User Operation Intern

Coinhako is a leading digital assets platform headquartered in Singapore

Founded in 2014, Coinhako has established a reputation as being one of the most secure and trusted digital asset wallet service providers and trading platforms in the APAC market
Our team is deeply passionate about building the crypto economy in the APAC region
Through the launch of our innovative suite of products and services, Coinhako aims to empower individuals and businesses by allowing them to take ownership and control of the way they build and manage their assets in the new digital finance world

Your role:

  • Provide customer support and resolving issues via various channels
  • Optimize and streamline operations procedures to improve the process of resolution and key performance indicators
  • Support business development and analysis of customer insight and root cause analysis to identify product improvements and present these to stakeholders
  • Explore and evaluate projects that can help direct new investment activity or impact the existing portfolio
  • Develop an informed opinion about emerging frontiers ( DeFi, NFTs, DAOs, stablecoins, etc
    ) by drafting research memos and internal presentations
  • Implement data mining and analysis of both blockchain and social media information
  • Supporting administrative and ad-hoc requests from the investment team

About you:

  • Degree holder preferably in Business Management, Computer Science or any other related fields
  • Clear, critical, and systematic thinking around complex problems and bleeding-edge technology
  • Pleasant personality and good attitude
  • Flexibility, Open-mindedness and result-oriented individual
  • Advanced understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred

Whatโ€™s in for you:

  • Friendly and fun start-up work culture
  • Convenient work location located in the heart of CBD area
  • Vibrant office with well-stocked pantry
  • Animal friendly environment with a fluff ball in the office

Find out more about Coinhako and don’t forget to visit our !

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