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POSITION OVERVIEW

We are hiring a talented Project Manager to join Xapo’s Control Tower. As part of Xapo’s Control Tower, you will work alongside a team of world class scrum masters and project managers, and you will be responsible for delivering a variety of projects for the Operations and Finance team.

As Project Manager, you will be responsible for providing project planning and management for established initiatives within the company. You will ensure that projects are completed to specification, within an established time frame and budget. Our delivery teams are working in an agile mindset so we require a Project Manager sensitive to agile principles & methodologies.

You will be tech savvy enough to help drive delivery of multiple ongoing projects and offer solutions when a tech problem arises. Know how to deal with issues, get them resolved and move on, don`t get stuck in the weeds.

THE IDEAL CANDIDATE:

• Has managed multiple projects within Financial Services and or Fintech
• Has the ability to build cross-functional relationships at all levels in a distributed environment.
• Seeks cross-functional alignment on product dependencies and helps synchronize deliveries by minimizing impacts on the teams.
• Understands the Software Development Life Cycle and release management.
• Is proactive and has the autonomy to efficiently facilitate the team’s work delivery with minimum supervision.
• Diplomatically handles all conflicts to resolution as a servant leader.
• Supports the development team and Product Owner in the creation of immediate product roadmap at the team and program level, reporting on the status of delivery and responding in real time to changes in direction.
• Identifies opportunities to improve team’s predictability and productivity, focusing on continuous learning and optimization.
• Exhibits the Lean-Agile mindset with excitement and energy.

BASIC QUALIFICATIONS

• Team-building and project management expertise
• Flawless Oral, Written, Verbal communication
• Strong interpersonal skills
• Demonstrated problem-solving ability
• Knows / uses Jira and Confluence

PREFERRED SKILLS

• Scrum Master / Agile Certification a Plus.
• PMP certification.

OTHER REQUIREMENTS

• A dedicated workspace. 
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values.

Position overview

We’re looking for a Senior User Researcher to support our product team by maintaining our research repository. You’ll be responsible for taking product requirements and using a variety of research methods to help us validate solutions, and learn valuable insights from both our current users and prospective users by providing short and long term actionable insights. At first, you will be the sole researcher embedded in the product team, and it will be your responsibility to be the go-to expert on which research methods will yield the best insights.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position. Work from anywhere!

Responsibilities

• Work closely with designers and product managers to extract assumptions and then use them to craft research plans with clear goals, objectives and timelines..
• Synthesize your research findings and communicate them to the product team – and other key stakeholders – in clear, actionable, varied and engaging ways
• Empower product designers and product managers to make data-informed decisions
• Maintain,grow and cultivate our research repository
• Confidently design and conduct both qualitative and quantitative studies
• Use multiple data sources to listen, observe, and ask appropriate questions in order to gather insights that can be turned into actions.
• Demonstrate to the wider team that your findings have a measurable positive impact to our products and define means of measuring that impact.
• Assist with embedding our personas into every product decision we make

Skills needed

• Ability to conceptualise and execute research studies with speed and scale
• Ability to carry out UX research confidently and to showcase its value to the wider company
• Background in cognitive science, behavioural economics and/or psychology preferable
• Ability to confidently communicate research design decisions and findings with clients and stakeholders
• Knowledge of cryptocurrency and an interest in finance
• Experience running and analysing results from Optimal Workshop and Qualtrics.
• Fluent in User testing, Maze and Dovetail.

Other requirements

• A dedicated workspace 
• A reliable internet connection with the fastest speed possible in your area
• Devices and other essential equipment that meet minimal technical specifications
• Alignment with Our Values.

Position overview

The role of the Director of Engineering is to support the CTO, ensuring that engineers have the tools, support and technical guidance they require to perform at the highest level. 

Although we are headquartered in Gibraltar, this is a full time, 100% remote position. Work from anywhere!

Responsibilities

• Work closely with the CTO and our product organisation to develop the technical vision and strategy that will deliver a world class banking experience to our customers
• Lead and support the Engineering Managers and their teams building high performing autonomous teams
• Seek opportunities to simplify and standardize designs, operations, and deployment plans, focus on reducing complexity and providing performance, agility, and scalability
• Work closely with the architecture function to develop and adhere to developed architectural principles
• Ensuring all teams evolve by adopting modern practices to achieve their goals: pair programming, test-driven development, continuous delivery, etc;
• Working with our engineering teams to identify impediments and devising solutions to remove friction and constraints. 

Skills needed

• A strong technologist with a love of problem solving
• A seasoned multi-disciplinary engineering leader and visionary
• Has significant experience of running high throughput, low latency services using the latest cloud based technologies and understands the cloud native architectural best practices that can produce change tolerant software platforms. These systems support high levels of scale and availability. 
• Has demonstrated the ability to build high performing, cross functional engineering teams and to provide an environment for team members to avoid burnout and to flourish and grow their careers. Has experience mentoring and supporting peers and engineering teams, fostering engineering best practices and continuous improvement.
• Stays abreast of current technology developments and has demonstrated the ability to retain competitive advantage by implementing relevant technologies in software products.
• Has led software organisations of at least 50 engineers and preferably has experience in leading fully remote teams. 

Other requirements

• A dedicated workspace 
• A reliable internet connection with the fastest speed possible in your area
• Devices and other essential equipment that meet minimal technical specifications
• Alignment with Our Values.

POSITION OVERVIEW

We’re seeking a collaborative, proactive, and curious problem-solver to join us as Product Insights & Analytics at Xapo. 

Although we are headquartered in Gibraltar, this is a full time, 100% remote position. Work from anywhere!

RESPONSIBILITIES

As Product Insights & Analytics you will be responsible to:

• Solve business and product problems with data: query and process data, provide reports, summarize and visualize data.
• Be proactive in helping the product & marketing decision making process by ensuring everybody has the needed data and information available.
• Ask the questions to understand the needs and come up with timely solutions that meet those needs while making sure that the insights are reliable, precise and accurate.
• Define goals, metrics, KPIs, and develop dashboards to visualize the marketing and user funnels and how customers engage with the product.
• Help your team and stakeholders develop their KPIs and self-serve dashboards. 
• Assess the impact of marketing campaigns, releases of new features and other product decisions.
• Derive insights from our customers’ behaviour & journey to grow and optimize our marketing efforts, improve our product and retention, identify optimal communication channels and strategies.
• Work with business teams to design, analyse and interpret experiments that help improve product and marketing metrics. Generate data-driven hypotheses and advocate on testing best practices, contributing to accelerating our testing cycles.
• Develop and maintain models to predict customer engagement, LTV and retention.

REQUIREMENTS

• Proficiency with relevant analytics tools (e.g. Python or R), including at least one SQL dialect.
• Experience in designing and analysing A/B tests and experiments of varying degrees of complexity.
• Mastery of at least one data visualization tool (Looker, Tableau, Data Studio)
• Strong analytical and communication skills.

NICE TO HAVE SKILLS

• Work experience with Amplitude, Segment.
• Fintech Experience
• Work experience with the Google Cloud Platform: BigQuery, Dataflow, TensorFlow, Data Catalog. 
• Work/project experience with big data and advanced programming languages.
• Work experience with AWS tools to process data (DMS, Glue, Pipeline, Kinesis, Lambda, etc).
• Experience using Java, Spark, Hive, Oozie, Kafka, NiFi and Map Reduce.
• Experience with or advanced courses on data science and machine learning.

OTHER REQUIREMENTS

• A dedicated workspace. 
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values.
• Ownership mentality.

Position overview

We’re looking for a Head of Payment Operations.

You will lead the team responsible for payment operations and reconciliations including, but not limited to, retail payment flows (FasterPayments, BACS, SEPA, SWIFT, ACH…), Mastercard & VISA debit card activities, treasury activities, and manage related exceptions, disputes, investigations and resolutions.

This is a senior manager role where the candidate will be required to set objectives, key performance metrics, and priorities, as well as the company’s payment strategies globally. The candidate will work with vendors to optimize customer experience, success rates, ensuring adherence to service level agreements, and manage the day-to-day activities performed by key partners.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position. Work from anywhere!

• Lead the payment operations team to deliver high standard operational support including setting up targets, preparing deliverables, and conducting reviews to maintain agreed internal quality standards / SLAs.
• Develop and drive implementation of leading best practice back office operations strategies and processes with an actionable plan to enable the organization deliver on its objectives to its customers, in line with applicable laws and regulations.
• Drive Objective Key Results related to the department and optimise for key performance metrics for back office operations
• Articulate improvement areas and drive efficiency within the division. This needs to be done with a view towards better leverage of technology and data.
• ­Set up a fit-for-purpose operational framework including fully documented policies, processes & procedures, internal controls, and KPIs.
• ­End to end management of all VISA / MC debit card processing activities, including settlements, chargebacks, and reconciliations.
• Ensure inbound and outbound payments are reconciled against source system and bank statements on a daily basis
• ­Manage operational relationships with correspondent banks and other partners/vendors. Ensure adherence to guidelines and conduct due diligence on service providers
• ­Lead end to end investigations for all payments / debit card operational issues and exceptions ensuring the timely resolution as per agreed SLAs
• ­Evaluate, recommend and partner with internal and external stakeholders to develop new strategies and technologies that improve efficiency across all operational activities within scope
• ­Support and contribute to identifying and implementing operational efficiencies within the broader finance & treasury function
• ­Identify, justify and support new projects related to the overall improvement of payments operations and reconciliations, serving as a key stakeholder for all aspects of payments project life cycle (design, development, testing and implementation)
• Provide coaching and training to subordinates to build up a resilient best-in-class team
• ­Ensure all processes adhere to legal / regulatory requirements, internal policies and guidelines
• Support Audit, Compliance and other teams as needed
• Produce periodic cash forecasts to ensure funds are available for payment processing

Skills needed

• Proven track record in change management and building and scaling an operations function
• Expert knowledge of low and high-value payment clearing schemes, in particular, those around USD international cross border payments. 
• Expert knowledge of SWIFT in a cross-border payments context, including MT103, MT101 and MT202 message types
• Experience of Straight Through Payment Processing and best in class systems
• Expert knowledge of handling payment exceptions and manual payments
• Experience in reconciliation between payment systems and back-office/bank statements
• Knowledge of sweeping and pooling of funds for payment processing and settlement
• Good understanding of regulatory and compliance requirements for international USD payments (BACS, FP, SEPA, SWIFT, ACH)
• Good knowledge of treasury products and activities, including but not limited to Money Market, FX spots / fwds, bonds, vanilla derivatives, sweeping and pooling of funds for payment processing and settlement
• In depth knowledge of principles, policies, and practices related to payment operations and  banking, as well as expertise in digital payment processing including current industry processing models and new trends in the FinTech payment landscape.
• Personal resilience and ability to perform effectively in a high-pressure environment with a positive “can do” attitude and a positive attitude to change
• Ability to develop new policies and procedures in response to, and in anticipation of, changes in the business and regulatory environment.
• Excellent analytical, leadership, interpersonal and management skills
• Self-starter, resourceful, able to work independently and as a team
• Excellent communication skills, both written and verbal

Desired qualifications

• 15+ years of operations experience including a minimum of 8 years at managerial level within a well-established bank or regulated FinTech business in Europe
• University degree in business, technology, finance, operations, or related discipline.

OTHER REQUIREMENTS

• A dedicated workspace. 
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values. 

POSITION OVERVIEW

We are seeking a Product Owner for Wallet and Payments to join our global team. 

Although we are headquartered in Gibraltar, this is a full time, 100% remote position. Work from anywhere!

RESPONSIBILITIES

You will be responsible for setting, prioritizing, and evaluating the work generated by the product and services team in order to ensure impeccable features and functionality of the product as it relates to money flows. Among other responsibilities, you will gather feature requests, facilitate comprehensive requirements gathering, schedule releases and coordinate sprints.

Vision

• Cooperate with Product Manager and Service Manager from design through execution and implementation;
• Build a strong understanding of how Xapo customers send, receive and hold funds, and discover how Xapo can make this simpler, faster and cheaper;
• Own the end-to-end delivery of new payments features and improvements to existing features;
• Assess opportunities, understand behaviour and test hypotheses using data analysis;
• Bridge business needs with technology solutions by translating the business requirements into technical requirements;
• Facilitate conversations between the Business and Technology to determine the “what” and the “how” of product features;
• Identify the impact of new features on the end-to-end systems landscape to satisfy requirements delivery across the board; and
• Cooperate and lead cross-functional teams if needed with a variety of internal groups as well as with external partners, primarily payment providers and partner banks, to identify new technical requirements and solutions, or to solve technical issues.

Product backlog

• Work closely with Product Manager and Service Manager to create and maintain a product backlog according to business value and ROI;
• Plan and prioritize product feature backlog and development for the product;
• Provide backlog management, iteration planning, and completion of detailed user stories; and
• Set Sprint goals.

Oversee and manage development stages

• Participate  in scrum teams as the Product Owner;
• Ensure that the team always has an adequate amount of  specified and refined tasks to work on;
• Remove or mitigate impediments to the team progress, serve as the point of contact between teams and other departments and ensure the successful completion of Releases and Sprint Goals;
• Plan, execute and monitor UAT; and
• Document new product features and system.

Evaluate product progress

• Monitor the product and the platforms’ performance, proactively identify process bottlenecks and lead initiatives to resolve discrepancies or other issues when identified, track and report issues through to resolution;
• Recommend and execute operational improvements, work with appropriate functional areas to simplify the way we do business and create a better client experience;
• Tracks product progress through visualization of workflow, issue status validation, roadmap planning and real time resources; and
• Lead the planning product release plans and set the expectation for delivery of new functionalities.

Research

• Build knowledge on industry developments, provider landscape and regulatory changes, to become the go-to person for all things payments related at Xapo;
• Maintain up-to-date knowledge of current and emerging topics in software development;
• Be aware of competitors in the FinTech industry;
• Be up-to-date with Agile/Scrum best practices and new trends.

REQUIREMENTS

• Previous working experience as a Product Owner for 5+ years;
• BSc in Computer Science, Engineering or similar field;
• Comprehensive knowledge of technical systems and architecture principles;
• In-depth knowledge of Agile process and principles;
• Certified Scrum Product Owner or Certified Scrum Master qualification is a plus;
• Experience shipping market-leading products in a fast-growing fintech and/or payments company as Senior Product Owner is essential;
• Experience and subject matter expertise in financial services, payments, correspondent banking and banking operations specifically is preferred; 
• Excellent organizational and time management skills;
• Creative thinker with a vision;
• Driven and Self-motivated;
• Builds trust at all levels;
• Attention to details;
• Ability to perform under pressure in order to meet deadlines;
• Strong interpersonal skills;
• Excellent communication skills – verbal and written;
• Demonstrated analytical and problem-solving ability;
• Ability to read, write and speak fluently in English;
• Experience working in Bitcoin or Cryptocurrencies is a plus.

OTHER REQUIREMENTS

• A dedicated workspace. 
• A reliable internet connection.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values.

Position overview

We’re looking for an Accounts Payable Analyst  to support our Accounts team for 6 months, working 4 hours a day, 5 days a week. 20 hours a week in total.  You must be able to work CET.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position. Work from anywhere!

As Accounts Payable Analyst your activities will consist of: 

• Processing invoices and issuing payments in a timely and accurate manner
• Dealing with internal and external queries related to invoice processing and payment
• Troubleshooting issues with payments as required
• Processing and auditing expense reports, ensuring compliance with internal guidelines
• Creating vendor records and performing any required updates
• Processing payroll and other journal entries by ensuring the correct accounting treatment is performed
• Preparing and processing month-end closing tasks such as depreciation, accruals, prepayments amortization, etc.
• Creating and updating documentation and working procedures for AP processes and activities
• Dealing with internal and external stakeholders on AP related topics, though professional communication skills and results-oriented attitude
• Assisting in the production of financial statements, spreadsheets, reports, and correspondence as required
• Maintaining financial records and databases
• Any other duties that may be deemed appropriate to this role

REQUIREMENTS:

• 3+ years of accounts payable/accounting experience.
• Previous working experience with PO invoices, corporate credit cards, payroll in a multinational environment
• Good knowledge of NetSuite or similar systems such as Oracle or SAP
• Able to work autonomously and take ownership with little supervision
• Analytical and detail-oriented mindset
• Proactiveness and focus on process improvement
• Excellent command of Excel/Google Sheets

OTHER REQUIREMENTS

• A dedicated workspace. 
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values. 

POSITION OVERVIEW

As HR & Recruitment Specialist you will be providing support to Xapo’s Global People Team – HR Operations and Talent Acquisition. The People Team is responsible for cultivating a culture of execution, high performance, and enrichment at Xapo. 

RESPONSIBILITIES

• Human Resources: assisting HR Lead with onboarding functions including reference checks, contract preparation and administration, policy administration, general reporting, updating records in HR systems, supporting team members enquiries and assisting with payroll. Assistance with rolling out career development plans, performance management and training & development initiatives. Collaborate with implementation of general HR Operations process improvements by liaising with stakeholders at all levels.
• Recruitment: supporting TA Lead with all recruitment activities including writing job descriptions, headhunting, managing recruitment agencies, conducting HR interviews, hiring managers in-take meetings, management of applicant tracking system, performing background checks, ensuring a delightful candidate and internal stakeholder experience. Manage a seamless transition from the recruitment process to onboarding with Xapo. 
• People Team Processes: Collaborating on implementation of new processes and programs within the People Team such as training and development, engagement and performance management, supporting vendor relationships.
• Employee Engagement & Branding: Provide assistance with coordinating Xapo’s recognition program and giveaways (monthly Xapo Stars program), promoting company-wide all hands events and virtual social events. Lead recruitment advertisement events, internal communications initiatives, co-ordinate social media postings, tracking Xapo employer reputation across various channels and implementing initiatives to improve it, researching new channels and sites for promotion and corporate profiles.

REQUIREMENTS

• 2-4 + years’ experience in HR and Recruitment
• GMT+/- 2 time-zone required
• Proficiency in Google Suite
• Proficiency with Applicant Tracking Systems, big plus if BambooHR and or Greenhouse specifically
• Good relationship management with stakeholders
• Experience working with highly confidential information
• Excellent communication and interpersonal skills
• Professional proficiency in written and spoken English language
• Strong attention-to-detail and excellent organizational and multitasking skills
• FinTech mentality
• Knowledge of Bitcoin and Digital Banking will get you extra points
• Experience in a fast-paced delivery execution environment
• Remote Experience  preferred

Program Manager, Coinme 

Reporting to Sr Tech Project Mgr

Purpose

Proactively plan, prioritize, and coordinate project activities to ensure timely delivery of features and platform improvements to delight our customers.  This role will make  recommendations from the requirements phase through to deployment and plot the course that cross-functional teams follow to make sound decisions when business needs meet technical realities.  This role will “make the news”, not  just “report the news”, and will be hands-on, directly influencing the success of fast moving projects and agile development teams.

Primary Responsibilities:

• Work with cross-functional stakeholders to deliver features and improvements to the Coinme platform. 
• Proactively plan, prioritize and coordinate project activities from project requirements phase to deployment phase to ensure timely deliveries.
• Assess tradeoffs and provide recommendations on how to resolve tradeoffs between business needs and technical realities.
• Partner with and communicate to stakeholders from the executive team down to individual contributors to ensure common understanding on how problems are being solved and what issues are present.
• Perform resource allocation, workload assignment and schedule management activities to meet project milestones.
• Communicate project status regularly and maintain project documentation to keep the entire organization informed and aligned.
• Identify project risks and dependencies and develop appropriate mitigation and contingency plans.
• Manage escalation effectively with external and internal communications
• Oversee daily operations of project teams and provide direction whenever needed, including acting as the Scrum Master for multiple Agile teams. Running daily stand-ups, organizing sprints, working very closely with the PM, Design, Development and QA teams to ensure consistently successful sprint cycles that achieve desired team and organizational goals.
• Address queries from customers and management in a timely manner.
• Ensure that project deliverables meet quality standards and customer expectations.
• Identify areas of improvements and concerns and develop action plans.

Basic Qualifications: 

• 3+ years experience in project/program management for software projects.
• Understanding of the software development lifecycle such as requirement, implementation, testing, and acceptance
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills

Preferred Qualifications: 

• Prior experience of working in Agile Development Environment and exposure to basic scaled Agile practices
• Experience in Finance Technology is a plus

Are you a technical person eager to make a difference? Then this might be the right position for you. We are currently looking for a Tech Support Engineer at Xapo. This full-time position is planned to be REMOTE, but the working hours will be in the European timezone.

RESPONSIBILITIES

• Assist with Tech Support initiatives and daily activities.
• Work on the onboarding and offboarding of employees and vendors. 
• Review cases and provide appropriate solutions to end-users and support of a mixed environment of Windows, Linux and Mac workstations. 
• Troubleshoot problems, document solutions, and work with end-users to fix issues and prevent new ones.
• Analyze end-users’ problems to identify trends and pain-points to drive improvements.
• Be a driving force in identifying improvements in technical support-related processes and work to address any gaps in internal tools and processes. Respond to regulatory requests. 
• Conduct security projects in alignment with Information Security standards to protect the interests of the organization and its clients.

REQUIREMENTS:

• 3–5 years of professional experience in a similar role.
• Proficiency in desktop operating systems (Windows, Mac & Linux), IT applications, and infrastructure.
• Strong problem solving and troubleshooting skills
• Knowledge of security applied to end-users and applications.
• Ability to be self-directed and demonstrate judgment in prioritizing assignments.
• Excellent written and verbal communication skills.
• Commitment to employee satisfaction.

Nice-to-have experience and skills:

• Prior work experience in the banking environment is desirable.
• Work experience administering Amazon WorkSpaces and AWS.
• Work experience administering Google Workspaces (G Suite), Okta and SAML/SSO integrations.
• Work experience administering OpenVPN.
• Work experience administering Slack and Zoom.
• Work experience administering Jira, Confluence, Bitbucket and Github.
• Basic-to-intermediate CLI usage and scripting skills (Bash, Python) are a plus.

OTHER REQUIREMENTS

• A dedicated workspace. 
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values.