💸 CryptoJobsPal

Solutions Architect (Partnerships)

About Safe and the team

Safe is the account abstraction leader on Ethereum and the EVM with the most secure smart account infrastructure and platform. Our mission is to accelerate the transition to smart accounts. By building robust and accessible tools, we aim to fix some of web3’s biggest challenges. For more information about Safe, check out . 

You’ll be joining a growing team that currently includes 50+ people overall. This role is based in Zug, Berlin or Lisbon(🇨🇭🇩🇪 🇵🇹). Most of our team is based in Germany, but we have a growing team in Switzerland 🇨🇭 and awesome teammates in Spain 🇪🇸, Portugal 🇵🇹, UK 🇬🇧, and other countries.

💻 About the role:

As the Solutions Architect for Partnerships, you will be one of the first technical touchpoints for strategic projects considering building on Safe, help build strategic Partnerships and will take responsibility for training external developers on how to use Safe in their teams or with their clients. This position will work closely with the Safe{CORE} Developer Experience (DX) team sharing insights and trends to improve developer comfort.

🗃️ What you will be doing: 

• Create an understanding of available technical resources and create palatable boilerplates for external technical teams.

• Take part in first external conversations with external parties led by the Partnership team.

• Become familiar with the Safe{CORE} ecosystem and the projects building on it.

• Collaborate with the Safe{CORE} DX team to share trends, insights, and feedback.

• Co-creation of educational series (e.g. webinars for partners) to update on changes to Safe{Core} and new usage.

• Build out a triaging system for questions and processes (beyond which point DX comes into play).

• Proactively look for valuable paths to increase developer comfort to work on Safe together with DX team.

🎒 What you will bring: 

• Prior experience as an engineer or a support engineer

• Experience in creating educational material / leading educational workshops

• Experience in working with institutional clients

• Experience understanding/writing smart contracts with Solidity

• Familiar with account abstraction and related ERCs and EIPs

• Experience building dApps

• Passionate about Safe and the broader web3 space

• Excellent spoken and written English

🎁 What we can offer you:

• Hardware and home working budget

• Personal education and conference budgets 

• Friday afternoons on research or on a side project in our ecosystem

• Annual company retreats

• Flexible working schedules and hybrid work policies

• Office space in Zug and Berlin

Please apply with your English resume.

Variety is the spice of life and a celebrated component of our culture. At Safe, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

Listed in: , , , , , , , , .

About Safe and the team

Safe is the most trusted decentralized custody protocol with Safe{Wallet}, the flagship wallet for the ecosystem on Ethereum and the EVM. Our team is on a mission to unlock digital ownership for the world. By building robust and accessible tools, we aim to fix some of web3’s biggest challenges. For more information about Safe, check out. 

You’ll be joining a growing team that currently includes 50+ people. Most of our team is based in Berlin, Germany, but we also have awesome teammates in Switzerland, Spain, Portugal, UK, and other great countries.

👨‍💻 About the Role

As a Typescript SDK Developer for the Safe{Core} team, you will help us design and evolve our set of Typescript developer tools. Specifically, you will work on creating tools that enable other developers to build on top of Safe{Core}. This includes improving the current existing kits and creating new ones from scratch. The goal is to create production-ready kits enabling account abstraction features to be easily used when developers create applications that interact with the Safe Protocol

Our Tech Stack: Javascript, Typescript, Node, Jest

Check our: 

• Safe Core SDK:

• Safe Apps SDK:

🗂 What you will be doing:

• Create new SDK kits to enable easier interaction when using account abstraction features and Safe.

• Create integrations to interact with third party providers.

• Iterate on existing kits, adding new providers and improvements

• Evaluate and ideate value capture opportunities on integrations level

• Support external developers on SDK usage (e.g. StackExchange)

• Document the Safe{Core} SDK integrations

• Collaborate with Safe{Wallet} product, engineering and design teams on third party integrations to improve UX

🎒 What you will bring:

• Experience with Typescript and Node.js development environments (package managers, linters, code cov, testing, etc.)

• Experience analyzing third party libraries being able to create a report with pros and cons

• Experience debugging and testing reported issues

• Experience maintaining a project that is used by several other projects

• You have worked on projects that have been used in production

• Testing knowledge (coverage, automation, integration)

➕ Nice to have 

• Experience with React 

• Experience with Web3 tools (Web3js, Ethers.js, Hardhat)

• Experience with Tenderly (Blockchain transactions simulation)

• Experience with Cypress (E2E testing)

🎉 What we can offer you

• Personal education and conference budgets 

• Friday afternoons on research or on a side project in our ecosystem

• Flexible workplace when it comes to your work schedule

• Token allocation for all employees

• Annual company retreats

• Office space in Berlin – (a co-working space for blockchain projects)

But most important – grow with us! We’re growing rapidly, the industry is expanding fast, and we have a lot to do. If you’re someone who loves taking initiative and getting things done, there’s a lot of opportunities for you at Safe. We’re enthusiastic about our shared mission and enjoy spending time together!

Please apply with your (English) resume.

At Safe, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

Listed in: , , , , , , , , , , , , , .

🏄 About Safe:

Safe is the most trusted decentralized custody protocol and the flagship wallet for the ecosystem on Ethereum and the EVM. Our team is on a mission to unlock digital ownership for the world. By building robust and accessible tools, we aim to fix some of web3’s biggest challenges. For more information about Safe, check out . 

You’ll be joining a growing team that currently includes 50+ people overall. This role is based in Berlin (🇩🇪). Most of our team is based in Berlin but we also have awesome teammates in Switzerland 🇨🇭, Spain 🇪🇸, Portugal 🇵🇹, UK 🇬🇧, and other countries.

💻 About the role:

As a Wallet Tech Lead, you will be responsible for scaling and leading our wallet tech team and actively driving technical thought leadership for all things Safe{Wallet}. Many high-value safes are managed via Safe{Wallet}, giving you the opportunity to work on a project that is actually used by teams and individuals managing digital assets that have real value. As tech lead for Safe{Wallet}, you will significantly influence the future of the entire Safe project. 

🗃️ What you will be doing: 

• Ensure technical quality, scalability, and security of Safe{Wallet}

• Closely collaborate with stakeholders and leads across product, engineering, design and QA on Safe{Wallet} strategy and roadmap processes

  • Provide in-depth feedback on strategy, roadmap and other product topics.

  • Add own ideas wherever suitable.

  • Provide feedback on the “What?”, Own/Drive the “How?”

• Own roadmap and product development process and coordinate with product team on new epics

• Lead and direct the wallet engineering team through technical challenges and performance goals

• Propose improvements to existing processes

• Drive system architectural decisions

• Coordinate with Safe{Core} and external partners on technical decisions

• People management of mobile, web and backend leads

🎒 What you will bring: 

• Strong technical background in software engineering with progression to a strategic level (8+ years experience in various programming languages)

• Experience architecting scalable systems

  • Can transition systems through the different life cycles (simple low throughput service to complex highly scalable system)

• Experience leading an engineering team within a startup or bigger organization

  • inc. mentoring responsibilities, interviewing for team growth and OKR outlining

• Ability to build systems on scale using AWS/infrastructure/devops

• Experience leading a software product development process

• Leadership experience in CI/CD across multiple teams

➕ Nice to have:

• Familiarity with Solidity, EVM, EIPs, blockchain projects and smart contract concepts

🤖 Our tech stack: 

• Smart contracts: Written in Solidity

• Backend services: Written in TypeScript and Python, hosted at AWS, orchestrated via Kubernetes

• Web app: Modern web tech stack with React.js and Next.js

• Mobile apps: Currently Kotlin and Swift, potentially ReactNative or similar in the future

• Extensive test suites: E2E via Cypress, Postman, Unit tests in TypeScript/Jest

🎁 What we can offer you:

• Hardware and home working budget

• Personal education and conference budgets

• 30 annual vacation days (on top of National holidays)

• Friday afternoons on research or on a side project in our ecosystem

• Flexible working schedules and hybrid work policies

• Office space in Berlin ( – a co-working space for blockchain projects)

Please apply with your English resume.

Variety is the spice of life and a celebrated component of our culture. At Safe, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

Listed in: , , , , , , , , , , , , , , , , , , , , , , .

Coinhako is a market-leading platform for access to digital assets like Bitcoin from Singapore.

Founded in 2014, Coinhako has established a reputation as being one of the most secure and trusted digital asset wallet service providers and trading platforms in the APAC market. Our team is deeply passionate about building the crypto economy in the APAC region. Through the launch of our innovative suite of products and services, Coinhako aims to empower individuals and businesses by allowing them to take ownership and control of how they build and manage their assets in the new digital finance world.

In line with our expansion, we are looking for motivated individuals who are passionate about the crypto space.

You will join our team as Backend Engineering Intern in Platform.

What you’ll be doing:

• Enhance Engineering Productivity – Optimise build and runtime performance of our services and application
• Building and Enhancing Core Application Infrastructures
• Collaborate closely across disciplines to understand the gaps in productivity
• Participate in all phases of the development life cycle such as developing, code review, testing, and debugging

What we’re looking for:

• Experience in one or more of the following languages: Go, Python and/or Ruby on Rails
• Experience in CI/CD pipeline, build system and scripting
• Experience in Docker
• You are passionate about driving improvements in engineering workflows and practices
• You are self-driven, have a strong sense of ownership, and are able to work and learn independently with minimum supervision

What’s in it for you:

• Friendly and fun start-up work culture
• Convenient work location located in the heart of CBD area
• Vibrant office with a well-stocked pantry
• Animal-friendly environment, with a fluff ball in the office

Find out more about Coinhako @ and don’t forget to visit our Careers Page @ !

#LI-Internship

Listed in: , , , , , , , , , , , , .

Join our small, fiery team on our mission to usher in the Bitcoin golden age.

About Shakepay

Shakepay is on a mission to usher in a Bitcoin golden age, where Canadians have access to Bitcoin-friendly, secure, and rewarding financial services. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture capitalists having raised $44M+ and trusted by over one million Canadians and counting, Shakepay is reimagining banking for the digital age. People who choose careers at Shakepay are helping shape a future of financial inclusion, opportunity, and prosperity for all Canadians.

Security Analyst, GRC

Welcome to the crypto world where money is data and therefore data breaches could kill a startup. Have a look at the blockchain graveyard:.

The tl;dr of your role is having Shakepay never show up there.

As the Security Analyst in Governance, Risk & Compliance you will be responsible for partnering with the entire Shakepay organization, including Security, Risk, Compliance, and Legal to mitigate and manage risk at Shakepay. This role will build, implement, maintain and report on Security policies, controls, and all other documentation. 

In collaboration with all departments at Shakepay, this role will be responsible for managing all of Security’s audit requirements and controls for SOC2, ISO 27001, and PCI as well as be the internal point of contact for Regulatory and Compliance related requests and tasks. 

You will : 

• Promote Shakepay’s Security First culture and risk management as a value proposition for our customers.
• Lead and coordinate audit-related tasks and vendor relationships for our annual SOC2 Type 2 audit.
• Develop and maintain policies and controls in support of operational and compliance goals to align with industry frameworks such as NIST, PCI, ISO, etc.
• Perform risk assessments, internal audits, and additional tests across teams at Shakepay to ensure systems and processes remain in compliance with in-scope security, regulatory, and compliance controls.
• Design and implement a suite of GRC tooling and automations to reduce resources necessary to monitor controls, data collection, and other audit and governance tasks. 
• Internal point of contact for cross-functional teams for Security related requests 
• Own Shakepay’s internal vendor management process to ensure high confidence in our partners and vendors. 

Must have 

• Great communicator both written and oral with a strong attention to detail 
• Successfully owned and authored Security audits and reports (SOC2 Type 2, ISO 27001, PCI, HIPAA, GDPR, etc.) 
• Strong experience in managing enterprise risk and mitigation efforts through effective control maintenance and reporting
• Hands-on technical experience with the IT and Security controls and processes which you will own
• The ability to delegate tasks while maintaining a sense of ownership to the overarching goal

Nice to have 

• Automation experience 
• Crypto experience
• Startup experience

What you get : 

• Potentially life-changing stock options. We believe everyone at Shakepay should have the financial upside for building a generational company
• Remote-friendly work environment: work from anywhere in Canada. If you’re in Montreal, you can work from the office
• Generous vacation time: we think time off is essential, and highly encourage it.
• Personal development: we’re here to help you define and hit your personal career goals so that you can get where you want to be
• Continued learning: every Shaker gets a yearly budget to spend on learning
• Employer-covered group insurance: health, dental, paramedical, disability and travel coverage to ensure you’re at your best
• Get paid in Bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known
• A collaborative and friendly team: we succeed together and we have fun doing it
• MacBook: company-issued laptop to make sure you’re doing your best work
• Equipment stipend: every Shaker receives a stipend to use toward setting up their home office

We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that .

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Listed in: , , , , , , , , , , .

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Software Engineer, Social

Money is social. At its roots, money is a communication technology to convey value between people. Whether you’re paying someone else, splitting a bill, or pooling money for a trip with friends, you are involving multiple participants in your money-related activity. At Shakepay, we’re convinced that the social aspect of money is essential to building the ultimate money app. Join us to shape the future of money in an internet-native world.

You will

• Participate in building social features around money
• Write high quality, well-tested, production level code
• Mentor engineers through code reviews and team discussions
• Collaborate on setting a tech vision for the company

Must have

• 6+ years working experience as a software engineer
• Be comfortable working across the tech stack
• Killer video-call hangout backgrounds

Nice to have

• Experience with Node.js, React-Native, Vue, Postgres, Docker
• Experience with building financial apps
• Experience with building multiplayer games
• Some bitcoin knowledge
• Ability to be-friend the AI in the event of a robot uprising

Why join? 

• Be part of a groundbreaking journey: you’ll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you’ll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you’re in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that .

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Listed in: , , , , , , , , , .

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is on a mission to usher in a Bitcoin golden age, where Canadians have access to Bitcoin-friendly, secure, and rewarding financial services. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture capitalists having raised $44M+ and trusted by over one million Canadians and counting, Shakepay is reimagining banking for the digital age. People who choose careers at Shakepay are helping shape a future of financial inclusion, opportunity, and prosperity for all Canadians.

About the role 

As the Business Operations Lead, you will collaborate closely with executives and team leads to drive our company roadmap, optimize operational processes, and ensure scalability to accommodate our growth. The ideal candidate will bring forward an impressive track record of leading cross-functional teams and projects, evaluating and prioritizing business opportunities, as well as making time, information, and decision-making more effective across the company.

Your responsibilities

• Collaborate with other members of the leadership team to define the company’s strategic direction and operational priorities
• Promote a culture of continuous improvement and a high throughout the company
• Translate strategic goals into actionable plans, ensuring alignment across teams
• Lead the Business Operations team efforts to scale systems, communication, and teams to accommodate growth and drive customer success

Must have

• Strategic vision: Demonstrated ability to turn a strategy into actionable operational plans for teams to execute
• Operational leadership: Strong leadership skills with a history of effectively leading and motivating large cross-functional teams
• Experience scaling operations: Proven experience leading efforts to scale systems, processes, teams, and individuals to accommodate fast growth
• People leader: Experience leading and helping employees become great managers
• Strong communication: Excellent interpersonal, written, and verbal communication skills, with the ability to cultivate and maintain strong relationships with internal stakeholders, product teams, and cross-functional leaders
• Basic knowledge of bitcoin

Nice to have

• Financial services knowledge: Familiarity with financial services operations, compliance, and regulations. Experience in a fintech or crypto startup is a plus.
• Prior experience as an Operational leader in a fast-growing company.

Why join? 

• Be part of a groundbreaking journey: you’ll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you’ll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you’re in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that .

Please note that while all of our roles are remote, we are a Canadian company and will not be sponsoring visas for this position. You must be eligible to work in Canada to apply.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Listed in: , , , , , , .

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Operations Analyst

Are you passionate about precision and find satisfaction in tackling tasks with finesse? The role is more than just reviewing transactions, it’s about creating a seamless experience for our customers. You have a detail oriented mindset, you thrive in ensuring accuracy and consistency, turning routine tasks into a symphony of efficiency. If this sounds like you, the Money Movement team is looking for you.

You Will:

• Approve and reject transactions like disputes, wires, e-transfers and any other type of transactions. 
• Execute various types of actions to ensure the proper flow of any crypto transaction. 
• Be the first responder for any transactional inquiry that may come from vendors, banks or internal teams. 
• Investigate accounts to identify fraudulent activity, merchants, payers and other fraud vectors.
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience.
• Handle intra team communications to address and resolve incidents.
• Prepare reports for regulators and other compliance stakeholders.
• Contribute to root cause analysis to identify opportunities to improve operational processes.
• Contribute to the development of internal policies related to our money movement products.
• Train and keep others in the loop to ensure knowledge sharing and the implementation of best practices across teams. 

Must have

• 2+ years of experience at a financial institution.
• Basic knowledge of excel or sheet (basic formulas and filters).
• Basic crypto knowledge.
• Bilingual.

Nice to have

• Medium-high knowledge of excel or sheet (formulas, pivot tables, LOOKUP).

Openings:

• Monday-Friday 10-6 EST
• Wednesday-Sunday 10-6 EST

Why join? 

• Be part of a groundbreaking journey: you’ll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you’ll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you’re in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that .

Please note that while all of our roles are remote, we are a Canadian company and will not be sponsoring visas for this position. You must be eligible to work in Canada to be selected.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Listed in: , , , , , , .

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Product Engineer, Crypto

Bitcoin, the soundest money ever created, is making its way to worldwide adoption. Shakepay has been the on-ramp of choice for many Canadians. Today, we want to do more. The applications around bitcoin are evolving, and Shakepay is reinventing how Canadians interact with money. Join us to shape the future of money in an internet-native world.

You will

• Drive the product vision for crypto at Shakepay
• Lead the engineering effort around crypto features
• Write high quality, well-tested, production level code
• Mentor engineers through code reviews and team discussions
• Collaborate on setting a tech vision for the company

Must have

• 5+ years working experience as a software engineer
• 2+ years working as Product Manager or Product Engineer
• Be comfortable working across the tech stack
• Knowledge of the inner-workings of bitcoin and ethereum
• Killer video-call hangout backgrounds

Nice to have

• Experience with Node.js, React-Native, Vue, Postgres, Docker
• Experience with building financial apps
• Ability to be-friend the AI in the event of a robot uprising

Why join? 

• Be part of a groundbreaking journey: you’ll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you’ll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you’re in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that .

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Listed in: , , , , , , , , , , , , , .

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is on a mission to usher in a Bitcoin golden age, where Canadians have access to Bitcoin-friendly, secure, and rewarding financial services. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture capitalists having raised $44M+ and trusted by over one million Canadians and counting, Shakepay is reimagining banking for the digital age. People who choose careers at Shakepay are helping shape a future of financial inclusion, opportunity, and prosperity for all Canadians.

Full-Time Customer Support Representative (Bilingual)

Bonjour, hi! Here’s a nice word to start things off that’s the same in English and in French: million. Shakepay has plus de 1 000 000 shakers (aka, “customers”) who love Shakepay almost as much as they love bitcoin. Nous sommes very excited for a new bilingual customer support representative (CSR) to join the team because that means that even plus degens aiment le bitcoin et Shakepay regardless of their preferred language. 

We’re looking for someone to join our awesome, tricoté serré team in the evenings. You’ll parlerez à nos clients in English and en français, answering questions they have about Shakepay and their account. Vous écouterez, diagnostiquerez, et resolve all sorts of concerns. Your goal is to consistently provide service that can also be described with one word in both languages: exceptionnel… close enough. Lâche pas la patate, apply now!

Schedule:Sat-Wed

You will:

• Diagnose issues customers are experiencing with Shakepay
• Have a thorough understanding of our products, features, and processes
• Collaborate with other team members to resolve customer inquiries
• Relay feedback about the customer’s experience to other teams
• Investigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity
• Demonstrate care and empathy while engaging with customers
• Engage with customers directly via chat and email
• Attend training sessions and other meetings with the customer support and operations teams
• Communicate and interact with other teams through Slack and Google Meet

Actions you’ll take to help the customer:

• Helping with technical issues like 2FA, Mailgun, Twillo
• Assisting with KYC (account verification) requests
• Providing support to customer support trainees 
• Approving e-Transfer accounts, replay pending e-Transfers

Must have: 

• 1+ years of experience in a customer support role
• Adaptability to change
• Strong attention to detail
• Excellent written & verbal communication skills
• Bilingual in English and French

Nice to have:

• Basic knowledge of digital currencies 
• Passion for the product and our mission
• You shake every day

Why join? 

• Be part of a groundbreaking journey: you’ll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you’ll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you’re in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you’re eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that .

Please note that while all of our roles are remote, we are a Canadian company and will not be sponsoring visas for this position. You must be eligible to work in Canada to apply.
 
Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

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