Brand Marketer

Job Location: Toronto, Canada

Job Type: Full-time, in-office

About Otherlife: 

Otherlife by MoonPay is a creative agency specializing in web3 product strategy, design, development, and branding for the world’s leading companies and brands including Arsenal Football Club, Coinbase, OpenSea, and Shopify. We are a team of passionate creators who are committed to designing and building innovative and impactful solutions for our clients in the web3 space. Our goal is to push the boundaries of what’s possible with web3 technology, and we are always on the lookout for talented individuals who share our vision.

About the Position:

We are seeking a creative and strategic Brand Marketer to join our dynamic marketing team. Reporting to the Vice President of Marketing, you will play a key role in developing and executing brand marketing initiatives to drive brand awareness, enhance customer engagement, and foster brand loyalty. As a Brand Marketer, you will collaborate closely with cross-functional teams and external partners to ensure brand consistency and deliver impactful marketing campaigns. This is an exciting opportunity to contribute to the growth and success of our agency and our clients’ brands.

Key Responsibilities:

  • Brand Strategy and Positioning:
    • Collaborate with the VP of Marketing and the creative team to define and refine brand strategies and positioning for our agency and our clients.
    • Conduct market research and competitive analysis to identify key insights and opportunities for brand development and differentiation.
    • Develop brand guidelines and ensure their consistent application across all marketing touchpoints.
  • Marketing Campaigns and Collateral:
    • Support the development and execution of integrated marketing campaigns, ensuring alignment with brand objectives and messaging.
    • Contribute creative ideas and concepts for marketing materials, content, and assets that effectively communicate brand values and resonate with target audiences.
    • Collaborate with internal and external teams to create compelling marketing collateral, including digital content, print materials, videos, and presentations.
  • Brand Partnerships and Sponsorships:
    • Identify and evaluate strategic brand partnership opportunities to expand brand reach and target new audiences.
    • Manage relationships with external partners, negotiate sponsorship agreements, and oversee the execution of collaborative marketing initiatives.
    • Monitor partnership performance and provide recommendations for optimization and future collaborations.
  • Content Creation and Storytelling:
    • Create engaging and persuasive brand narratives that convey our agency’s and our clients’ unique value propositions.
    • Develop and curate high-quality content for various channels, including websites, social media, blogs, and newsletters, to drive brand engagement and thought leadership.
    • Collaborate with the content and design teams to ensure brand consistency and compelling storytelling across all content touchpoints.
  • Brand Performance Tracking and Analysis:
    • Utilize data and analytics to track brand performance metrics and evaluate the effectiveness of marketing campaigns.
    • Monitor market trends, consumer behavior, and competitor activities to identify opportunities for brand growth and improvement.
    • Generate regular reports and insights to inform strategic decision-making and drive continuous brand enhancement.

Requirements:

  • Bachelor’s degree in marketing, communications, or a related field. Advanced degree is a plus.
  • Proven experience in brand marketing, brand management, or a related role.
  • Strong understanding of branding principles, marketing strategies, and campaign development.
  • Exceptional creativity and storytelling abilities, with a passion for building impactful brands.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Proficiency in digital marketing platforms, content management systems, and analytics tools.
  • Strong project management skills, with the ability to prioritize and meet deadlines in a fast-paced environment.
  • Collaborative mindset and the ability to work effectively with cross-functional teams and external partners.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Deep understanding of web3 technologies is a bonus

Minimum Experience: 

  • 5+ years of experience in a brand marketing role, preferably in an agency environment.

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VP of Operations – Otherlife

VP of Operations

Job Location: Toronto, Canada

Job Type: Full-time, in-office

About Otherlife: 

Otherlife by MoonPay is a creative agency specializing in web3 product strategy, design, development, and branding for the world’s leading companies and brands including Arsenal Football Club, Coinbase, OpenSea, and Shopify. We are a team of passionate creators who are committed to designing and building innovative and impactful solutions for our clients in the web3 space. Our goal is to push the boundaries of what’s possible with web3 technology, and we are always on the lookout for talented individuals who share our vision.

About the Position:

We are seeking a dynamic and experienced professional to join our creative agency as the Vice President of Operations. In this pivotal leadership role, you will be responsible for overseeing and optimizing the operational efficiency and effectiveness of our agency’s various departments and functions. You will collaborate closely with the executive team to drive strategic initiatives, streamline processes, and ensure seamless execution of projects to deliver exceptional client experiences. As the VP of Operations, you will have the opportunity to shape and elevate our agency’s operational capabilities, while fostering a culture of excellence, collaboration, and innovation.

Key Responsibilities:

  • Operational Leadership:
    • Develop and implement operational strategies, policies, and procedures to optimize productivity, efficiency, and quality across the agency.
    • Provide strategic guidance and leadership to department heads and operational teams, ensuring alignment with agency goals and objectives.
    • Foster a culture of continuous improvement, innovation, and excellence in operations, promoting best practices and identifying opportunities for enhancement.
  • Process Optimization:
    • Identify and evaluate operational bottlenecks, inefficiencies, and areas for improvement, and develop and implement solutions to enhance workflow and productivity.
    • Streamline and standardize operational processes, tools, and systems to drive consistency and efficiency across the agency.
    • Implement performance metrics and key performance indicators (KPIs) to track operational performance and drive data-informed decision-making.
  • Project Management:
    • Oversee project management processes and methodologies, ensuring projects are delivered on time, within budget, and to the highest quality standards.
    • Collaborate with project management and creative teams to establish project scopes, timelines, and resource allocation to maximize client satisfaction and agency profitability.
    • Monitor project progress, mitigate risks, and implement contingency plans to address any deviations from the plan.
  • Financial Management:
    • Collaborate with the finance department to develop and manage budgets, forecasts, and financial performance metrics related to operations.
    • Identify cost-saving opportunities, optimize resource allocation, and drive profitability across operations.
    • Ensure compliance with financial policies and procedures, as well as legal and regulatory requirements.
  • Team Development:
    • Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, growth, and collaboration.
    • Facilitate training and professional development initiatives to enhance team members’ skills and competencies.
    • Foster cross-functional collaboration and effective communication among teams to drive synergy and optimize operational outcomes.

Requirements:

  • Bachelor’s degree in business administration, operations management, or a related field. MBA or advanced degree is a plus.
  • Proven experience in an operational leadership role within a creative agency or similar industry.
  • Strong understanding of agency operations, project management methodologies, and creative processes.
  • Demonstrated success in optimizing operational efficiency and implementing process improvements.
  • Excellent leadership and team management skills, with the ability to inspire and motivate teams to achieve common goals.
  • Strong business acumen and financial management skills, including budgeting and forecasting.
  • Exceptional problem-solving and decision-making abilities, with a strategic mindset.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Proficiency in project management software and tools.
  • Deep understanding of web3 technologies is a bonus

Minimum Experience: 

  • 10+ years of experience in an operations leadership role, preferably in an agency environment.

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VP of Marketing – Otherlife

VP of Marketing – Otherlife

Job Location: Toronto, Canada

Job Type: Full-time, in-office

About Otherlife: 

Otherlife by MoonPay is a creative agency specializing in web3 product strategy, design, development, and branding for the world’s leading companies and brands including Arsenal Football Club, Coinbase, OpenSea, and Shopify. We are a team of passionate creators who are committed to designing and building innovative and impactful solutions for our clients in the web3 space. Our goal is to push the boundaries of what’s possible with web3 technology, and we are always on the lookout for talented individuals who share our vision.

About the Position:

We are seeking an accomplished and visionary marketing professional to join our creative agency as the Vice President of Marketing. In this key leadership role, you will be responsible for developing and executing strategic marketing initiatives to drive brand awareness, enhance client acquisition and retention, and achieve business growth objectives. You will collaborate closely with the executive team, cross-functional departments, and clients to develop and implement integrated marketing strategies that effectively position our agency and our clients’ brands in the market. As the VP of Marketing, you will have the opportunity to shape and elevate our agency’s marketing efforts, while fostering a culture of creativity, innovation, and measurable impact.

Key Responsibilities:

  • Marketing Strategy:
    • Develop and execute comprehensive marketing strategies for our agency and our clients, aligned with business objectives and target audiences.
    • Conduct market research and analysis to identify trends, competitive landscapes, and emerging opportunities to inform marketing strategies.
    • Define and refine the positioning, messaging, and value proposition of our agency and our clients’ brands to drive market differentiation.
  • Brand Management:
    • Oversee the development and management of our agency’s brand identity, as well as our clients’ brand identities, ensuring consistency across all marketing channels and touchpoints.
    • Establish brand guidelines and standards for our agency and our clients, and ensure their adherence in all marketing collateral, campaigns, and communications.
    • Champion our agency’s brand and our clients’ brands, ensuring their relevance and resonance with target audiences.
  • Integrated Marketing Campaigns:
    • Develop and execute integrated marketing campaigns for our agency and on behalf of our clients across various channels, including digital, social media, print, events, and partnerships.
    • Collaborate with the creative team to develop compelling and engaging marketing materials, content, and assets that align with brand guidelines and resonate with target audiences.
    • Monitor and measure the effectiveness of marketing campaigns, using data and analytics to optimize performance and drive continuous improvement.
  • Client Acquisition and Retention:
    • Collaborate with the business development team to generate leads, support sales efforts, and drive client acquisition for our agency and our clients.
    • Develop and implement strategies and initiatives to enhance client retention, loyalty, and satisfaction for both our agency and our clients.
    • Leverage customer insights and feedback to inform marketing strategies and improve client experiences.
  • Team Leadership:
    • Lead, mentor, and develop a high-performing marketing team, fostering a culture of collaboration, innovation, and excellence.
    • Set clear goals and performance expectations, and provide guidance and support to team members to achieve them.
    • Foster cross-functional collaboration with other departments to ensure integrated marketing efforts and maximize impact.

Requirements:

  • Bachelor’s degree in marketing, business administration, or a related field. MBA or advanced degree is a plus.
  • Proven experience in a senior marketing leadership role within the creative agency or similar industry.
  • Strong understanding of marketing strategies, brand management, and integrated marketing campaigns.
  • Demonstrated success in developing and executing marketing strategies that drive business growth, brand awareness, and client satisfaction.
  • Excellent leadership and team management skills, with the ability to inspire and motivate teams to achieve common goals.
  • Strong analytical and problem-solving abilities, with a data-driven and results-oriented mindset.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders, including clients.
  • Proficiency in marketing automation, analytics, and digital marketing tools.
  • In-depth knowledge of industry trends, emerging technologies, and best practices in marketing.
  • Deep understanding of web3 technologies is a bonus

Minimum Experience: 

  • 10+ years of experience in a marketing leadership role, preferably in an agency environment.

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Corporate Counsel – EMEA

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Responsibilities:

    • Drive the development and implementation of group legal strategy and contribute to the development of the organization’s general business strategy.
    • Provide proactive, in-depth, business focused advice and execution.
    • Manage and assist with legal response to corporate and wider matters encountered by the company and internal stakeholders and provide sound and robust legal advice and support; and leading external communication on legal matters including negotiation with external parties.
    • Assist in transactional activities including M&A, majority and minority investments and joint ventures as well as restructurings globally.
    • Lead, advise and support a wide variety of transactional, reorganisation and governance initiatives.
    • Be responsible for drafting and reviewing legal documents and providing holistic risk assessment and suggestions to enhance business value while mitigating downside risk across multiple areas of the company.
    • Partner with cross-functional and regional teams and provide support on legal matters of varying complexity, sensitivity, and tangibility.
    • Provide training and counsel non-legal colleagues to enable promote greater awareness and risk management across the company.
    • Anticipate and maintain up-to-date knowledge of current laws.
    • Identify legal framework developments, align and promote consistency of approach in legal matters between the internal stakeholders.
    • Take prudent risks within the context of the overall business, and advise and implement solutions to address issues identified.

Requirements

    • Qualified lawyer in an English, Commonwealth, US or European jurisdiction.
    • Minimum of 5-7 years of post qualification experience working in-house at a well-established corporate or investment fund or a reputable law firm.
    • Strong team player and good business sense.
    • Ideally trained in a reputable law firm within the corporate practice with a transactional focus, ie M&A/PE/VC.
    • Restructuring experience is also helpful.
    • Possesses strong legal technical expertise as well as exceptional business acumen and people skills.
    • Hands on at work and can be independent in managing complex projects whilst still working as part of a team.
    • Ability to come up with and execute creative solutions to meet current and evolving business needs.
    • Excellent legal drafting and interpretation skills.
    • Excellent problem solving, analytical and organisational skills.

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our .

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Procurement Analyst/Executive

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Descriptions

    • Review and place purchase orders to ensure the accuracy, completeness and clarity of the order.
    • Manage procurement payment on time to ensure smooth business operation, liaison with vendor and coordination with BU owner for billing validation.
    • Maintain the inventory of product and supply, and schedule the review/renewal of contracts.
    • Support Procurement Specialist for vendor development and management, implement vendor review, entry and exit mechanisms, and maintain the relationship with vendor.
    • On the basis of daily business and supply chain, follow up on procurement working plan setup to meet the annual procurement target.
    • Maintain Supplier and contract Database, regularly update supplier/contract status and information.
    • Ad-hoc tasks assigned by procurement specialist.

Requirements

    • Bachelor degree or above, proficient English and a second language in both oral and written to liaise with non-english speaking vendor.
    • More than 2years relevant working experience in procurement role.
    • Knowledge of procurement processes, policies and procedures.
    • Be proactive, possess professional ethics with high loyalty.
    • Excellent planning, organization, communication and coordination skills.
    • Strong emphasis on accuracy and detail.
    • Ability to handle multiple projects simultaneously to meet goals and deadlines

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our .

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KYC & KYB Compliance Manager

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?This role is critical to ensure that the company complies with AML requirements and best practices pertaining to Customer Due Diligence (CDD) for retail and corporate onboarding as well as ongoing due diligence. This individual will ensure that the global CDD standards that the company applies are met and will work with local team members such as MLROs to align on localized CDD requirements. They will maintain oversight of the CDD controls and provide guidance to the first line of defense and act as point of contact for both internal and external stakeholders.

Responsabilities:

    • Supporting the Global Head CDD Governance to drive the CDD strategy for retail and corporate customers;
    • Managing third party relationships with Auditors and Fiat partners;
    • Ensure the global CDD standards for retail and corporate services are been met;
    • Partnering with Product leadership to strategize global and local CDD enhancements;
    • Building and maintaining strong relationships with our banking partners;
    • Act as point of contact and escalation for the compliance related matters with banking partners, auditors and internal stakeholders;
    • Managing multiple CDD projects across multiple jurisdictions and ensuring key projects are delivered on time
    • Reporting to management on the progress of Global and local CDD projects.

Requirements:

    • 5+ years of CDD experience;
    • ACAMs, ACFCS or other industry leading certification;
    • Previous experience with Audits and managing third party relationships
    • Knowledge and experience with global CDD requirements;
    • Knowledge and experience with implementing customer risk scoring frameworks;
    • Deep understanding of AML/CFT and sanctions risks;Knowledge of global licensing requirements related to financial services and crypto related business activities;
    • Experience in dealing with difficult decisions and ability to work on own initiative; 
    • Excellent communication, analytical, logical thinking, problem solving, and writing skills;
    • Adaptable, open-minded, and comfortable to work in a fast-paced remote working environment.

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our .

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Local Manager (APAC) – User Growth

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Initiate and maintain relationships with affiliates and KOLs, onboarding and supporting them to drive growth.
    • Structuring, managing and growing our social & community channels as appropriate to market (i.e. Twitter, Telegram, Discord).
    • Moderate local forums, social platforms and chat groups to interact with the community and increase positive engagement. 
    • Work with global marketing to localise relevant campaigns in service of user growth.
    • Planning and execution of online and some offline marketing activities, events, and campaigns to local audiences.
    • Monitor /campaign progress and results using data analysis and user feedback to ensure ever-improving efficacy and user experience.

Requirements

    • Minimum 3 years experience in an affiliate marketing, partnerships or community marketing role.
    • Passion for crypto/blockchain and in-depth knowledge of the local blockchain community.
    • Experience in maintaining local social media and community channels, including driving channel growth, creating engaging content, data analysis and community moderation.
    • Experience managing influencers, KOLs.
    • High sense of ownership, self-driven and innovative thinking.
    • Fluency in written & spoken Japanese & English.
    • Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible.
    • Strong communication and relationship management skills.
    • Effective sales and negotiation skills.
    • Driven and results-orientated.

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our .

Listed in: , , , , , , , , , , , , , .

Corporate Counsel – M&A

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Responsibilities:

    • Drive the development and implementation of group legal strategy and contribute to the development of the organization’s general business strategy.
    • Provide proactive, in-depth, business focused advice and execution.
    • Manage and assist with legal response to corporate and wider matters encountered by the company and internal stakeholders and provide sound and robust legal advice and support; and leading external communication on legal matters including negotiation with external parties.
    • Assist in transactional activities including M&A, majority and minority investments and joint ventures as well as restructurings globally.
    • Lead, advise and support a wide variety of transactional, reorganisation and governance initiatives.
    • Be responsible for drafting and reviewing legal documents and providing holistic risk assessment and suggestions to enhance business value while mitigating downside risk across multiple areas of the company.
    • Partner with cross-functional and regional teams and provide support on legal matters of varying complexity, sensitivity, and tangibility.
    • Provide training and counsel non-legal colleagues to enable promote greater awareness and risk management across the company.
    • Anticipate and maintain up-to-date knowledge of current laws.
    • Identify legal framework developments, align and promote consistency of approach in legal matters between the internal stakeholders.
    • Take prudent risks within the context of the overall business, and advise and implement solutions to address issues identified.

Requirements

    • Qualified lawyer in an English, Commonwealth, US or European jurisdiction.
    • Minimum of 5-7 years of post qualification experience working in-house at a well-established corporate or investment fund or a reputable law firm.
    • Strong team player and good business sense.
    • Ideally trained in a reputable law firm within the corporate practice with a transactional focus, ie M&A/PE/VC.
    • Restructuring experience is also helpful.
    • Possesses strong legal technical expertise as well as exceptional business acumen and people skills.
    • Hands on at work and can be independent in managing complex projects whilst still working as part of a team.
    • Ability to come up with and execute creative solutions to meet current and evolving business needs.
    • Excellent legal drafting and interpretation skills.
    • Excellent problem solving, analytical and organisational skills.

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our .

Listed in: , , , , , , .

Senior Web3 Strategist

Senior Web3 Strategist

Job Location: Toronto, Canada

Job Type: Full-time, in-office

About Otherlife: 

Otherlife by MoonPay is a creative agency specializing in web3 product strategy, design, development, and branding for the world’s leading companies and brands including Arsenal Football Club, Coinbase, OpenSea, and Shopify. We are a team of passionate creators who are committed to designing and building innovative and impactful solutions for our clients in the web3 space. Our goal is to push the boundaries of what’s possible with web3 technology, and we are always on the lookout for talented individuals who share our vision.

About the Position:

We are seeking a highly skilled and experienced Senior Web3 Strategist to join our dynamic team. As a Senior Web3 Strategist, you will play a critical role in driving the growth and success of our clients’ web3 initiatives. Leveraging your deep understanding of blockchain technology, NFTs, cryptocurrencies, and decentralized applications (dApps), you will develop and execute comprehensive web3 strategies that align with our clients’ business objectives. Collaborating with cross-functional teams and external partners, you will guide the implementation of innovative web3 solutions that enhance user experiences, increase user adoption, and maximize the impact of our clients’ web3 products and services.

Key Responsibilities:

  • Web3 Strategy Development:
    • Lead the development of web3 strategies for our clients, considering their unique goals, target audiences, and market trends.
    • Conduct in-depth research on blockchain technology, NFTs, decentralized finance (DeFi), and other web3 innovations to identify opportunities and develop strategic recommendations.
    • Define clear objectives, key performance indicators (KPIs), and success metrics for web3 initiatives.
  • Client Consultation:
    • Consult with clients to understand their business objectives and translate them into actionable web3 strategies.
    • Provide expert advice on how blockchain technology and web3 solutions can enhance their business models, revenue streams, and customer experiences.
    • Educate clients on the benefits and challenges of adopting web3 technologies, helping them make informed decisions.
  • Market Analysis and Competitor Research:
    • Stay up-to-date with the latest trends, advancements, and regulations in the web3 space.
    • Conduct competitive analysis to identify market opportunities, threats, and potential differentiators for our clients.
    • Analyze consumer behavior and user feedback to inform web3 strategy adjustments and improvements.
  • Partnership and Ecosystem Development:
    • Identify strategic partnerships and collaborations to expand the reach and capabilities of our clients’ web3 initiatives.
    • Build and maintain relationships with key players in the web3 ecosystem, including blockchain platforms, dApps, and industry influencers.
    • Seek out innovative web3 solutions, tools, and technologies to drive competitive advantages for our clients.
  • Project Management and Execution:
    • Collaborate with cross-functional teams, including marketing, design, development, and branding, to execute web3 strategies effectively.
    • Provide guidance and support throughout the project lifecycle, ensuring alignment with strategic objectives and delivering high-quality results.
    • Monitor project progress, track performance against KPIs, and provide regular updates and reports to stakeholders.

Requirements:

  • Bachelor’s degree in marketing, business, computer science, or a related field. Advanced degree is a plus.
  • Proven experience in web3 strategy development, preferably within an agency or consultancy setting.
  • Deep understanding of blockchain technology, NFTs, cryptocurrencies, and decentralized applications (dApps).
  • Knowledge of the web3 ecosystem, including key platforms, protocols, and trends.
  • Strong analytical and problem-solving skills, with the ability to translate complex concepts into actionable strategies.
  • Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
  • Experience working with clients to develop and execute web3 strategies.
  • Ability to think strategically and drive innovation in a rapidly evolving web3 landscape.
  • Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
  • Collaborative mindset and the ability to work effectively with cross-functional teams and external partners.
  • Passion for web3 technologies and their potential to revolutionize industries

Minimum Experience: 

  • 5+ years in a Strategy role, preferably within an agency setting
  • 2+ years of experience in the Web3 industry

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Customer Success Manager, Japan

Our Customer Success team is insatiably curious and adept at problem-solving. We are responsible for our Business across Asia-Pacific countries and are passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. We measure ourselves by things like user adoption, retention, and overall satisfaction.

The Customer Success Manager, Japan will be based in our Tokyo office and manage customers from both the Public and Private sectors in Japan.

Within a year you are successful if… 

  • You’ve directly contributed to increasing the net retention of our customers in our cryptocurrency, BFSIs and government verticals
  • You can confidently answer advanced product usage and technical questions related to data, compliance and regulatory standards, and investigations across our product suite
  • Our customers, big and small, trust and rely on you to help them achieve their goals
  • You’ve have high credibility internally and are a sought-after resource for specific customers and product initiatives
  • The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows

A background like this helps: 

  • You’ve been a Customer Success Manager at a SaaS business catering to Public Sector customers or you’ve worked in the intelligence or investigations space specifically in Japan.
  • You’ve been a Customer Success Manager at a SaaS business catering to Private Sector customers in BFSI or Web3 or you’ve worked in the AML, Financial Crime space specifically in Japan.
  • You speak Japanese as well as being professionally fluent in written and spoken English in order to connect with our customers in APAC and our employees across the US, EU, and beyond
  • You have the emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, what they mean, and how to enable them to solve their problems
  • You have some experience building out customer journeys, usage metrics and expanding product adoption as well as creating account plans, managing stakeholders in government and law enforcement agencies

#LI-RS1

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