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Case Analyst – EMEA (Chinese Speaker)

Post author By cj
Post date June 22, 2023

Responsibilities:

Handle and review all forms of global law enforcement inquiries
Perform blockchain tracing and preliminary investigations into unusual activities
Assist with pre-SAR filing mitigating controls and client offboarding
Participate in internal and external training programs related to AML/ CFT and other subjects that may form part of the day to day work requirements
Liaise with stakeholders to facilitate knowledge sharing
Any general administration and related activities as may be required and related to the above functions in accordance with the business requirements of the Company

Requirements:

At least 1-2 years of directly related experience in a compliance role and/or regulatory-facing role with a substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
Proficiency in Chinese and English
Good analytical skills, systematic approach, and logical thinking
Team player skills
Proactive, ambitious, and user-focused attitude
Strong sense of accountability and ownership over law enforcement engagement process
Self-motivated, ability to multitask and work effectively under pressure and stress
Detail-oriented with strong controls mindset and time management skills
Strong communication skills

Nice to have:

Good knowledge on provisions of local laws, directives, regulations and other standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies
Familiarity with blockchain analytics, either using existing tools or manually tracking funds effectively using relevant block explorers

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our .

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Customer Service Representative (German)

Post author By cj
Post date June 21, 2023

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities

Handle high amounts of live chat and incoming emails
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multi-task, prioritize, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multi-lingual capability is a big plus
Fluent in English and German
Willing to work weekends and irregular hours which will include night shifts

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Market Risk/ Margin Product Risk Analyst

Post author By cj
Post date June 21, 2023

Responsibilities

According to the needs of risk management in financial system, design risk control models, improve risk quantitative methods, and follow up the development of risk measurement tools
Based on the characteristics of financial products, carry out internal risk analysis, evaluation, and prevention
Carry out the optimization of production risk management process and promote the construction of comprehensive risk management information based on the big data system

Requirements

Bachelor’s degree or above preferably in finance, business analytics, mathematics, risk management, accounting or equivalent in well-known universities
Interested in blockchain industry and eager to learn
Have a understanding in statistics, data analytics and financial risk management
Experience on risk analysis or performance analysis in financial security trading institutions is preferred
Experience with Tableau and SQL (or equivalent) is a plus
Strong analytical and problem-solving skills, self-motivated and able to work under pressure
Strong work ethic and ability to be productive and successful in a fast-paced environment
Good learning ability, communication skill, and teamwork spirit

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Marketing Director (Americas)

Post author By cj
Post date June 21, 2023

Responsibilities:

Execute the Binance marketing and growth strategy for the LATAM region
Contribute to the marketing strategy with ideas to grow the Binance business in LATAM
Spot opportunities and the main point of strategic decision on LATAM's marketing activities
Execute on the activities associated with the marketing strategy
Delivering digital content in the form of video interviews, podcasts, and webinars
Create a professional and smooth experience for guests and deliver high quality production for dissemination to Binance LATAM stakeholders
Maintaining and updating Binance's social media channels in the LATAM region, including responding to queries
Create and post relevant content to Binance social media channels to drive engagement with our stakeholders
Effectively lead and communicate with the marketing team and cross-departments to ensure product quality and Binance reputation in LATAM
Ensure the onboarding process is suitable for corporate clients
Manage the ongoing demands of corporate clients such as the build out of API changes, reporting documents and integration requests
Perform market analysis to determine competitors' product strengths and weaknesses to ensure Binance is continually leading the market
Review the marketplace weekly and complete the competitor marketing analysis in the ROCK weekly document, or similar
Provide recommendations utilizing the AARRR testing methodology, or similar, for changes to Binance digital marketing strategy in LATAM
Represent Binance LATAM at industry events and in business development activities
Prepare for and present at industry events such as conferences, panels and webinars
Contribute to Binance’s position as a thought leader in the LATAM region & Global digital exchange industry
Represent Binance at regional industry events and in business development activities
Ensure compliance with all relevant legislation and regulations to minimize risk and enhance Binance's reputation
Strict adherence to all Binance's internal security and confidentiality requirements
Contribute to Binance's position as an ESG reporting entity in LATAM

Requirements:

Bachelor's Degree in Marketing or Communications, or any other related field
Minimum 7 years of relevant acquisition marketing experience, preferably growing a significant mobile customer base leveraging experimentation
Proven marketing management experience with strong ownership and emotional intelligence
Experience launching marketing initiatives
Strong understanding of cryptocurrency related terminologies and trends and have a liking for crypto cultures
Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible
Business level fluency in English and native level fluency in the designated local language
Execution oriented mindset – with the humility, drive, and scrappiness to get it done

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Head of IT Security and Governance

Post author By cj
Post date June 21, 2023

Responsibilities:

Oversee IT security process and framework of the Binance platform in Thailand
Responsible for IT governance policies and frameworks and continuous improvement for Binance platform operations in Thailand
Ensure Thailand's information security obligations for governance, regulatory and compliance matters are addressed
Arrange annual risk assessment on IT security risk and propose mitigation measures to Thailand management team and Board of Directors of the company
Drive annual IT audit plan, technical vulnerability assessment, and penetration test on Binance Thailand’s platform
Review IT security risk for new projects and/or any integration with third party vendors
Ensure all third party integrations follow required security standards including but not limited to SLA in contractual agreement
Responsible for driving security incident management procedures as well as conduct annual BCP plan and drills for the company
Discuss and structure risk remediation or other risk management plans together with Thailand's executive leadership and corresponding information security and IT teams in response to findings from risk assessments, internal and external penetration testing, or as a part of organizational incident response notifications

Requirements

Bachelor's degree or higher in information technology, cyber security or related field.
7+ years of full-time experience in a security governance role
Strong leadership and excellent communication and listening skills
Strong knowledge and practical working experience in delivering global projects involving international data privacy and information security frameworks including NIST Cybersecurity & Privacy Framework, ISO 27001, ISO 27701, CIS, SOC 2 Type 1/2 Report, PCI-DSS and ISAE 3000
Demonstrable work experience delivering effective business and technical security solutions, processes, tools, and project management in high performing teams
A good working knowledge of the latest information technology security trends and emerging threats is essential
Fluent in English and Thai
Experience engaging with a regulatory body is a plus
Relevant certifications are a plus: ISO 27001 Lead Auditor, and/or certifications from ISC2, ISACA and GIAC

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Product Manager – Financial Operations

Post author By cj
Post date June 21, 2023

Building the Internet of Money Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the adoption of cryptocurrency so the world can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who have a long track record of building premium products for professionals and institutions as well as newcomers to the space. Kraken is committed to industry-leading security through our products like , , and , with a focus on world-class customer support and for all. Become a Krakenite and build the internet of money!Proof of workThe teamThe Financial Operations Product Group is responsible for the design, development, implementation, and operation of the firm’s next-generation middle and back office transaction processing systems. The Financial Operations Product Group collaborates with product, finance, and operations groups across the firm to ensure efficient and accurate processing of all of the firm’s digital asset transactions. The ideal candidate has experience at a crypto-exchange, clearing or self-clearing broker-dealer. They have a background in middle and/or back-office operations, are data-driven, technically adept and have a proven track record of product management achievement. The successful candidate thrives in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on-the-fly. This position requires interaction with a wide variety of internal stakeholders at various levels of the organization.

The Opportunity

Conduct business analysis of existing accounting, clearance and settlement processes, procedures, and policies
Develop comprehensive solutions to drive product development
Write technical PRDs, manage backlogs, and effectively prioritize new features vs. tech debt
Develop product documentation including specifications, wireframes, site-maps, and process flows
Collaborate cross-functionally with engineering, accounting, finance, and operations to develop and steer product strategy, roadmaps, and business plans
Work closely with key stakeholders to define and develop detailed product and business requirements
Perform User Acceptance Testing and ensure requirements are understood and implemented as requested
Evangelize the power of analytics and experimentation in building a data-driven organization
Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources

Skills you should HODL

7+ years experience in fintech or financial services as business analyst, product manager or project manager
Experience at a crypto-exchange, clearing or self-clearing broker-dealer and a background in middle and/or back-office operations
Experience with brokerage operations and accounting and the transaction lifecycle from order execution though clearance and settlement to final custody
Intellectual curiosity, honesty, and humility. Desire to learn new skills and also share expertise
Solution oriented, highly-motivated and proactive self-starter with first-principles thinking
Macro-to-micro versatility: strategic mindset coupled with obsessive attention to detail
Well-rounded interpersonal skills, and ability to interact with diverse personalities
Outstanding organizational and communication skills and the ability to balance multiple priorities
Experience and knowledge of cryptocurrency is preferred. Interest and enthusiasm for cryptocurrency is a requirement

Location Tagging: #EU #US #CANADA #LI-RemoteKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Transaction Monitoring Analyst II-2

Post author By cj
Post date June 20, 2023

As a Transaction Monitoring Analyst II, you’ll join our team at MoonPay to support the Financial Intelligence Unit (FIU) in ensuring that the business operates in accordance with all legal and regulatory requirements and all Group standards relating to anti-money laundering and counter terrorism financing (AML).

This role will work independently and closely with the Transaction Monitoring Manager, Blockchain Team Lead, and/or applicable Head of Compliance in international operational jurisdictions to ensure that all BSA/AML related matters are addressed in a timely manner and in accordance with MoonPay’s Compliance BSA/AML policies and procedures.

The ideal candidate is a highly motivated, inquisitive individual with a background in AML/BSA, able to work independently and as a part of the team, can analyze, assess financial activity/documentation to evaluate potentially unusual activity. We are currently looking for candidates in Poland.

What you’ll do 👀

Utilize the Anti-Money Laundering transaction monitoring solution to independently analyze, detect, and assess activity or patterns of activity that does not commensurate with the customer’s profile or expected activity.
Conduct blockchain wallet screening alerts and/or investigations to include on-chain activity to determine if the activity is potentially suspicious.
Analyze transactional activity, along with information collected through internal systems, blockchain screening tools, and open sources and use sound judgment, decision-making skills in making reasonable and well supported alert dispositions with adequate conclusions.
Prepare clear and concise alert and/or case dispositions of potential suspicious activity detected for various jurisdictions for a Suspicious Transaction Report (STR)/Suspicious Activity Report (SAR) consideration.
Liaising with with Blockchain vendor when needed
Support Managers and Team Leaders in conducting AML investigations.
Keep up-to-date with industry news and developments both in BSA/AML and KYC, as well as in the cryptocurrency and blockchain space.
Assist with training, coaching, mentoring and job shadowing for new and existing team members.
Serve as a backup for any FIU Analyst related functions and contribute to additional assignments/projects as assigned by Management.

You should apply if ✅

3+ years experience at a financial institution, ideally in FinTech and/or MSBs.
Excellent written and verbal communication skills in English. Additional languages will be considered an asset.
B.A./B.S. degree; or equivalent work experience or research experience a plus.
ACAMS / ACFCS or ICA accreditation
Ability to maintain a strong operational focus with the capacity to manage time sensitive workflows across competing priorities.
A passion for harnessing the power of digital currency and blockchain technology and services built on top of it.
Strong ability to analyze data and identify potential red flags
Outstanding interpersonal skills and ability to develop strong working relationships
First-rate decision making skills, bias for action and sound judgment.
Detail oriented, analytical, and critical thinking skills
Proven track record of interpreting large amounts of complex information and extracting facts objectively
Ability and passion to learn and adapt quickly, as the crypto space are constantly evolving
Ability to effectively balance multiple priorities and learn new tools quickly

Bonus points ➕

Crypto-specific investigative work experience, and knowledge of blockchain analysis across various crypto products
Experience with blockchain analytics software (e.g. Chainalysis, TRM Labs, CipherTrace)
Crypto compliance certifications (CCI, CTCE, CCFC, Reactor, KYT)
Experience with Fraud/AML investigations and preparing SAR/STRs.

Logistics 🛠

Unfortunately, we are unable to offer visas of any kind at this time! Our interview process takes place on Zoom and tends to consist of the following stages:

Hiring Manager Screen (20-30 minutes)
Compliance screen (20-30 minutes)
Culture Screen (20-30 minutes)
Final interview (20-30 minutes)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you are only a 75% match. Skills can be learnt, diversity cannot.

We promote a diverse and inclusive culture at MoonPay.

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Sanctions System Control and Audit Specialist

Post author By cj
Post date June 20, 2023

Responsabilities

Point of contact to all audit exercises, include but not limited to: conduct sampling for audit, review findings and develop recommendations to improve business process, controls, efficiencies and effectiveness of the sanctions program and process
Performs quality assurance reviews on system, process and control. Make recommendations for quality assurance and improvement programs
Participate in risk assessments
Provide guidance to mitigate potential risk or conflicts
Inform operations team of risk, make recommendations to resolve risk, and consults with departments on the resolution of recommendations

Requirements

5+ years of experience in Audit Compliance, ideally familiar with system and process control
Good command of English
Excellent in excel and data analytics
Sanctions Compliance certifications would be an advantage
Solid understanding in sanctions and screening processes and able to optimize system control and process design
Able to manage internal stakeholders (up / down) expectations and relationships.
Eagerness to learn, develop deep understanding on operational process with a mindset of becoming an SME
Accountable to actions, follow through action plan from end-to-end
Be able to meet extremely tight deadline, able to prioritize tasks by criticality

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Technical Lead

Post author By cj
Post date June 19, 2023

Responsibilities:

Implement and improve user-facing interactive flows in Binance’s products which have a huge amount of visits everyday.
Working closely with the product manager team, maximize business values by actively monitoring and improving core data metrics, such as conversion rates.
Regularly reflect on the current system design and improve stability and quality in a systematic way.
Abstract the current system so that it can be reused by other portfolio companies.

Minimum qualifications:

Bachelor’s degree in computer science, a related technical field, or equivalent practical experience.
4 years of full-stack development experience with at least one deep expertise (e.g. JavaScript, Golang / Java, Swift / Kotlin).
Practical experience of leading large technical projects with multiple technical domains and the capability to do overall system design for multiple sub systems.
Deep understanding of software security.

Preferred qualifications:

Hardcore, excellent technical leadership, project / people management, problem solving and troubleshooting skills.
Good sense of business data analysis and sensitive to data.
Good sense of user experience design and best practices for different user scenarios.
Deep understanding of SaaS.

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Senior Graphic Designer (Europe)

Post author By cj
Post date June 19, 2023

Responsibilities:

As part of the design team, develop and produce artwork and advertising, which reflect the identity of Binance globally; across different products and local markets
Collaborate closely with the internal design team to ensure brand coherency and consistency across all creative output
Lead cross functional design conversations to advocate for the importance of creative quality and consistency; be the creative and brand ambassador to other teams
Proactively identify emerging design trends, and contribute to robust internal creative conversations
Ideation of Brand-led campaigns

Requirements:

At least 5-7 years of professional experience in established animation studios, branding agencies, or in-house motion graphic branding roles
An incredible portfolio
A clear communicator – ability to express complex ideas clearly and succinctly, while collaborating closely with teams outside of the Creative group
Ability to single handedly execute creative work, independently and remotely
Extensive technical knowledge of branding systems is a plus
Knowledge and interest in the world of Binance and cryptocurrency is a plus
Expertise in Adobe Photoshop and Illustrator is a must, knowledge of Figma is a plus
Familiarity with UI/UX work and component development is a plus
Fluency in English required and one additional European language

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