Willis Towers Watson | UX Research & Designer – Direct Hire

  • Applications may have closed
  • JOB TYPE: Direct Hire Position (no agencies/C2C – see notes below)
  • LOCATION: Remote – United States only
  • SALARY: $140,000 – $150,000/yr
  • ESTIMATED DURATION: 40hr/week 


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The Requirements

  • Experience and ability to work remotely and virtually from stakeholders and users, while maintaining high-collaboration, clear communications and meeting work expectations
    Ability to work locally as needed

  • Over 4 years experience with user research of  enterprise-level web applications

  • Over 4 years experience with User-Centered Design in an Agile SDLC

  • Understanding of accessibility in web and responsive applications

  • Solid experience in documenting and reporting out on user research studies

  • Excellent written and verbal communication skills

  • Ability to balance multiple priorities with acute attention to details

  • This is not a coding role, a conceptual understanding of HTML, CSS and JavaScript is desired

  • Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Design, Information Science or equivalent experience

  • This is a remote role
    Future travel possible 10%, including international

  • Ability to present user research and work samples of completed projects is required

What you’ll be working on

As a UX Researcher at Willis Towers Watson, you will join a collaborative team of fellow Business, Product, Design and Technical stakeholders to work on transforming the Human Capital Management industry, by turning complex problems into elegant solutions that delight our clients and our users

We create enterprise-level web software for Human Resource professionals and employees

This role with be working across our Talent & Reward product portfolio to research and discover opportunities for cross-product solutions that bring value to our clients, users and business
 This role also supports the UX team with formative user testing across our product portfolio

In this role, you will highly-collaborate with Business, Product, UX/UI, and Technical stakeholders to define and execute research activities that validate software solutions, from concept through creation to delivery

You will define and execute research with our clients and users to help inform and validate the solutions we offer, then share those findings through both storytelling and data to create shared understanding with the team

You will work to align our research efforts to both the Business, as well as our Agile SDLC

Through a solid understanding of generative user research methodologies, activities you will perform will include elicitation and thoughtful analysis of both problems as well as solution concepts, user research, interviewing, usability testing, user task and workflow analysis, various flow diagramming, journey mapping, persona development, empathy maps and more

 Apply Now!


Qualified candidates will be invited to do a screening interview with the Braintrust staff
We will answer your questions about the project, and our platform
 If we determine it is the right fit for both parties, we’ll invite you to join the platform and create a profile to apply directly for this project

C2C Candidates: This role is not available to C2C candidates working with an agency
But if you are a professional contractor who has created an LLC/corp around your consulting practice, this is well aligned with Braintrust and we’d welcome your application

Braintrust values the multitude of talents and perspectives that a diverse workforce brings
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status