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Summary 

OneDegree is seeking a Data Engineer to help us build the future of online insurance. You will be helping to build and maintain our data engineering infrastructure. We love data technology and are looking for people who share our passion. We are committed to investing in people and tools. You must want to work in a fast-moving, agile environment and with cutting-edge technologies at scale. We are seeking people with a good understanding of today’s technologies and data engineering practices who are seeking a position to realize their full potential. We are at a stage in our data engineering where it is ready to be taken to the next level. This is an exciting opportunity for someone who is interested in defining a data platform from the ground up. 

Responsibilities

• Develop a data engineering platform to serve our business. 
• Be a key driver in making us the best data-driven insurance business in Asia. 
• Collaborating with our Marketing, Finance and other Business Teams to provide them the data they need. 
• Collaborating with the Product Team to make our product the best it can be through data. 
• Provide the platform the entire business uses for data reporting and analytics. 
• Work with various data sources such Google Analytics, Relational Databases and NoSQL databases.  
• Automate data processing and data consumption tasks such as CRM programs for marketing. 
• Designing and executing on the technical architecture of our data platform. 
• Ensuring our data systems are scalable, highly available, reliable and cost effective. 
• Implementing Data Engineering best practices to ensure speed and quality of delivery. 
• Writing efficient and reliable code.  
• Review data retention policy and keep maintenance of the data accordingly. 
• Leading development of technical documentation  
• Staying up to date with the latest data technologies and architecture. Researching new technologies which will help to drive our business 

Requirements 

• 3+ years of data engineering experience with 1+ years of data platform architecture experience.  
• Experience with modern data technologies such as data lakes, data pipelines, ETL platforms, data warehouses and data analysis tools. 
• Experience with cloud data platforms such as AWS and GCP. Ideally experienced with AWS RedShift and its associated infrastructure. 
• A deep understanding of today’s data engineering technologies, system architecture and best practices. 
• Strong expertise in data platform design and development 
• Expertise in relational and NoSQL database systems. As well as 3rd party data sources such as Google Analytics. 
• Someone who loves to learn, and is passionate about helping others.  
• Excellent communications skills. 
• Results-oriented, adaptable and comfortable dealing with ambiguity. 
• Ability to work in a fast-paced environment. 
• Self-motivated, good interpersonal skills, good team spirit, and a responsible attitude. 

Other Benefits 

To us, people are our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter. 

Work Life Balance is a must  

• 15 days annual leaves (pro-rata for partial month at first year) 
• 5 days full-pay sick leaves, 3 days menstrual leaves 
• Health check subsidy 
• Ergonomic-design chair and fully-equipped devices for work 

Grow together & keep learning

• Conferences & external subsidy 
• Learning clubs to share technical skill (e.g: Frontend/Backend tech sharing, Product Management…etc) 

Work Hard, Play even Harder 

• Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! 
• Snacks & beverage to refill your energy anytime 

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As part of the senior management team, VP Reinsurance plays an important role in efficiently structuring and deploying capital as well as developing and executing risk management strategies. A successful candidate understands how to utilize reinsurance to achieve our corporate development goals and safeguarding underwriting.  

At the operational level, this position will be responsible for developing reinsurance management framework and maintain all SOP, policies and guidelines relating to reinsurance. She/He will work across functional departments and lead the execution of reinsurance strategies. 

What you will be doing: 

Strategy and Risk Management 

• Work with senior management team to develop overall reinsurance strategy by creating and utilizing various vehicles and capital;  
• Develop and implement the Reinsurance Management Framework, Reinsurance Guidelines and other related protocols such as security management 
• Coordinate with Business Development, Underwriting, and Risk Management to structure reinsurance arrangement; create cross functional synergies to achieve business objectives 
• Create functional strategies and specific objectives for the Reinsurance department 

• Responsibility for all internal and external reinsurance reporting and returns; Annually review current reinsurance programs and program structures and evaluate alternatives, formulates options, and recommend changes (e.g. enhancements in the treaties) 

Operations of reinsurance 

• Responsibility for placing all reinsurance for OneInfinity and OneDegree HK as required 
• Prepare the required renewal information including statistics, risk profiles, top risks, underwriting philosophy and major losses, etc. 
• Develop adequate controls and reports to monitor reinsurance performance 

• Manage reinsurer/broker relationships; lead negotiations with outwards brokers/reinsurers 
• Work with Underwriting department to optimize Reinsurance treaty structure 
• Liaise with claims department to ensure full knowledge of the protection and utilising the RI programme. Review all initial recoveries to any cover; 
• Review the placing slips, cover notes and wordings 

What we are looking for: 

• Strong reinsurance technical knowledge; multiple years of experience in Underwriting and/or Reinsurance with an insurer, reinsurer or reinsurance broker is a plus; experience managing, structuring and purchasing reinsurance programmes preferred 
• Strong Analytical and problem-solving skill; good at data analysis and interpretation 
• Good negotiation and interpersonal skills 
• Excellent communication and presentation skill 
• The ability to manage large workloads and tight deadlines  

What we can offer: 

• A good mix of start-up culture with decent corporate governance 
• Agility and flexibility so long as the KPIs can be satisfactorily delivered 
• Exposure to work in various tech-savvy divisions within the Group 
• Steep learning curve with lots of exciting opportunities especially for those who are starving for growth 
• Be a member of the rising InsurTech star pioneering the industry development 

About US 

Authorised by the Hong Kong Insurance Authority since April 2020, OneDegree has quickly established itself as a leading virtual insurer. With Its tech DNA, OneInfinity by OneDegree combines strong underwriting expertise with sophisticated data analytics and inter-disciplinary technical know-how to offer advanced risk management and insurance solutions to the end-to-end providers of digital asset services. 

We are a team of experienced multi-disciplinary professionals coming from diverse backgrounds, including insurance underwriting, risk management, banking, auditing, and cybersecurity. But we share the passionate in digital assets and new technologies, and we believe in the infinite opportunities that Web3 will bring us. Our mission is to offer innovative insurance and risk transfer solutions to protect against the emerging risks in the digital asset sector and enabling the fast-growing industry to unlock its infinite value and potential. 

To us, people is our greatest asset! We are agile, adaptive, and nimble – and most importantly, we always work as a team to make things happen. With a culture of flexibility and transparency, we believe everyone’s contribution matters. 

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Job Overview

OneSavie Lab是一個結合 Web3與AI科技的頂尖實驗室，致力於為Web3 生態系統以及眾多參與者提供先進的智能風險監控和管理工具，包括中心化和去中心化的多元策略選擇。 OneSavie Lab的核心使命是為投資者、機構和其他虛擬資產領域的利益相關者提供全方位的支持。從代幣風險監控、資產情報分析，到Web3的風控諮詢，我們都能提供專業、精確的服務，在新興領域為客戶護航。 

OneSavieLab 在招募員工時，無論是哪一個職位，我們都不斷尋找能在信任、願意接受反饋、勇與改變和熱衷了解加密貨幣的文化中和我們一起茁壯成長的夥伴。 

Location  

Taipei, Taiwan

Responsibilities 

• 在這個實習中你將與我們的產品負責人、產品設計師與工程師搭檔，不斷優化我們的Web3合規監控產品，為全球的監管單位與機構提供更好的支持。 
• 與其他工程師、設計師、產品經理和高階領導層合作，將我們的產品和技術願景轉變為實際的開發路線，並編寫高品質的程式碼來滿足客戶的需求。

Requirements 

• 你有正面思維並且對未來持樂觀態度。 
• 你永遠不會厭倦學習並想成為 Web3 和AI等尖端技術的專業人士。 
• 你接受直接溝通且既是一個積極溝通者也是一個好的傾聽者。 
• 你樂於接受坦誠的回饋，不輕易放棄並將每一次挫折視為成長的機會。 
• 你不是在找一份無聊的工作，並願意和團隊在有限的時間內創造出高品質的產品。 
• 你是一個當責的人，願意為實現使命承擔 100% 的責任。 
• 你是一個願意跳脫舒適圈的人。 
• 你擁有任何程式設計經驗（在課堂上、在娛樂中、在工作中）。 
• 你喜歡思考人們如何與產品互動並建立用戶喜愛的體驗 
• 自我激勵並致力於個人成長。 

Plus 

• 你已取得或正在攻讀電腦科學、軟體工程、電腦工程、電機工程、數學或相關領域的學士或碩士學位，或有相關的經歷。 
• 我們的系統大多是用 JavaScript(Typescript) 、Python，有任何經驗者優先錄取。 

Interview Process 

• HR Phone interview
• Onsite interview: 1.5-hour meeting with Hiring team 

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OneDegree Tech Blog:   

Responsibilities

• Development of manual and automated software tests, record test results, analyze test failures, and report and raise issues to the team where appropriate.
• Analyze requirement specifications, define acceptance criteria, and ensure traceability between requirements and test coverage.
• Attend key Agile ceremonies, peer reviews on test conditions, test cases, test procedures and test scripts.
• Provide input to team documentation, including test planning, strategies, and bug reports.
• Propose/implement improvements that result in increased efficiency and a reduction of risk.
• Develops knowledge of testing tools, environments and other applicable technology.

Requirements

• Strong analytical and problem-solving skills.
• Drive and enthusiasm about testing and software development.
• Good written and oral communications.

Interview Process

• Phone interview
• Onsite Interview: 1-1.5hours
  • 1 hours meet with hiring managers
  • 0.5 hour meet with HR

Other Benefits 

To us, people are our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter. 

Work Hard, Play even Harder 

• Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! 
• Snacks & beverage to refill your energy anytime 

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Job Overview

We are seeking an experienced Information Security Officer of IXT, the B2B insurance technology arm of OneDegree. You are mainly responsible for the ISMS in Taiwan Office, and will work closely with SRE team. In addition, OneDegree’s affiliate company, Cymetrics, is a team that specializes in website penetration testing. You can interact directly with security engineers to learn firsthand about various IT vulnerabilities and defense methods.

OneDegree has always been at the forefront of information technology in the insurance industry. Here, you will have the opportunity to collaborate and improve your technical skills with cloud engineers and security engineers, including:

• A fully cloud-based infrastructure
• Highly integrated application systems with various cloud-native resources
• Mature resilience monitoring and continuous optimization thinking

IXT by OneDegree, is located throughout Asia. Therefore, you will have the opportunity to discuss relevant topics with information security personnel from major insurance companies and fintech companies domestically and abroad, expanding your horizons.

If you are passionate about the power and possibilities that technology can unlock and are looking to deliver high-impact solutions to transform the industry, come join us!

IXT Landing page:

Our Tech Blog:

Responsibilities

• Conducting risk assessment and exception management on the infra, application, endpoint, IAM, data, user awareness, and third-party.
• Conducting SAST and DAST per internal request.
• Conducting cybersecurity training and drill.
• Conducting cybersecurity Internal Control Self-Assessment (ICSA)
• Manage security alerts triggered by Microsoft Defender Suite.
• Updating the cybersecurity policy and documents to reflect the up-to-date security baseline

Requirements

• Bachelor’s degree,
• 1 to 3+ years of ISMS experience,
• CISSP, CISA, CISM, ISO27001 qualifications is preferred.

Other Benefits 

To us, people are our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter. 

Work Life Balance is a must  

• 15 days annual leaves (pro-rata for partial month at first year) 
• 5 days full-pay sick leaves, 3 days menstrual leaves 
• Health check subsidy 
• Ergonomic-design chair and fully-equipped devices for work 

Grow together & keep learning

• Conferences & external subsidy 
• Learning clubs to share technical skill (e.g: Frontend/Backend tech sharing, Product Management…etc) 

Work Hard, Play even Harder 

• Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! 
• Snacks & beverage to refill your energy anytime 

Listed in: , , , , , , , .

Job Overview

OneSavie Lab是一個結合 Web3與AI科技的頂尖實驗室，致力於為Web3 生態系統以及眾多參與者提供先進的智能風險監控和管理工具，包括中心化和去中心化的多元策略選擇。 OneSavie Lab的核心使命是為投資者、機構和其他虛擬資產領域的利益相關者提供全方位的支持。從代幣風險監控、資產情報分析，到Web3的風控諮詢，我們都能提供專業、精確的服務，在新興領域為客戶護航。 

OneSavieLab 在招募員工時，無論是哪一個職位，我們都不斷尋找能在信任、願意接受反饋、勇與改變和熱衷了解加密貨幣的文化中和我們一起茁壯成長的夥伴。 

Location  

Taipei, Taiwan

Responsibilities 

在這份工作中你將與我們的產品負責人、產品設計師與工程師搭檔，不斷優化我們的Web3合規監控產品，為全球的監管單位與機構提供更好的支持 

• 建置我們後端和前端服務的整個生命週期，從定義路線圖和提出設計到實現最終產品。 
• 增強軟體開發生命週期以實現快速學習，包括產品功能和技術債的構思、技術設計、實施和測試。 
• 使用從設計團隊收到的模型快速實現功能性 UI 元件，並優先考慮可組合性、效能和回應能力。 
• 確保元件高性能且適合行動設備。 
• 維護內部和外部文檔。 
• 與其他團隊成員合作、指導並提供支持。 

團隊目前使用的技術： 

• 前端：Nextjs、React、TypeScript、Ethers.js、Tailwind 
• 後端：NestJS、Nodejs、TypeScript、 python、fastapi、Redis、 Ethers.js、Postgres、Docker、Gitlab CI、Azure、 Kubernetes 

Requirements 

• 對 Web3 加密貨幣/NFT/DeFi 領域擁有豐富知識，對最新的全球趨勢和用例有深入了解。 
• 能夠在快節奏的啟動環境中快速行動，並在必要時調整路線。 
• 更喜歡按照 80/20原則工作，做最有效的事情（不是完美主義者）。 
• 能夠驅動自己採取主動和行動去追求目標和完成任務。 
• 紮實的系統架構設計能力。 
• 紮實的系統問題解決、調試與最佳化能力。 
• 對Typescript、Node.js 或類似的前後端程式語言有深入理解。 
• Microsoft Azure 雲端平台經驗或相關經驗。 
• SQL 和 NoSQL資料庫經驗。 
• 優秀的溝通技巧和協作心態。 
• 對網路安全和最佳實踐有深入了解。 
• Senior位置的應試者至少需要會一種智能合約語言ex. Solidity。 

Plus 

• 熱衷於 DeFi、曾開發 ERC20、獎勵池等智能合約相關經歷，能夠獨立研究並理解一個新項目的合約與其運作機制。 
• 工程或機器學習相關的背景或有相關經驗。 
• 開發或串接過OpenAI API，理解如何優化prompt。 

Interview Process 

• HR Phone interview
• 1st Interview: 2 to 2.5 hours, 1.5 hours meeting with hiring team + 0.5 hours meeting with HR.
• 2nd Interview: 1 hour, meet with Team Lead and COO. 

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 is a new generation of InsurTech that reimagining the industry with design and digital innovation. We are currently offering Pet, Fire, Critical Illness and Home Insurance and expected to provide wider coverage to the general public in the coming year.

Want to join us and make a change? We are looking for a Policy Administration Officer who acts as the gatekeeper of our day-to-day policy administrative activities.

If you are detail-minded and self-motivated, come and join our team! 

What you will be doing:

• Manage the day to day policy administrative activities
• Handle and follow up inquiries from internal and external customer and outsourcing teams regarding policy issuance, subscription payment status, and change of particulars
• Verify data from various daily and monthly reports to ensure data accuracy
• Ensure all tasks are done within the turnaround time and follow the policy administration procedures
• Take minutes for the monthly department meeting
• Assist in ad hoc UATs and assignments
• Build and scale a new team that owns the customer experience and works to exceed their expectations
• Provide support to other teams, including claims, policy admin, account management, and product development

What we are looking for:

• High school certification or above, university degree preferred. Fresh graduates are also welcome!
• Experience in the General Insurance industry is a plus!
• Excellent communication in verbal and written form (Both English and Chinese)
• Excellent typing skills in both English and Traditional Chinese
• Highly self-motivated, organized, and a team player
• Willingness and ability to operate in a team environment
• Ability to streamline processes and prioritize issues, support multiple tasks and be responsive
• Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn – Self-starter and a good team player
• Curious and interested in technology and new products

*Canadidate with less experience will be considered as Policy Administrative Assistant.

We value our employee – let’s check out what we offer 

• 20 days annual leave
• Marriage, parental, birthday leave and new pet leave
• Medical benefit
• Flat organizational structure
• Young and energetic team

About US

OneDegree is part of a new generation of insurers that’s reimagining the industry with technology. We are among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels.

Our mission is to offer simpler, faster and better purchasing and claiming processes leveraging the seamless unity of innovation, technology, and customer-oriented philosophy.

We pride ourselves on providing breakthrough innovations in products and services via our digital platform. We are currently offering Pet, Fire, Critical Illness and Home Insurance and expected to provide wider coverage to the general public in the coming year.

To us, people is our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers and everyone’s contributions matter.

We would like to be the ‘Employer of Choice’

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Job Overview:

在OneDegree的資安團隊工作能提供多樣化的學習機會，特別是在公司覆蓋多個事業體系的情況下。這樣的多元環境和商業模式的推動，將使你有機會接觸不同領域的資安挑戰，包括軟體科技、金融等產業和數位資產等。這個職位需要協助保障公司以及客戶等多項業務的資訊安全，這將是一個令人振奮的學習機會，有助於擴展和加深你的專業技能和知識面。Working in OneDegree’s cybersecurity team offers diverse learning opportunities, especially within a company that encompasses multiple business sectors. This diversity within the environment and the drive of our business models will expose you to various cybersecurity challenges across different domains, such as software technology, financial industries, digital assets, and more. You might be required to assist in safeguarding the information security of multiple business operations within the company, offering an exciting learning prospect to expand and deepen your professional skills and knowledge.

Job Responsibilities:

1. Understanding of MDM operation modes, configuration, and setup.
2. Maintain MDM & SaaS systems.
3. Configure and maintain computers, network facilities, and associated hardware devices.
4. Set up and maintain systems such as Firewall, VPN, DNS, and MDE.
5. Implement basic information security protection and detection measures.
6. Provide technical support to internal users & external clients.
7. Responsible for product quality management including failure rate & abnormal issues analysis and follow-up.
8. Drive communication with the customer to deliver desired solutions in response to customers’ concerns.
9. Create internal & external technical documents including the technical bulletin, troubleshooting guide, and FAQ.
10. Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure a smooth customer service flow.
11. Work with cross-functional teams on ad-hoc projects.
12. Completely execute assigned tasks

工作職責：

1. 理解MDM操作模式、配置和設置。
2. 維護管理MDM和SaaS系統。
3. 配置和維護電腦、網絡設施和相關硬體設備。
4. 設置和維護防火牆、VPN、DNS和MDE等系統。
5. 部屬基本的資訊安全保護和檢測措施。
6. 為內部使用者和外部客戶提供技術支持。
7. 負責產品管理，包括故障和異常問題分析和後續處理。
8. 促進與客戶的溝通，以提供符合客戶關注的期望解決方案。
9. 撰寫內部和外部技術文件，包括技術公告、故障排除指南和常見問題解答。
10. 收集用戶反饋和需求，向內部和外部相關者提供建設性建議，以確保順暢的客戶服務流程。
11. 與跨職能團隊合作處理特別項目。
12. 完成分配的任務。

Requirements

• Having a bachelor’s degree in Network or Information Engineering and 0-2 years of work experience.
• Have impeccable written and reading skills in both English and Mandarin.
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment.
• Proficient in configuring and maintaining computers, network facilities, and associated hardware devices, while also having an understanding of network communication and architecture planning.
• Ability to troubleshoot computer problems and perform basic information security protection.
• Capable of troubleshooting and analyzing network anomalies.
• Knowledge of basic PowerShell and Shell Script.
• Problem-solving skills, good teamwork, and communication abilities.
• Familiarity with Linux, MacOS, and Windows operating systems.
• Understanding of FireWall, VPN, DNS, Windows AD, and EntraID (Azure AD) configuration and maintenance modes.
• Willingness to learn new technologies with a team-oriented technical focus.
• Committed to excellence and continuous self-improvement.
• Basic understanding and knowledge in Rest API.
• Basic programming language such as python, golang , Javascript, CSS, SQL, HTML.

• 擁有網路、資訊工程相關學士學歷，並有0-2年工作經驗。
• 具備良好的英語和中文能力（尤其閱讀和書寫）。
• 具有解決問題的能力，良好的團隊合作和溝通能力。
• 具有出色的組織合作能力，能夠在快節奏、壓力環境下工作。
• 擅長配置和維護電腦、網絡設施和相關硬體設備，並具有對網絡和架構規劃的理解。
• 能夠解決電腦問題並執行基本的資訊安全保護。
• 能夠排除故障和分析網絡異常情況。
• 熟悉基本的 PowerShell 和 Shell 腳本。
• 熟悉 Linux、MacOS 和 Windows 操作系統。
• 了解防火牆、VPN、DNS、Windows AD和EntraID（Azure AD）配置和維護模式。
• 願意與以團隊為導向的技術方向學習新技術。
• 願意自我精進並學習新知。
• 了解基本 Rest API 運作模式知識。
• 具備基本的 Python、Golang、Javascript、CSS、SQL、HTML 等編程語言知識。

Plus:

• Proficiency in configuring and maintaining FireWall, VPN, DNS, Windows AD, and EntraID (Azure AD).
• Knowledge of MDM operation modes, configuration, and setup is a plus.
• Have more than 1 year Customer / Technical Support experience (internship experience are welcomed to apply).

加分項目：

• 精通配置和維護防火牆、VPN、DNS、Windows AD和EntraID（Azure AD）。
• 理解 MDM 操作模式、配置和設置者優先考慮。
• 擁有1年或以上客戶/技術支持經驗（歡迎實習經驗申請者）。

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What you will be doing:

• Develop and implement CRM strategies: Create and execute CRM strategies to enhance customer engagement, retention, and loyalty. Define customer personas, segmentation, build automation, targeting strategies to optimize customer experiences.
• Manage CRM system: Oversee the organization’s CRM platform, including system configuration, data integrity, and user access. Ensure the CRM system is effectively utilized to capture, analyze, and leverage customer data.
• Analyze customer data: Conduct data analysis to gain insights into customer behavior, preferences, and trends. Monitor key performance indicators (KPIs) to assess the effectiveness of CRM initiatives and identify areas for improvement.
• Implement targeted marketing campaigns: Develop and execute targeted marketing campaigns based on customer segmentation and insights. Utilize CRM tools to personalize communication and deliver relevant content through various channels (email, SMS, social media, etc.).
• Collaborate with cross-functional teams: Work closely with marketing, and customer service teams to align CRM strategies with overall business objectives. Collaborate on customer acquisition, retention, and upselling initiatives.
• Optimize customer journeys: Map and optimize customer journeys by identifying touchpoints and opportunities for personalized interactions. Implement automation and trigger-based campaigns to deliver timely and relevant messages to customers.
• Conduct A/B testing and performance analysis: Design and execute A/B tests to optimize CRM campaigns and improve customer response rates. Analyze campaign performance and customer feedback to make data-driven recommendations for continuous improvement.
• Ensure data privacy and compliance: Adhere to data privacy regulations and best practices, such as GDPR or CCPA. Implement and maintain data security measures to protect customer information.
• Provide training and support: Train and support team members on CRM system usage, best practices, and data management. Ensure proper documentation and knowledge sharing.
• Stay updated on CRM trends: Stay informed about industry trends, emerging technologies, and best practices in CRM. Identify opportunities to leverage new tools or features that can enhance CRM effectiveness.

 What we are looking for:

• Bachelor’s degree in marketing, business administration, or a related field. Additional certifications in CRM or marketing automation are a plus.
• 3-5 years experience in CRM management, preferably in a similar industry or role.
• In-depth knowledge of CRM principles, strategies, and best practices.
• Familiarity with CRM platforms (e.g., ActiveCampaign, Salesforce, HubSpot, Microsoft Dynamics) and marketing automation tools.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets and derive actionable insights.
• Excellent project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Proficient in data analysis tools (e.g., Excel, Google Analytics) and CRM reporting functionalities.
• Understanding of customer behavior, segmentation, and targeting techniques.
• Knowledge of digital marketing channels and customer communication strategies.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Detail-oriented with a focus on accuracy and quality.
• Familiarity with data privacy regulations and best practices.
• Experience in driving strategic loyalty program is a bonus.

 We value our employees – let’s check out what we offer

• 5 days work week
• Performance bonus
• 20 days of annual leave
• Birthday, marriage, parental and new pet leave
• Medical Insurance
• Flat organizational structure
• Young and energetic team
• Comprehensive training
• Work from home policy

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OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. Our mission is to set new standards for insurance that puts customers first.

We are among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels. We pride ourselves on providing breakthrough innovations in products and services by our digital platform, we now offer Pet, Fire, Critical Illness and Home Insurance for your furry friends and for your home.

Want to join us and make a change? We are looking for a(n) Assistant Customer Care Managerwho act as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels. This role will be responsible for capturing customer’s expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.

If you are customer-centric and solution-oriented, come and join our team!

What you will be doing:

• Supervising a team of Customer Care Associates to provide professional advice and good customer service to customers, conduct service quality assessments to monitor service standards
• Providing training/coaching to ensure members comply with internal & external regulatory requirements and enhance service and productivity
• Ensuring complex cases are resolved effectively in line with company’s policies and procedures
• Establishing and maintaining complaint handling system to track and maintain all information relating to complaint and make appropriate follow up in according to complaint handling policy
• Reviewing customer complaints/feedback and internal workflows/procedures to identify service gaps, and recommend feasible service and system enhancement to exceed customer expectations
• Assisting Sr. Manager to oversee the operation of the customer service function and formulate improvement plan in the management, planning, organizing of the development of the customer care team
• Developing and maintaining resource forecasts to ensure adequate resources are provided for services to perform to the expectations of the customers and in alignment with the business objectives.

What we are looking for:

• At least 3 years’ solid experience in customer service management including experience in leading an Omni-Channel customer service operation
• Experience in General insurance industry and IIQE paper 1 & 2 licensed
• Experience with the customer service-related technologies and solutions, including CRM, data analytics, management reporting and presentation tools
• Experience in leading service improvement projects, business analysis and process management
• Excellent analytical, organizational and interpersonal skills
• Customer centric, attentive to details and a self-starter
• Ability to manage own work plan and schedule to successfully meet goals with tight deadlines and minimal supervision
• Bachelor’s degree in any discipline

*** No selling or cold / warm calls are required

More about us:

• Fast-growing insurtech startup in Hong Kong
• Young and energetic team
• Flat organization structure
• Opportunities to grow and shine!

We value our employee – let’s check out what we offer

• 20 days annual leave
• Medical benefits

To us, people are our greatest asset and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter.

We would like to be an ‘EMPLOYER OF CHOICE’!

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