💸 CryptoJobsPal

At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.

If that sounds interesting to you and you…

• Like managing your own digital assets
• Enjoy problem-solving by reading and searching for answers
• Love helping others and teaching your friends all about cryptocurrencies

….then please read on!

Exodus receives hundreds of email messages daily from customers learning about digital assets. As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard, supported and resolving their issues efficiently.

What You Will Do

• Promptly respond to customer inquiries across multiple channels.
• Assist users in navigating the intricacies of managing digital assets.
• Provide above-and-beyond customer experiences that leave a lasting positive impression.
• Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping. 
• Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus.
• Contribute to projects, quality assurance, incident management, and value-added tasks.

Who You Are

• You live in the AMER Region in the UTC -10 to UTC -6 time zones.
• You are comfortable working 8 hours per weekend, which includes at least one shift from 20 – 0 UTC on Saturday or Sunday. 
• You have amazing written English skills, including proper grammar and punctuation.
• You empathize with customers on even the simplest of problems, are inquisitive, and love troubleshooting to find an answer.
• You are detail-oriented and able to provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback.
• You understand how digital assets work, including security, confirmations, block times, network fees, etc.
• You are tech-savvy and have general knowledge of computers, including your own operating systems. 
• You are a self-starter that works well with minimal supervision, and you thrive in a remote work environment. 
• You are able to manage competing priorities and prioritize them appropriately while maintaining performance standards.
• You are highly coachable and take responsibility for your actions. 

A Plus

• You are bilingual or multilingual and able to speak other languages in addition to English, particularly Spanish, Russian, German, French, or Portuguese.
• You are familiar with Help Scout or other support platforms.

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Your opportunity

Lead CoinTracker’s Customer Experience function. Build a world-class customer experience for CoinTracker’s users. Use the voice of the customer to drive improvements in CoinTracker’s product.

1-year outcomes

• 90% SLA for first response time on chat and email

• 90% CSAT on chat and email

• <5% CoinTracker contact rate

• No accumulation of backlog tickets

You will

• Lead the Customer Experience team at CoinTracker, enabling CoinTracker to become the best customer experience in the cryptocurrency space

• Build a rigorous, systematic customer experience process, enabling users to get quality support quickly

• Ensure that CoinTracker is hitting target metrics on SLA and CSAT across chat, email and any additional new channels

• Surface feedback from users to help inform the product and engineering roadmap

• Cover support for CoinTracker users in the United States, Canada, United Kingdom, and Australia. Cover support for users coming in from non-supported countries

• Install a culture of “obsess over users” across CoinTracker

• Launch CoinTracker’s user community program

Some of the skills that we are excited about

• Experience leading the Support function in a high-growth technology company with a very high talent bar

  • Bonus: in a remote working environment

• Experience managing a team of tens of Customer Support team-members, ideally at a Series A growth company

• Skillful at building a long-term support strategy that enables CoinTracker to keep up with the volume of tickets and drives constant improvements in customer support

• Excellent customer service skills and written communication

• Deep interest in the product development process and how customer feedback can improve the quality of CoinTracker’s product

• Highly aligned with our founders and team on 

• Genuine interest in cryptocurrency and personal finance

• Work effectively in a remote setting and able to overlap with our core hours of 9 AM to 12 PM PT

What’s it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our .

If this sounds exciting, we’d love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome individuals, not folks who perfectly match a job posting

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All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST). We encourage you to apply regardless of your location. About Us Chainlink is the industry-standard Web3 services platform that enables developers to build feature-rich Web3 applications with seamless access to real-world data and off-chain computation.• Chainlink has helped enable $8T+ in transaction value since the start of 2022.• Over 1,700 Web3 projects have integrated Chainlink services.• Chainlink is live on 15+ blockchains with many having joined the Chainlink SCALE program.• Chainlink is relied upon by industry-leading protocols like Aave, Compound, Paxos, Synthetix, and ENS.• Chainlink has delivered 7.4B+ data points on-chain and onboarded 900+ decentralized oracle networks.• Chainlink has established collaborations with Associated Press, Accuweather, AWS, Google Cloud, Meta, and Twilio.• The world-class Chainlink Labs research team has won various awards for its work on distributed systems, security, and more.Who we’re looking for: • You’re focused on what matters most and ignore unimportant industry distractions. • You take extreme ownership and deliver outstanding results. • You have a growth mindset, seek out feedback and engage in constructive dialogue with others to help them grow.• You move fast and evolve with rapidly advancing technologies. • You want to be part of a team that excels and is committed to building the Chainlink Network and growing the Web3 ecosystem over the long term. • You are welcoming toward a diverse network of participants joining an open, global standard.• You’re excited about the future of Web3 and building a world powered by cryptographic truth. At Chainlink Labs, our engineering team pushes the scale and capabilities of decentralized applications across the industry. The Chainlink Network holds >70% market share in the oracle space, solving real-world problems by enabling smart contracts to securely interact with off-chain data/computation.We value talented and driven craftsmen who work collaboratively to tackle complex challenges, deliver product impact, and grow as builders. Join us and shape the future of blockchain technology and decentralized finance. As a Software Engineer on the Data Feeds team, you will lead integrations with partners working on the Chainlink platform and build relationships with the founding engineers. You will be working with new use-cases beyond price feeds to enable projects requiring data from the Chainlink network. You will work with external team’s engineers to define, implement, and support products which will allow blockchain technology to take over multiple industries.

Your Impact:

• Interface with leadership, customers, users, and the community to implement seamless integrations to allow for the exponential growth of the network
• Lead application-specific integrations with Chainlink
• Provide support for integrating partners making use of Chainlink
• Develop best practices and documentation to scale integrations

Requirements:

• 2+ years of professional experience working in a product-driven environment
• Experience in TypeScript or JavaScript; otherwise experience in Solidity and a willingness to learn
• Resourceful developer and fast learner continually striving to discover more environments
• Ability to write and communicate effectively
• Eagerness to work openly and collaboratively with a diverse team
• Interest in blockchain and other Web 3.0 technologies
• Comfort and/or experience working as a remote employee as a part of a distributed team

Privacy Policy and an Equal Opportunity Employer: Chainlink Labs is an Equal Opportunity Employer. To request an accommodation in our recruitment process, please contact us at .Please see our for more information about how we collect and use your application information.

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All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST). We encourage you to apply regardless of your location. About Us Chainlink is the industry-standard Web3 services platform that enables developers to build feature-rich Web3 applications with seamless access to real-world data and off-chain computation.• Chainlink has helped enable $8T+ in transaction value since the start of 2022.• Over 1,700 Web3 projects have integrated Chainlink services.• Chainlink is live on 15+ blockchains with many having joined the Chainlink SCALE program.• Chainlink is relied upon by industry-leading protocols like Aave, Compound, Paxos, Synthetix, and ENS.• Chainlink has delivered 7.4B+ data points on-chain and onboarded 900+ decentralized oracle networks.• Chainlink has established collaborations with Associated Press, Accuweather, AWS, Google Cloud, Meta, and Twilio.• The world-class Chainlink Labs research team has won various awards for its work on distributed systems, security, and more.Who we’re looking for: • You’re focused on what matters most and ignore unimportant industry distractions. • You take extreme ownership and deliver outstanding results. • You have a growth mindset, seek out feedback and engage in constructive dialogue with others to help them grow.• You move fast and evolve with rapidly advancing technologies. • You want to be part of a team that excels and is committed to building the Chainlink Network and growing the Web3 ecosystem over the long term. • You are welcoming toward a diverse network of participants joining an open, global standard.• You’re excited about the future of Web3 and building a world powered by cryptographic truth. At Chainlink Labs, our engineering team pushes the scale and capabilities of decentralized applications across the industry. The Chainlink Network holds >70% market share in the oracle space, solving real-world problems by enabling smart contracts to securely interact with off-chain data/computation.We value talented and driven craftsmen who work collaboratively to tackle complex challenges, deliver product impact, and grow as builders. Join us and shape the future of blockchain technology and decentralized finance. As a Software Engineer on the Integrations Tooling team, you will help us build the tools and frameworks to support our core workflows in the Chainlink ecosystem. You will work closely with smart contract and node operations teams to ensure they are equipped to efficiently manage Chainlink oracle deployments and smart contracts. You will be given a high level of autonomy/ownership over your projects, the opportunity to expand your scope of knowledge, and the chance to help build the decentralized infrastructure of the future. This includes exposure to a wide variety of blockchains and protocols.This is a great role for a senior engineer with Golang or Typescript experience interested in exploring the blockchain and smart contract world and gaining exposure to a wide variety of blockchains and protocols.We are distributed across time zones and continents, and we embrace remote work.We all have different backgrounds and are determined to help you succeed no matter where you are or who you are. If you think you would do a great job at Chainlink, we are looking forward to speaking with you, even if you don't match 100% of the job requirements: those describe people we've usually had a great time working with, but they're not a tick-box exercise.

Your Impact

• Own large components of the toolchain that supports all Chainlink Labs infrastructure and smart contract management
• Converge disparate frameworks built to support different blockchains into one unified experience (a highly unique and ambitious undertaking!)
• Work directly with blockchain integrations, engineering operations, and our security teams to ensure they are able to efficiently and securely execute core workflows
• Actively participate in leveling the team’s engineering bar, increasing the velocity of the team and the reliability and security of the product
• Mentor other engineers on the team

Requirements

• Experience owning multi month long projects, including communication of progress, dependencies, and risk mitigation directly with stakeholders and partners
• Computer science fundamentals and systems design
• Ability to be creative and resourceful when tackling ambiguous technical challenges
• Strong communication skills. You can give and receive constructive feedback, and you do not shy away from planning meetings and code reviews

Desired Qualifications

• 3-5 years of professional engineering experience working in a collaborative product-driven environment, including hands-on Golang development
• Excitement for blockchain, web3, and similar decentralized technologies
• Experience working with a team located across multiple time zones

Our StackCore: GolangSometimes: Typescript, Rust, Solidity Privacy Policy and an Equal Opportunity Employer: Chainlink Labs is an Equal Opportunity Employer. To request an accommodation in our recruitment process, please contact us at .Please see our for more information about how we collect and use your application information.

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Head of People and Talent 

(Location: New York, NY – Onsite)

At dYdX you’ll have an opportunity to build state-of-the-art decentralized technology that will redefine global financial markets. By joining us at this early stage you will make fundamental decisions that will shape the course of dYdX. 

→ and our benefits

ABOUT dYdX:

• We’ve built the world’s leading decentralized exchange for advanced trading of crypto assets
• dYdX is founded by an ex-Coinbase, ex-Uber engineer, with a Princeton CS background. Our team has previous experience at Google, Bloomberg, Amazon, Lyft, NerdWallet, Facebook and other top companies
• We’re a world-class team with top backers and advisors, including Andreessen Horowitz, Polychain Capital, Brian Armstrong, Fred Ehrsam, Naval Ravikant, Elad Gil and more

RESPONSIBILITIES:

• Work with hiring managers to fill all our outstanding roles timely and strategically
• Use data and metrics to debug the end to end recruiting pipeline and identify areas of opportunity
• Embody our value of of thinking 10x bigger and execute on solutions that will move the needle on our people and recruiting goals 
• Stay up-to-date with industry trends, emerging technologies, and best practices. Have strong first principles thinking and learning capabilities in the fast changing crypto, recruiting, and people landscapes
• Create a best in class feedback culture to ensure employees are receiving and giving critical feedback on a frequent basis and in performance reviews 
• Ensure that experienced and new managers exhibit world class management of our world class employees 
• Build strong relationships with the team, listen to employee feedback and identify areas where we can improve the employee or workplace experience 
• Work closely with leadership and serve as an advisor for people challenges, change management, org structures, and communication management
• Ensure strong retention on the team by coaching team members on growth and development as well as proactively evaluating compensation
• Ensure administrative HR activities (i.g. visa processing, employee onboarding, offboarding, etc.) are running smoothly 
• Ensure we have best in class infrastructure (office space, environment, etc.) 
• Be a respected role model for the team to reference and learn how to be a great people leader
• Provide best in class guidance and mentorship to the recruiting and people team, promoting continuous learning and professional development
• Hire and mentor top quality team members in the future and be the major owner of team structure 
• Be an A+ manager and culture carrier to continue to grow and motivate the team over time

REQUIREMENTS:

• 8-10+ years of proven experience in human resources, talent acquisition, and people leadership, ideally within a dynamic and fast-paced industry
• Strong understanding of recruiting processes, HR best practices, and employment regulations
• Exceptional communication, management, and interpersonal skills
• Data-driven and analytical mindset, with a strong ability to interpret and act on HR metrics
• Strong first principles thinking and adaptability to navigate the dynamic crypto industry from a recruiting perspective
• Adaptability and a commitment to staying up to date on industry trends
• A track record of building and nurturing high-performing teams
• Experience executing in a fast-paced and fluid startup environment
• Ruthless prioritization – you zero in on what matters and move quickly in order to learn and iterate
• Extreme ownership – you are proactive in driving momentum on strategic initiatives and thrive in ambiguity
• Must be located in New York, NY or be willing to relocate to New York, NY

NICE TO HAVES:

• You have a strong interest in crypto or have worked in crypto 
• Experience working at a fintech company or startup 

Salary range for this role is $225K to $275K USD (NY). Compensation subject to experience and location. Published salary bands pursuant to transparency laws, and do not include possible variable compensation such as annual merit increases, bonus eligibility, commission, or equity incentive.

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About Us 🚀Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users.  Founded in 2018, Immutable is one of the fastest Australian companies to reach unicorn status, having raised more than AUD $300M+ and having a valuation of AUD $3.5 billion.Currently, the Immutable Group consists of the Immutable Platform, the preferred developer platform for building & scaling web3 games on Ethereum, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs. Come and join us as we pioneer in this space! 🚀About The Role The Head of Support will play a crucial role in ensuring the success and satisfaction of Platform product users (e.g. Passport, Checkout) and Studio game players. This role requires a dynamic individual who can oversee and manage all player and user-facing support-related activities, including resolving technical issues and addressing inquiries to ensure a seamless customer experience. This role will play a critical role in distilling and sharing the voice of the customer internally, helping to upgrade our approach to building products that help partners achieve their goals and players have great experiences. As a senior leader, you will be building, leading and evolving a world-class technical function of highly skilled and diverse support team members. You will inspire and develop your team in a rapidly scaling environment. 

You’ll Be Expected To

• Develop a world-class B2C (Platform products) and B2B2C (Game players) support strategy to deliver high-quality support to all user groups. 
• Bring to life your strategy by building OKRs, health metrics, and SLAs, and use data to generate actionable insights for your team and cross-functional partners.
• Continually refine support processes, ensuring the balance of cost & performance is optimized. 
• Work with many cross-functional teams, including our Product, Engineering and Design teams, directly contributing to their strategies by surfacing insights and customer anecdotes to solve issues.
• Identify the data-led signal from the noise and craft rituals between PED and GTM teams, our Games team, and developer relations teams.
• Oversee the resolution of support tickets, ensuring timely and effective solutions.
• Implement and maintain support tools, technologies, service providers, and platforms to enhance service delivery. This will include working with the Security team to resolve highly sensitive security risk issues, should they arise.
• Lead, mentor and inspire the support team, fostering a culture of excellence, customer obsession and innovation.
• Develop strategies to attract and retain top-tier support talent for the variety of roles required and design the organization as needs grow.

You’ll have:

• Minimum of 10 years of experience in customer support or service roles, with at least 5 years managing teams.
• B2B2C experience preferred – must have a track record of dealing with high-volume interactions and confidential issues that can impact security.
• Experience building global, distributed teams.
• Exceptional communication, interpersonal and leadership skills, and demonstrated track record of surfacing, rallying behind and resolving customer issues.
• Proficient in support tools, knowledge bases, platforms and processes.
• Analytical mindset with strong problem-solving and project management ability.
• Detail-oriented with the ability to oversee multiple tasks and projects simultaneously.
• Experience in the gaming or technology industry, with exposure to blockchain technology being a significant plus.

We are proud of the benefits that we offer for all of our employees globally.  Here is a snapshot: Attracting the best global talent:💸We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance💻 While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass📲We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.Levelling up your growth🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development📚 Enjoy access to free online courses via UdemyHelping you thrive💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service🎁 Get premium access to mindfulness resources, online fitness classes and discounts at major retailers through PerkboxLeave when you need it the most: 👨‍👧‍👦New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthdayAdditional Information: Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don't meet all the job listing requirements, do yourself (and us) a favour by still applying! You'll likely bring something to the workplace that we haven't thought of yet, and we would love to hear from you. We are a 2022 Circle Back Initiative Employer – we commit to responding to every applicant.*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out – We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!Join us in shaping the future of web3 gaming!#LI-Remote

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💻 About the role:

This is a key hire for the Safe Leadership team, taking C-level ownership of all internal operations and ensuring our various functions all operate as one successful unit. Over time the involvement in strategic decisions will be increased in order to directly influence the future of Safe. The role will report directly to the founders and sit alongside the CFO of Safe. This is a fantastic opportunity for a seasoned leader with a strong interest in decentralized solutions to make an impact at the center of the Ethereum ecosystem.

🗃️ What you will be doing:

• Process Improvement and Alignment

  • Oversee and improve processes within different teams as well as cross-team processes

  • Create standards for team interactions

  • Evaluate and improve meeting efficiency across the organization

  • Coordinating OKRs across all teams

    • Create and track a single dashboard for all teams OKR

  • Focus the team on driving value for the project and heuristics for adjusting/cutting activities that aren’t contributing to our long-term goals.

  • Maintain an overview of the wider picture (between teams and outwards towards the market) to ensure that we’re best allocating our time and resources to sustainably grow Safe.

  Organisational structure and Reporting:

  • Work on the ideal structure for Safe, including both Safe Ecosystem Foundation (SEF) and Core Contributors

    • Evaluate ideal team structures in order to achieve operational effectiveness, improve collaboration and resource efficiency

  • Organizational design; evaluate entity structures and balance different requirements towards corporate structure, entity forms, entity relationships, etc.

  • Drive change management (i.e. transition from start-up/ early stage to growth stage)

  • Support the creation of an energetic and healthy project culture

    • Lead hiring efforts and develop internal policies

  • Create external facing reports and coordinate with different departments on better reporting of impact.

  • Placement as a coordination point between departments and reporting to other senior management members on all things requiring their attention.

  Collaboration with other departments:

  • Resourcing/Finance – Map spend vs impact.

  • Provide financial perspective on team size, growth, and benchmark against revenue (future) and other teams of other crypto projects.

  • Collaboration with the People team on hiring operations and talent strategies

  • Streamline processes for legal, comms, and team considerations for HR-related decisions including hiring, reassignments, resignations/terminations etc.

  • Signing off / pushing back on org-wide and team-wide hiring

  People management of executive assistant, HR lead(s), potentially more

🎒 What you will bring:

• Experience managing direct and cross-functional teams (cross-border teams)

  • Worked as COO or Operations Lead before.

  • 6+ years of operations experience

  • Extensive leadership experience in scaling a start-up project

  • Has worked in a company > with 100 people

• Ability to own projects end-to-end, including setting the initial vision, driving execution, and reporting on the ultimate outcomes.

  • Must be able to solve problems and make tough decisions using a combination of data and intuition.

• Strong HR, business, and finance acumen and the ability to successfully drive simultaneous projects with efficacy.

• Ability to work directly with senior team members (i.e. influencer) and advocate for and take feedback on key initiatives.

• Good understanding of legal, HR, and finance so they don’t have to involve e.g. a lawyer for basic legal questions.

• Pragmatic leader; knows when to get into details and when to just decide.

• Needs to be German-speaking due to the fact that SEF and CC are in German-speaking countries.

• Basic understanding of HR, finance, legal, tech, product (by no means they have to be an expert in all areas, but we need a generalist with some basic knowledge or at least the ability to gain the required knowledge)

• Knowledge of different ways to structure teams and an organization

  • Has an opinion on when to apply which structure

• Knows how to communicate and implement organizational changes

➕ Nice to have:

• Experience with operations of a Swiss foundation (particularly ESA reporting)

• Experience with crypto projects (e.g. operations should involve the community to a certain extent)

🎁 What we can offer you:

• Hardware and home working budget

• Personal education and conference budgets

• 30 annual vacation days (on top of National holidays)

• Friday afternoons on research or on a side project in our ecosystem

• Flexible working schedules and hybrid work policies

• In-person office space in Zug and Berlin

Please apply with your English resume.

Variety is the spice of life and a celebrated component of our culture. At Safe, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

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We3 is the leading professional network for women and nonbinary individuals at the forefront of technology, starting with web3. Our main pillars center around community, talent and professional development.

About the Role

Apply to this position to be fast-tracked and introduced to Product Designer opportunities at our Top Web3 partners.

About You

• You have industry experience (non-intern) in any Design discipline.

• You have a strong interest in learning more about Web3 or already have some experience.

• You support & advocate for gender diversity in technology.

We3 works with leading web3 companies who champion and align with our mission of “50-50”: supporting women and nonbinary individuals to reach 50% of leadership roles & asset ownership.

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamBy combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.This is a fully remote role requiring fluent English and Dutch, based in EMEA.  You must be willing to work evenings and weekends.We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time and remotely. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!

The Opportunity

• Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care
• Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
• Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives
• Crypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment
• Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead

Skills you should HODL

• Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
• Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
• Flexibility: This is a full-time, 100% remote role, with various schedules and weekends required
• Language Proficiency: Fluent in English and Dutch, other languages are an advantage
• Crypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading
• Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant messaging support to clients
• Effective Communication: Excellent communication skills
• Adaptability: Ability to thrive in a fast-paced environment

Interested so far? Here’s how the hiring process will look:

• Pre-screen assessment – around crypto and client support (to be completed in 72 hours)
• Video screen with our Talent Acquisition team (30 minutes)
• Interview with the team (60 minutes)
• Final interview with team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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We3 is the leading professional network for women and nonbinary individuals at the forefront of technology, starting with web3. Our main pillars center around community, talent and professional development.

About the Role

Apply to this position to be considered for Co-founder, near founder or CTO opportunities within our network of Web3 partners + get automatic membership to We3.

About You

• You have industry experience in any software engineering discipline.

• You have designed and shipped large scale applications within the technology industry.

• You have a strong interest in learning more about Web3 or already have some experience.

• You support & advocate for gender diversity in technology.

• Plus: You have people management or technical leadership experience.

We3 works with leading web3 companies who champion and align with our mission of “50-50”: supporting women and nonbinary individuals to reach 50% of leadership roles & asset ownership.

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