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At Anchorage Digital we are building the world’s most advanced digital asset platform for institutions to participate in crypto.Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.We are a remote friendly, global team, but provide the option of working in-office in San Francisco, New York City, Indianapolis, Sioux Falls, Porto, and Singapore.The Global Team Lead, Client Operations will be a manager of managers for 3 of our most business-critical teams: the Client Experience Team, responsible for onboardings to account management, the Operations Team, responsible for all of our back office operations, and the KYC Operations Team, responsible for KYC reviews of new and current clients. This leader must be comfortable switching between strategic conversations and tactical execution on a regular basis.

As Global Team Lead, Client Operations you will:

• Oversee global daily operations, ensuring workflow efficiency and effectiveness across all teams
• Drive excellent day-to-day performance across all support/operational channels, ensuring outstanding SLA and quality levels are being met
• Partner with Team Managers to ensure KPIs are being met securely, compliantly, and efficiently
• Coach, develop, and hire future Team Managers globally; overseeing team building and supporting hiring efforts of their direct reports
• Help lead the rapid response team to troubleshoot and triage issues as they arise and develop plans to mitigate in the future
• Contribute expertise on all of our offerings; this includes intimately understanding product features, lending/trading operations, and supported cryptocurrency
• Serve as the internal advocate for our clients to our product, engineering, compliance, trading, and lending teams.
• Help build complex, multi-product client workflows and strategies to ensure our client expectations are not only met, but exceeded
• Adhere to and promote the firm's policies and regulatory guidelines while maintaining operational excellence
• Ensure white glove support for our global client base through all communication channels, I.E. phone, email, chat, and video calls 
• Build and maintain relationships with internal partner leaders across Sales, Compliance, Legal, Product, and beyond to drive strategic and measurable results

You may be a fit for this role if you have:

• A minimum of 4 years experience leading a team that services institutional clients in a financial services startup setting 
• Experience thoughtfully scaling a global team from 30 – 100 people
• A strong understanding of how institutional clients (VCs, Sovereign Wealth Funds, PEs, etc.) operate
• Expertise on traditional financial services products and strategies in order to provide thought leadership and strategic support to your peers and direct reports
• Experience with different channels of support including chat, text, telephone, email, video conference, and beyond
• Confidence and composure interfacing with financial investors, C-level executives, and regulators/auditors
• A keen ability to adapt and learn quickly as business strategies evolve and new products are introduced
• Experience executing for large initiatives and workstreams, and are always looking for process improvements along the way
• The ability to make quick yet thoughtful decisions while minimizing risk to the firm
• A compliance-first approach as part of your operational excellence philosophy, and will champion compliance throughout the firm
• Salesforce experience is a plus

Although not a requirement, bonus points if:

• You have deep technical knowledge on the following subjects: blockchain, crypto-economics, security engineering
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. 🙂

About Anchorage Digital: Who we areThe Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As  a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our

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Amber Group is a leader in digital asset trading, products and infrastructure. We work with companies ranging from token issuers, banks and fintech firms, to sports teams, game developers, brands and creators. Operating at the center of markets, we act as liquidity providers, miners and validators on all major exchanges, applications, and networks. Across all products and categories, we have turned over >$1T in volumes since inception. Our mission is to make our digital future a reality and shape it to be fair, inclusive, and kind.Our people are both dreamers and doers – a self-driven, entrepreneurial community who are believers in the power of decentralized networks. We collaborate across teams and regions, promoting a culture that is open, transparent, respectful and inclusive.Our businesses1. Institutional financial services, helping 1,000+ asset managers, hedge funds, corporates, and family offices invest in digital assets via API and our OTC desk.2. Consumer financial services with millions of customers investing in digital assets via our award-winning mobile app and web platforms.3. The emerging digital creator economy including gaming tokens, digital art, sports collectibles, and social tokens.At Amber Group, you will have the opportunity to work with innovative and entrepreneurial people, solve meaningful problems, accept challenges, and become experts in frontier fields. We strive to take care of our people, providing competitive incentives, benefits and rewards. 

Job Responsibilities:

• Conduct research and statistical analysis to develop and continuously improve our mid-frequency trading strategies
• Assist in refining our internal database, risk management system, and backtest platform
• Work closely with portfolio managers on other trading related quantitative projects

Job Requirements:

• BS/MS degree in Mathematics, Statistics, Physics, Computer Science, or other related fields
• Strong knowledge of factor model investing and portfolio construction
• Strong analytical skills, experience in analyzing large datasets is a plus
• Solid programming skills in Python, familiar with Python libraries including Pandas, Numpy, Scipy. Experience in C++ is a plus
• Experience in mid to high-frequency CTA, statistical arbitrage, and option trading is a plus
• Immediate available is highly preferred

Amber Group opens its doors to the curious problem solver empowered to make an impact in shaping tomorrow. As a hyper-growth company since day 1, we continually invite talent to join our diverse, nimble and digitally-native teams. If this sounds like you, apply now, or get in touch with us today at .

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MoonPay is a global team imagining and building the products and culture of tomorrow.

We’re driven by our deep belief that blockchain technology will become the status quo, so we commit all our talent to creating the best web3 experiences for everyone, everywhere.

We rely on our open and inclusive culture to foster speed, innovation and responsibility. Our diverse team is an ongoing inspiration for easy, effective and accessible products.

Join our mission to onboard the world into web3 and empower millions to own, create and share value freely.

We are seeking a Director of Fraud and Risk Management to help drive our business through the next stage of growth. This is a critical, strategic role within the company, and will report directly to the COO. 

This person must have the ability to strategically build, guide, and strengthen the risk detection and management function. We’re also looking for someone who is able to process complex information and improves our risk management and detection technology stack.

The Role: 

• Lead the organization’s risk management program by developing, implementing, and monitoring policies, procedures, and controls to ensure compliance with card scheme rules, industry best practices, and internal policies and procedures. 
• Develop and implement fraud/risk rules and strategies to improve fraud detection accuracy with maximum automation
• Ongoing identification and mitigation of risks related to the organization’s technology, financial operations, and compliance obligations.
• Monitor regulatory changes and industry trends, and ensure that the organization’s risk management program is in line.
• Work with the data team to develop models, evaluate and improve performance by identifying data gaps or new variables
• Collaborate closely with and provide Data & Engineering with business requirements that would improve risk tools and detection of emerging fraud trends
• Establish and maintain relationships with external fraud and risk management vendors, including card acquirers, banks and card networks
• Analyze large data sets and perform ad-hoc analysis to identify fraud trends, take action to stop fraud activity, enhance fraud rules, and improve automation
• Your role directly impacts MoonPay’s strategic goals in ensuring risk mitigation through identification, investigation, and escalation of chargebacks, disputes, and card fraud globally, and knowing how and when to stop criminal activity whilst keeping our customers safe.

Qualifications: 

• Bachelor degree or equivalent work experience in Finance, Math, Statistics or related fields
• Background of machine learning and AI encouraged
• 5+ years risk fraud mitigation experience in payments and/or lending with traditional and alternative payment methods
• Deep subject matter expertise in card payments, scheme fraud rules and regulations including the chargeback and TC40 fraud handling process
• Strong customer and product centric mindset, which they are able to combine with operations in a high risk subject matter and deliver data-driven solutions with the team
• Has an ability to apply research and methods to enhance their understanding of the domain and support the existing team of subject matter experts
• Possesses a risk approach that is proportionate and judgment-based.
• Highly strategic thinker with exceptional analytical ability, superb judgment, and strong operational mindset.
• Has both a risk and commercial mindset on how to both prevent fraud and attract customers through fraud prevention communication & initiatives.
• History of managing large cross functional teams.

If you’re interested in this role, please submit your CV and cover letter answering the following questions:

• Tell us about your experience managing global operational teams, specifically related to Disputes, Cards operations, or Collection space. What’s the team size and your overall responsibilities?
• What do you think of MoonPay’s main challenges in this domain?

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The TeamMoonPay is looking for a stellar PM to join our Web 3 group. The ideal candidate will have a strong track record of building consumer-facing crypto wallets and/or Web3 authentication products

Web 3 is a new product vertical at MoonPay that was created in mid 2021. This group moves quickly on highly strategic initiatives to pioneer and realise key bets we’ve made in this rapidly growing market. The Web 3 group includes: NFT issuance and management (HyperMint), authentication and wallets, developer tooling and self service onboarding.

In this role, you will be responsible for strategy, development and execution of everything related to authentication and wallets. As a key member of the product team, you will work closely with engineering, design, and other cross-functional teams to deliver best-in-class experiences for our users.

What You’ll Do

• Work with product leadership to define strategy and build a cohesive roadmap for MoonPay’s authentication and wallets offerings.
• Conduct user research, market validation, competitor landscape analysis to validate and build on some of our fundamental product assumptions.
• Run a cross functional product team of superstar engineers and product designers.
• Participate in the sales cycle for the most vital strategic accounts at MoonPay including top marketplaces, enterprises and game studios, using our clients as design partners.
• Supervise the day-to-day execution of our roadmap with our engineering team: manage sprint cycles, quality assurance and end-to-end delivery.
• Regularly engage with business development, marketing, partnerships and strategy teams to build the best Web 3 infrastructure product on the planet.
• Participate in and shape an excellent product culture.

Who are we looking for?

• You have excellent communications skills and emotional intelligence: you’ve negotiated and interfaced with senior stakeholders, brutal clients and pushy sales people.
• You’ve worked in a product role for at least 5 years (or equivalent experience, some people learn faster).
• You’ve got at least two years of crypto under your belt, specifically working with wallets and authentication.
• You have a solid working knowledge of the Web3Provider interface, MPC and private key management.
• You’re a ruthless prioritiser and can make balanced decisions considering deep technical requirements and commercial benefits.
• You have an engineering background or can understand and thrive in the management of highly technical products.
• You propagate high standards upon others within your organisation.
• You’ve taken products from zero to one.
• You’ve worked on products that have impacted millions of people.

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Metatheory Inc. is a technology-driven entertainment company. With a focus on blockchain, we build games, interactive multi-platform stories, and virtual world experiences imagined across innovative story franchise IPs. We are a remote-first dynamic team of builders, developers, and entrepreneurs that include key founding members from Twitch, as well as Emmy and Peabody Award winning producers and storytellers.Our flagship IP is DuskBreakers, an eccentric, interactive sci-fi saga set in a post-apocalyptic world where a mysterious alien ship (The Dusk) becomes a beacon of hope for humanity. The franchise spans games, video, NFTs, and other media formats.We’re looking for an experienced marketer who is interested in gaming and blockchain to lead the Marketing team at Metatheory. This is a director level role reporting to the CEO. This person will work closely with the management team to understand their business goals and priorities, partner with these leaders to design and implement creative marketing strategies in support of those goals, and collaborate with the broader team to oversee the execution of these strategies and campaigns. This is an ideal role for gaming/crypto-native professionals with a background in integrated marketing, a strong command of how to leverage paid, owned and earned media in support of growth, and a history of success conceiving of and managing headline-making marketing campaigns.

Responsibilities

• Develop creative concepts, campaigns, and strategies for Marketing and Game / Product launches of all sizes
• Manage all social media platforms including Twitter, Facebook, Instagram, LinkedIn, Discord, Telegram
• Collaborate with the management team to review marketing data and strategize how to adjust our creative and messaging to achieve the best results
• Serve as primary marketing liaison to internal business leads to understand growth objectives and business strategy
• Create reports and presentations to communicate marketing strategies, tactics, and performance metrics
• Hire and develop the marketing team
• Collaborate with the design / creative teams to ensure marketing and advertising campaigns are compelling, aligned with our brand and art styles, and driving our KPIs
• Oversee design, development, and measurement of marketing and creative for PC/MAC and mobile platforms including: NFT collections, games (including trailers and App Store videos), social and viral content across multiple platforms, and more!

Requirements

• 8+ years experience with integrated marketing campaigns to support growth
• Experience building the Marketing function and managing cross-functional teams
• Prior working experience in the gaming industry, including leading global game launches
• Knowledgeable (or at least strong interest) in blockchain technology, NFTs, and cryptocurrencies
• Hands-on experience implementing customer acquisition strategies through both organic and performance media
• Experience managing company social media platforms 
• Demonstrated success running SEO / growth campaigns within timeline and budget
• Fluency and comfort with data analysis and basic modeling to monitor and measure impact, and continuously refine the marketing strategy
• Experience developing and managing budgets (for team, marketing initiatives, ad spend, etc.)
• Strong interpersonal and communication skills working with executives to external stakeholders
• Proven ability to work in high-growth environments
• Adept at communicating with peers and executives
• Experience in and tolerance for high-growth environments
• Superior writing, verbal and presentation skills
• Strong personal and team leadership traits
• Inclusive, affable mindset with high EQ

Candidates should be comfortable working in a remote, fast-paced, fluid, and ever-changing startup environment with a globally distributed team. We are currently remote first and will always embrace work from home culture, although we may have some more offices in the future. Candidates should be excited about the future potential of blockchain, but no prior experience is required.Metatheory is committed to fair and equitable compensation for all of our employees. The salary range for this role is $120,000 to $200,000 annually plus equity. Actual compensation packages are based on a variety of factors such as job-related knowledge, skills, experience, and specific work location.We were founded to challenge the ways that we all relate to games and storytelling, and in doing so change how we relate to each other. As an equal opportunity employer, we aim to create a culture of safety and belonging from how we hire to how we build communities.Even if you do not meet all of the qualifications listed above, but feel you could add a valuable perspective to our organization, we’d still love to hear from you!

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We are seeking a VP of Risk Management help drive our business through the next stage of growth. This is a critical, strategic role within the company, and will report directly to the President and Board. This person must have the ability to strategically build, guide, and strengthen the Risk and Compliance function. We’re also looking for someone who is able to challenge effectively, and demonstrates a holistic, global, and strategic way of thinking. 

The Role: 

• Lead the organization’s risk management program by developing, implementing, and monitoring policies, procedures, and controls to ensure compliance with applicable regulations, industry best practices, and internal policies and procedures. 
• Ongoing identification and mitigation of risks related to the organization’s technology, financial operations, and compliance obligations.
• Monitor regulatory changes and industry trends, and ensure that the organization’s risk management program is in line.
• Establish and maintain relationships with external stakeholders, including regulatory bodies and other third parties. 

Qualifications: 

• Deep subject matter expertise in all areas of Risk: Prudential, Credit, Operational, Compliance, Financial Crime, and Regulatory.
• Demonstrate a commercial and business-oriented mindset.
• Possesses a risk approach that is proportionate and judgement-based.
• Experience managing large Risk and Compliance teams of 30+.
• Highly strategic thinker with exceptional analytical ability, superb judgment, and strong operational mindset.

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The Localization Translator is responsible for the translation and proofreading of a wide variety of games-related material, such as website content, templates, packaging, press releases, and all other marketing materials in the language of expertise. The tasks of the Localization Translator include but are not limited to: Translating and editing grammar, punctuation, spelling, style, and language-specific slang in the language of expertise.

The following languages are included in our translation services: English, Arabic, Simple Chinese, Traditional Chinese, Indonesian, Vietnamese, French, Filipino (Tagalog), Portuguese, Turkish, Russian, Ukrainian, Japanese, Polish, Korean, Hindi, Spanish, German, Urdu (Pakistan), Malay, Nepali, Bengali, Italian, Dutch, Burmese

Company Summary

AZA Finance is an established provider of currency trading and cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology in our flagship products, AZA can significantly lower the cost and increase the speed of business payments to, from and across frontier markets.

Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers.

Our partners utilise our hybrid financial infrastructure and deep local knowledge to manage liquidity and send payments to dozens of bank networks, mobile money operators and payments aggregators across Africa. Licensed by the UK’s FCA and the Bank of Spain, AZA is a market-maker in every major African currency. AZA was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala and Dakar.

Job Summary

As the Sales Administrator, your responsibility will be assisting the Sales Organization in the day-to-day dealings with existing client accounts. You will deepen and strengthen the client experience by providing excellent ongoing day to day service, assisting with the transaction journey, helping simplify documentation requirements, answering client questions and providing post-transaction support, when required. The role of a Sales Administrator is a critical element in the transaction journey helping to navigate AZA Finance’s internal teams and processes, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in transaction processing and to instill a customer-centric culture at AZA Finance. This is an exciting opportunity to help take Africa’s leading digital FX company to the next level. This role is open to candidates in Accra (Ghana).

Responsibilities

• Lead with customer-centric approach by setting high standards for client support and customer happiness.
• Act as an effective liaison between AZA Finance and the clients in the Transaction Journey, facilitating any queries relating to transactions.
• Support the Sales & Account Management team by collaborating with internal stakeholders (Compliance, Legal, Payments, Product and Treasury).
• Support and improve the customer transaction journey by providing feedback.
• Maintain high standards and timely responses to clients by acting within defined SLAs.
• React quickly to client queries to ensure there is a smooth client transaction process and identify any questions / problems.
• Proactively anticipate client requirements and requests ahead of time.
• Maintain clear and up-to-date records of client transactions within all systems.
• Adhere to the SOPs and compliance standards set internally.
• Help identify and fix inefficiencies in current workflows and processes.
• Display a high level of emotional intelligence and step into a leadership role when required.

Activities

• Develop and achieve quarterly, monthly, and weekly plans with specific, measurable goals.
• Collaborate with Account Management to complete transaction requests on time.
• Kick off the transaction process with clients, clearly explaining the process and documentation requirements.
• Assist clients, when necessary, with inputting of transactions on the front-end website.
• Complete initial checks of documents submitted to ensure they meet the basic requirements set out by AZA Finance’s Compliance team.
• Collaborate with the Compliance team to complete transactions by collecting required documents from clients and ensure transaction approval is completed in a timely manner
• Collaborate with the Payments team to check the receipt of funds and coordinate payout on behalf of the clients.
• Ensure full completion of trades by sharing PoPs (Proof of Payments) with the client.
• Coordinate with Product & Customer Service teams to overcome technical issues blocking clients from creating or completing transactions.
• Post-transaction support (non-receipt of funds, tracer requests, following up on incomplete payments).
• Ensuring timely completion of trades within defined SLAs.

• Ambitious and passionate professional with a minimum of 3 years’ experience in a relevant role.
• Strong attention to detail.
• Fast learner who can pick up new systems and processes quickly.
• Ability to understand and help promote customer-centric vision at AZA.
• Persistent and goal-oriented with a mindset to get the job done.
• Excellent interpersonal, communications (written and oral), listening skills.
• Experience in Advanced MS Office, Google Suite Tools and CRM software
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organizational skills and structure ensuring nothing falls through the cracks
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• Based in Ghana

• A competitive salary and benefits package.
• Global / regional network / exposure in FinTech / Blockchain industry.
• One of the hottest, fastest scaling start-ups in Africa.
• Casual work environment.
• Great work-life balance.
• We value autonomy.
• Opportunity for growth for all employees.
• Opportunity to work hard and play hard.

AZA is an equal opportunity employer and will consider every qualified applicant for employment. AZA does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability

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Join the leading Crypto Brand in the Philippines!Who we areWe are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

What you'll do

• Assist in the coordination of all public affairs activities in the Philippines, including engagement with a broad range of public officials, policymakers, academics, partners, industry associations, and other stakeholders
• Assist in monitoring policies, administrative and/or legislative developments, evaluate the potential impact of legislative, administrative, and other proposals that may affect the Company, and recommend solutions and collaborate with internal stakeholders
• Provide other administrative support to Public Affairs

What we expect from you

• A student or graduate of any social science program (i.e., Political Science, International Relations, Legal Management)
• Has technical knowledge on writing position and research papers
• Has proven experience in coordinating with relevant stakeholders and has experience in project management
• Proficient in using Microsoft Office apps
• Can do tasks with minimal supervision

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Company Summary

AZA Finance is an established provider of currency trading and cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology in our flagship products, AZA can significantly lower the cost and increase the speed of business payments to, from and across frontier markets.

Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers.

Our partners utilise our hybrid financial infrastructure and deep local knowledge to manage liquidity and send payments to dozens of bank networks, mobile money operators and payments aggregators across Africa. Licensed by the UK’s FCA and the Bank of Spain, AZA is a market-maker in every major African currency. AZA was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala and Dakar.

Job Summary

As the Sales Administrator, your responsibility will be assisting the Sales Organization in the day-to-day dealings with existing client accounts. You will deepen and strengthen the client experience by providing excellent ongoing day to day service, assisting with the transaction journey, helping simplify documentation requirements, answering client questions and providing post-transaction support, when required. The role of a Sales Administrator is a critical element in the transaction journey helping to navigate AZA Finance’s internal teams and processes, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in transaction processing and to instill a customer-centric culture at AZA Finance. This is an exciting opportunity to help take Africa’s leading digital FX company to the next level. This role is open to candidates in Dakar (Senegal).

Responsibilities

• Lead with customer-centric approach by setting high standards for client support and customer happiness.
• Act as an effective liaison between AZA Finance and the clients in the Transaction Journey, facilitating any queries relating to transactions.
• Support the Sales & Account Management team by collaborating with internal stakeholders (Compliance, Legal, Payments, Product and Treasury).
• Support and improve the customer transaction journey by providing feedback.
• Maintain high standards and timely responses to clients by acting within defined SLAs.
• React quickly to client queries to ensure there is a smooth client transaction process and identify any questions / problems.
• Proactively anticipate client requirements and requests ahead of time.
• Maintain clear and up-to-date records of client transactions within all systems.
• Adhere to the SOPs and compliance standards set internally.
• Help identify and fix inefficiencies in current workflows and processes.
• Display a high level of emotional intelligence and step into a leadership role when required.

Activities

• Develop and achieve quarterly, monthly, and weekly plans with specific, measurable goals.
• Collaborate with Account Management to complete transaction requests on time.
• Kick off the transaction process with clients, clearly explaining the process and documentation requirements.
• Assist clients, when necessary, with inputting of transactions on the front-end website.
• Complete initial checks of documents submitted to ensure they meet the basic requirements set out by AZA Finance’s Compliance team.
• Collaborate with the Compliance team to complete transactions by collecting required documents from clients and ensure transaction approval is completed in a timely manner
• Collaborate with the Payments team to check the receipt of funds and coordinate payout on behalf of the clients.
• Ensure full completion of trades by sharing PoPs (Proof of Payments) with the client.
• Coordinate with Product & Customer Service teams to overcome technical issues blocking clients from creating or completing transactions.
• Post-transaction support (non-receipt of funds, tracer requests, following up on incomplete payments).
• Ensuring timely completion of trades within defined SLAs.

• Ambitious and passionate professional with a minimum of 3 years’ experience in a relevant role.
• Strong attention to detail.
• Fast learner who can pick up new systems and processes quickly.
• Ability to understand and help promote customer-centric vision at AZA.
• Persistent and goal-oriented with a mindset to get the job done.
• Excellent interpersonal, communications (written and oral), listening skills.
• Experience in Advanced MS Office, Google Suite Tools and CRM software
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organizational skills and structure ensuring nothing falls through the cracks
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• Based in Senegal

• A competitive salary and benefits package.
• Global / regional network / exposure in FinTech / Blockchain industry.
• One of the hottest, fastest scaling start-ups in Africa.
• Casual work environment.
• Great work-life balance.
• We value autonomy.
• Opportunity for growth for all employees.
• Opportunity to work hard and play hard.

AZA is an equal opportunity employer and will consider every qualified applicant for employment. AZA does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability

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