💸 CryptoJobsPal

About You

This role will report directly to the Head of Investment Banking/Advisory. Responsibilities include managing calendars, making entertainment and travel arrangements, and preparing expense reports. To be successful in this role, you should be well-organized, have excellent time management skills, and be able to act with good judgment with minimal guidance. The ideal candidate is excited about contributing to the team’s success by providing personalized and timely support to the team as they rapidly scale the business.   

 On a given day at Galaxy, you will:

• Act as the point of contact among executives, employees, clients, and other external partners
• Manage information flow in a timely and accurate manner
• Manage the Head of Investment Banking/Advisory’s calendar and set up meetings
• Make client entertainment arrangements
• Make travel and accommodation arrangements
• Process expense reports
• Take minutes during meetings
• Screen and direct phone calls

You’ve worked hard for:

• Extensive MS Office knowledge
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• High degree of discretion and confidentiality
• 5+ years as an Executive Assistant or similar role
• Client-facing experience

You might have:

• Financial services experience
• Familiarity with a start-up environment

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At Anchorage Digital we are building the world’s most advanced digital asset platform for institutions to participate in crypto.Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village. Anchorage Digital is the premier digital asset platform for the most sophisticated institutions participating in digital assets. As a Member of Client Experience, you are responsible for delivering unparalleled white glove service to our institutional clients throughout the onboarding process and on-going account management activities. In this role you are responsible for ensuring an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner and managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally. You will support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.Please note that while this is a remote-friendly role, you must be located in the Central Time Zone, Mountain Time Zone, or Pacific Time Zone in the United States.

As a Member of Client Experience you will:

• Manage clients through our client onboarding process, ensuring efficient client throughput while providing an excellent onboarding process.
• Ensure full completion of client applications and submission of KYC documentation as part of the onboarding process.
• Liaise between compliance and the client to ensure that any additional requests for information from the compliance team are fulfilled in a timely manner.
• Prepare client onboarding decks for use in screen shares  during video conference calls to facilitate client understanding of the products and services they’re being onboarded for, account maintenance options and client service team. 
• Become an expert in all our product and service offerings, intimately understanding product features, trading operations, and supported cryptocurrency. 
• Serve as the internal advocate for our clients to our product, engineering, compliance, and trading teams.
• Participate in and build complex, multi-product client workflows and strategies to ensure our client expectations are exceeded
• Provide white glove support to our global client base through phone, email, video calls and chat in an articulate and empathetic manner
• Effectively triage and prioritize incoming client requests– seeing each inquiry through to successful resolution.
• Collaborate with brokerage, sales, and legal teams to respond to more complex client requests.
• Support brokerage operations, including but not limited to client statement preparation, funds movement (trade settlement), internal account management.
• Create client presentations, user guides, FAQs
• Participate in evening and weekend on-call rotations

You may be a fit for this role if:

• You have a minimum of 3 years experience managing institutional clients in a financial services setting 
• You have a strong understanding of how institutional clients such as VCs, Sovereign Wealth Funds, PEs etc operate.
• You have a deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to your clients and the goals they have to implement their own strategies.
• Experience with different channels of support including chat, text, telephone, email and video conference. 
• You have "executive presence," i.e. confidence and composure interfacing with financial investors and C-level executives.
• You have deep technical knowledge or are able to quickly gain that knowledge on the following subjects: blockchain, crypto-economics, security engineering.
• You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced. 
• You self-describe as some combination of the following: creative, humble, ambitious, detail-oriented, hardworking, trustworthy, eager to learn, methodical, action-oriented, and tenacious.
• You have experience using Salesforce.
• You are located in the Central Time Zone, Mountain Time Zone, or Pacific Time Zone of the United States.

Although not a requirement, bonus points if:

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. 🙂

Compensation at Anchorage Digital:

• Compensation at Anchorage Digital is market-driven and data-informed. All full-time employees receive a market-leading salary, meaningful equity, and a generous perks and benefits package. 
• Compensation Range: ($94,550 – $117,000) – this salary range may be inclusive of multiple regional locations and job grades. This compensation range will be narrowed during the interview process based on skills, abilities, and experience required. We partner with third party firms annually to verify equity, cash, benefits, and perks benchmarks. For sales and business development roles, the range provided is the On Target Earnings (“OTE”) which is inclusive of base salary + sales commissions/bonuses targets for the position. 
• Benefits: Anchorage Digital is proud to provide market-leading benefits and perks to our employees. We are only 1% of companies who offer 100% health, dental, and vision coverage for you and your dependents. This means no monthly out-of-pocket premiums for you or your family. We offer a wide range of benefits to our employees globally. 
• You can learn more about our culture and perks and benefits .

About Anchorage Digital: Who we areThe Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Hold, LLC a Delaware limited liability company and registered Money Services Business, Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our

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We are looking for an experienced Business Developer, who is familiar with crypto and / or NFT, and /or a P2E gaming sphere, to join our fast-growing team.   Our ideal candidate is an English fluent, skilled and crypto-driven Business Developer with an eye for detail. We specialise in NFT and blockchain gaming, so you should have knowledge of this field. 

Responsibilities   ·      Source relationships and partnerships from within the traditional and non-traditional video game space and pitch blockchain integration or new projects ·      Define, negotiate and close deals for web3 game development, IP, and tools across the gaming industry ·      Manage strategic partnerships with game developers, studios, and IP licensors ·      Operate effectively with partners ranging from large game publishers to small indie developers ·      Advise internal teams (Marketing, Content, Engineering, Incubation, etc.) on the latest business trends within the gaming industry ·      Perform analysis of current and future initiatives to ensure highly-informed, insightful decisions ·      Participate in both virtual and in-person meetups with community members, project teams, and developers. ·      Study and stay up to date with new traditional and blockchain gaming trends   Requirements   ·      5 – 10+ years of experience working in gaming business development, partnership, or equivalent function role ·      Domain expert in gaming trends and tastes across many gaming segments from AAA to indie gaming ·      Strong interest or experience in the blockchain/ web3 space. ·      Able to write clear and concise reports and presentations in English. ·      Excellent professional network and a good reputation within the gaming industry ·      Previous work experience with a high-growth technology company ·      Willingness to travel to and speak at blockchain or gaming conventions and conferences

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We are seeking a Chief Operating Officer  with a proven track record to lead and coordinate the efforts of all our teams, as well as be the reporting and being the execution bridge between all key stakeholders and teams that drive our business, including global operations, marketing, engineering, Meta studios and more to join our executive team (Working with the CEO directly) The COO is a blockchain, crypto and gaming enthusiast, and a -get it done- operations fanatic with previous experience in Management and Crypto-based knowledge (i.e. NFT,  Gaming, ICO experience, Token knowledge etc.)
The COO will oversee the structuring of the company, team coordination with our marketing and developing partners, a seamless flow of information, legal and financial compliance and a healthy culture. Success in this role is about the management of the day in day out tasks, and the flowing with the rhythm of the team and company progressions.
 
Responsibilitiies:
Manage and direct all daily operations and business units (Operations, Marketing, Engineering, BD, HR, etc), while implementing new policies and processes to effectively mitigate key business risks and keep all teams performing at accelerated levels
Set comprehensive OKRs for performance and growth for both teams and individuals
Handle regular reporting to CEO
Employ various initiatives to coach employees, optimize their performance and grow the management team’s capabilities
Spearhead strategies and cross-functional projects that steer the company’s future in a positive direction for regulatory compliance, user-centric growth and operation efficiency
Understand the company's products and users through data, formulate improvement plans, activate or expand user growth channels, and promote user growth and activity
Participate in expansion activities 
 
 
Requirement
Atleast 5 years experience in a similar role 
Experienced & Efficient in management, scaling and operating projects
Knowledgeable of Crypto/Blockchain and ICOs and have a very strong passion for the potential of Blockchain.
Adaptable: Able to work with a fast paced industry and create order in the midst of volatility.
A lover of processes and organization, but also have a practical side.
Attentive to detail and have prioritization skills, where you can execute when you notice things aren’t right.

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Cash App is looking for a Data Science Manager with a deep interest and passion for bitcoin and data to lead our Crypto data science team. The Crypto team’s mission is to empower individuals across the world by providing financial services based on bitcoin and other digital assets.

As the lead of the Crypto Data Science team, we expect you to develop and maintain strategic partnerships with key stakeholders to ensure that our data science initiatives are aligned with the overall business strategy. Your leadership will be crucial in defining the team’s roadmap, optimizing existing processes, and generating strategic research that will inform our product development decisions. To be successful, you will leverage your expertise in data science and your understanding of our Crypto products and market to drive impactful change. You and your team will contribute reusable frameworks and processes back to the foundational Data Science team, elevating the skills and capabilities of the entire organization.

Cash App became the first public company to launch bitcoin purchases in 2018 and since then we’ve added a full ecosystem of bitcoin products you’ll be supporting, from bitcoin buy/sell to novel technologies like the lightning network. Because your team will work with bitcoin data across multiple touchpoints (internal systems, blockchain, lightning network, etc.) a solid understanding of how these technologies function and demonstrated experience/interest working with this data is a big plus.

As a Data Science Manager you will:

• Lead the Crypto data science team within Cash App and manage one Data Scientist with potential for scaling it up
• Partner with senior Crypto leaders from Engineering, Design and Product to set and drive a long-term vision for this team
• Identify opportunities to optimize across multiple metrics and constraints, leveraging in-depth analysis and rigorous experimental design
• Develop your team members ability to partner strategically (not just on execution!) with their workstream partners
• Offer technical mentorship to existing team members, focusing on their long-term growth
• Use data and expertise to build compelling narratives that communicate ideas and opportunities to gain buy in and build alignment, with both internal and external partners

• Work directly with blockchain and lightning network data to track and optimize the performance of our external crypto payments over those networks
• Drive proactive research to identify product opportunities within Cash App’s crypto product ecosystem

Qualifications

To be successful, you should have:

• 8+ years of Data Science experience, with at least 2+ years of experience as a direct Manager of Data Scientists or Data Analysts
• Deep interest and passion for bitcoin and blockchain data
• Enough (and recent) proficiency with Python, SQL and other relevant tools that will allow you to support and mentor the team and encourage their technical growth
• Strong communication and the demonstrated ability to translate insights into impact
• Excellent business acumen and a self starting, growth centric mindset
• Experience in a high-growth tech environment
• Intellectual curiosity and a passion for what Cash App is building

Technologies we use and/or teach:

• Querying and Pipelines: SQL (MySQL, Snowflake, BigQuery), Airflow, Prefect
• Data Manipulation and Analysis: Python (Pandas, NumPy and sklearn) or R
• Dashboarding: Mode, Tableau, Looker

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $245,100 – USD $299,500
Zone B: USD $245,100 – USD $299,500
Zone C: USD $245,100 – USD $299,500
Zone D: USD $245,100 – USD $299,500

To find a location’s zone designation, please refer to this . If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our . 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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Were you on the edge of your seat watching the Coinbase direct listing, following the rise of NFTs, and in the know about EIP-1559? Then we could have the perfect career opportunity for you.

We’re looking for a crypto-journalist to join our team. In this role, you’ll have your finger on the pulse of the industry⁠—breaking stories, interviewing builders, and investigating scams.

The ideal candidate would have strong connections in the crypto industry, a high standard of writing, and be comfortable analyzing and interpreting data.

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At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure.

What you’ll be doing (ie. job duties):

• Build clean software and systems abstractions, and understand that modular, reusable components are key to manageably supporting thousands of pipelines and beyond as we scale.
• Work cross-functionally: with upstream teams to guide and consult them on how to structure their databases to expose good data APIs, and with downstream data scientists and data teams to expose well-designed and well-documented data models and metrics.

What we look for in you (ie. job requirements):

• 8+ years of relevant work experience
• Strong Python or Java backend development skills.
• General experience working with data systems or data pipelines
• Leverage your Python, Airflow, and Looker expertise to scale our Airflow data pipelines to the next 10x level.

Nice to haves:

• Experience with core AWS services and concepts (S3, IAM, autoscaling groups), or devops experience

Job #: GDP06NA

Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $201,450 to $237,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view ,  and  notices by clicking on their corresponding links.  Additionally, Coinbase participates in the  in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site a free compatible screen reader .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined    

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At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The CBAM Client Strategy team is focused on building and maintaining client relationships, primarily with institutions across the globe.  Through our materials, meetings and ongoing client engagements, we help clients understand how our investment strategies and investment technologies can help solve client problems.

The junior client strategist role, based in the Stamford CT office, is an important member of the CBAM Client Strategy team. This role is focused on supporting and enhancing our client experience delivery, as well as helping our outreach programs. The junior client strategist role is split across three areas of activity: collateral maintenance/production, investor relations, and business development.

What you’ll be doing (ie. job duties):

• Maintain marketing inventory for our investment strategies.
• Lead the investor relations function for existing clients, including providing responses to questions, reporting needs collated from within the team, and related inquiries.
• Assist with marketing and communications activities, including client/prospect mailings.
• Maintain and evolve our Salesforce client database.
• Responsible for being proactive with investor outreach after educational or research events, through email and telephone calls.
• Maintain and evolve the firm and fund Due Diligence Questionnaire (DDQ)
• Assist the external sales team with client and prospect preparation and follow-up.

What we look for in you (ie. job requirements):

• 1-3 years of work experience in the financial services industry, ideally in institutional fund marketing.
• Self-starter that is curious, with an ambitious & proactive mindset.
• Enjoys a fast-paced, high-intensity, and quickly changing work environment
• Proficient in MSO Word, Powerpoint, and Excel, attention to detail is critic
• Familiarity with both allocator and buy-side investment management workflows or capability to direct self-learning.
• Strong communication and presentation skills, with the ability to convey complex concepts simply and clearly both internally, and to clients.
• Office attendance expectations: 3-5 days in the Stamford CT office. Our business is fast paced, and we find that we can adjust faster (w/ less stress) in person. 

Nice to haves:

• Ability to code (python)
• CFA, FRM, CIMA, or CAIA certification

Job #: P51265

Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $96,475 to $113,500+ target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view ,  and  notices by clicking on their corresponding links.  Additionally, Coinbase participates in the  in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site a free compatible screen reader .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined    

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At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

As a Lead, CX Incident Response within Customer Experience, you’ll join a high functioning team of passionate support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal. You have a strong passion for the product, user empathy, and can maintain a calm demeanor in high stress situations. People describe you as accountable and organized. 

What you’ll be doing (ie. job duties):

• Leads day to day operations of the CX Incident Response team through identification, mitigation, remediation and resolution of customer facing incidents across all Coinbase products.
• Champions clear communication with internal and external partners in an effective, tactical, and empathetic manner.
• Creates and maintains Major Incident runbooks, standard operating procedures, and workflows, ensuring continuous improvement and learning.
• Serve as an escalation point for the Customer Experience organization in high touch critical issues and platform incidents. You should be able to gauge customer impact and guide decisions with Product Managers, Engineers, Legal, and other related partners with users in mind.
• Represent the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams.
• Maintain an investigative mentality to help address critical customer issues while keeping in mind next-issue avoidance and building operational processes to develop and maintain our program at scale.
• Occasionally travel to onshore and offshore locations to train new analysts and vendor agents.

What we look for in you (ie. job requirements):

• Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.
• Experience with CRM tooling, such as Salesforce.
• JIRA ticketing experience and reporting knowledge
• Comfortable responding to high level internal partners, such as executives and board members
• Demonstrated experience with end-to-end platform incident management.
• Must work in a defined shift, as required by the business.
• Must participate in an on-call rotation.
• Minimum of 2 years of relevant experience in incident management and customer support.
• Exceptional communication skills in order to operate across multiple departments and stakeholders.
• Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
• Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need)
• Must be able to read, write and speak in English
• Curiosity to chase problems to root cause and rollup sleeves to investigate the unknown/unusual. 

Nice to haves:

• Experience at crypto exchanges or in financial services
• Advanced experience in project management, analytics or quality assurance.
• Advanced degree in business, finance, customer experience and/or blockchain.

Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $93,500 to $110,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

ID: b1612-1

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view ,  and  notices by clicking on their corresponding links.  Additionally, Coinbase participates in the  in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site a free compatible screen reader .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined    

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At Coinbase, our mission is to, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Data and insights are the foundation for Coinbase to achieve its mission and execute on its strategy. The Data Science team strives to deliver timely and accurate metrics and insights to help us navigate Coinbase’s roadmap and measure milestones along the way. There are three main ways that we contribute to Coinbase’s long-term goal: 

• Build robust and scalable data semantics and tooling with data engineering techniques and in-depth domain knowledge    
• Serve as thought partners to functional teams and Coinbase executives; deliver actionable insights and analysis to empower decision-making in a timely manner 
• Drive sustainable growth and business impact through advanced statistics, machine learning and quantitative finance methodology

This is an Individual Contributor (IC) role and will partner directly with Data Science, Data Platform and other Engineering functions to define and execute roadmaps, and build systems of intelligence. This will ultimately empower the team while also bringing forward technical innovation to spearhead critical operational and strategic decisions across all aspects of data at Coinbase

What you’ll be doing (ie. job duties):

• Define and implement the long term technology strategy and innovations roadmaps across analytics, data engineering and data platforms
• Responsible for expanding and optimizing Coinbase data and data pipeline architecture, as well as improving data flow and collection for cross-functional teams
• Build and own the data science and analytics toolkits to improve the efficiency and drive toward self-service analytics across Coinbase
• Drive engineering excellence and lead craftsmanship in building, testing, and optimizing ETL/feature/metric pipelines
• Take ownership in data compliance, access control and data governance requirements
• Bridge analytics needs and data engineering requirements through proper data modeling
• Own and manage external data sources and vendors

What we look for in you (ie. job requirements):

• Bachelor’s degree in computer science, engineering, mathematics, or a related technical discipline
• 7+ years of strong experience software development, data engineering, business intelligence, data science, or related field
• 5+ years of experience in data modeling, ETL development, and data warehousing
• Experience in spinning up and managing business intelligence tools such as SuperSet, Looker, etc.
• Effective craftsmanship in building, testing, and optimizing ETL/feature/metric pipelines
• Advance working SQL knowledge, data warehouses, big data and object stores
• Strong knowledge of Python, Shell programming,  Spark (Batch/Streaming), SparkSQL and PySpark
• Experience in data technologies (PostgresDB, Airflow, Kubernetes, Docker, Spark, pySpark, etc.)
• Proven success in communicating with end-users, technical teams, and senior management

Job #: P51410

Pay Transparency Notice:  Depending on your work location, the target annual salary for this position can range from $201,450 to $237,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view ,  and  notices by clicking on their corresponding links.  Additionally, Coinbase participates in the  in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site a free compatible screen reader .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined    

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