily snacks and weekly lunches
  • Smart, entrepreneurial, and fun colleagues
  • Annual charitable giving match
  • Employee Resource Groups
  • Free virtual coaching and counseling sessions through Ginger

Apply now and join us on our mission to engineer a new economic paradigm.