💸 CryptoJobsPal

Our Team

Our team is on a quest to both WOW the most elite gamers and welcome new ones. This imaginative, bold team pushes the boundaries of what’s technically possible to level up the next generation of gaming.

Who We’re Looking For

We are hiring a Developer Efficiency Engineer to join our Engineering team. We have tons to do, building the future of web3, and we need help increasing our iteration speed. You’ll be part of a game development team working to ship Otherside to players around the world.

The Job

• Using in depth knowledge of build systems to design, implement, and maintain Yuga Labs’ CI/CD systems and pipelines
• Collaborate with product and discipline leads to identify focus areas, and handoff points, and provide the best solution for the development phase
• Implement automation and validation tooling to ensure the quality of our software

Your Skills

• Experience with CI/CD frameworks such as Jenkins, Horde or TeamCity
• Experience with Unreal Engine’s build system
• Strong knowledge of a source control system (e.g., Perforce, Git)
• Comfortable with C#, C++ and Game Programming
• Knowledge of scripting languages such as Python

Physical Requirements and Working Conditions 

• Ability to sit for long periods
• Ability to work on a computer screen and communicate virtually

The US base salary range for this full-time position is $150,000-$200,000 in addition to equity and benefits. Our salary ranges are determined by role and level. The range listed encompasses several levels. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and market demand. Please note that the compensation details listed in role postings reflect the base salary only, and do not include equity, or benefits.

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About Us

BitMEX was one of the first crypto exchanges for derivatives. It exists to provide institutional and professional traders with a platform that caters to their needs.

BitMEX created the Perpetual Swap, the most popular crypto trading product in history. It is the only major global exchange that continues to create new cryptocurrency derivative products, most recently, the ETH Staking Swap. 

On BitMEX, users can trade cryptocurrency derivatives on a professional trading platform that provides low latency, deep liquidity and constant availability.  Since 2014, no cryptocurrency has been lost through intrusion or hacking, allowing BitMEX users to trade safely in the knowledge that their funds are secure. Spot trading is also supported, as well as the purchase and conversion of cryptocurrency – BitMEX supports 45+ derivatives contracts, 11 pairs for spot trading and the ability for users to convert 30+ cryptocurrencies. 

We are looking for individuals who are determined, responsible and collaborative to join BitMEX as we continue to build a thriving cryptocurrency ecosystem. We value attention to detail, speed and simplicity. As a global business operating a 24/7 exchange, we seek out those who are independent, adaptable and want to work in a work-life integrated manner.. 

For more information on BitMEX, company initiatives and our products, please visit the or, and follow,, and

Overview

As the Senior Sales Officer / Head of Sales, you will play a pivotal role in the growth and success of BitMEX. You will be responsible for creating and executing the sales strategy, driving revenue growth, and working with a high-performing sales team. This role demands a deep understanding of the crypto derivatives trading market and products, strong leadership skills, and a proven track record in achieving and exceeding sales targets in fast moving environments.

As Senior Sales Officer / Head of Sales it will be your responsibility to acquire new traders for our platform directly as well as through partners and affiliates. The ultimate goal is to increase trading volume and revenue of the platform, thus creating a superior experience for existing and prospective traders. You will identify new business opportunities, maintain and broaden existing business relationships with our network of partners, while providing competitive market analysis. As such, you will act as an ambassador of our brand and platform while being a trader yourself.

Key Responsibilities

• Identify new prospective clients with the goal of getting them onboarded and trading
• Taking charge of delivering on the sales strategy in a hands-on execution attitude to visibly drive revenue growth and market share. 
• Pro-actively develop and refine the strategy based on market know-how and observations made from executing on the point above.
• Work closely with the sales team to follow the strategy consistently.
• Break-down, communicate, and monitor sales targets, providing guidance and support yourself and the sales team to ensure targets are met and exceeded.
• Know the BitMEX trading platform and current and future product and service offerings, and how these will affect our client base.
• Be actively involved in networking to identify and cultivate trader pools. 
• Engage with key traders and partners to build and nurture strong relationships. Provide direct support, communication, and problem-solving for high-value clients to ensure satisfaction.
• Continuously work with the sales team to improve the sales process, participating in sales calls and meetings, and providing hands-on guidance. Identify bottlenecks and challenges and implement solutions.
• Provide in-depth market know-how and analysis, staying on top of trends and competitor activities. Use this knowledge to adjust the sales strategy and guide the team in real-time.
• Ensure a deep understanding of the cryptocurrency trading platform within the sales team as well as the broader company by actively participating in product training and regularly sharing hands-on knowledge and expertise.
• Work closely with the Products team to provide real-time feedback from the sales team and clients, contributing to the development of new products and features. 

Qualifications

• Experience engaging with clients and strong know-how of the Crypto industry
• In-depth understanding of the cryptocurrency market, blockchain technology, and related financial products
• Proven experience in cryptocurrency trading or fintech sales, with a minimum of 4 years in a responsible role
• Demonstrated ability to develop and execute successful sales strategies.
• A trader yourself with a solid track record of personal trading in the crypto derivatives market, demonstrating a deep understanding of trading strategies and market dynamics
• Strong understanding of digital currencies and passionate about the space
• A deep passion for the cryptocurrency industry and a commitment to staying informed about its developments.
• Exceptional team management skills, with a track record of building and motivating high-performing teams while working collaboratively with other teams within the company.
• An entrepreneurial mentality with the ability to work well under pressure, thrive working under limited direction, and a strong sense of personal accountability and ownership
• Must be comfortable with networking.
• Fluent in written and spoken Mandarin preferred.
• A good team player with strong interpersonal skills.
• Proficiency with standard business end user computing applications and social media.

#LI-CH1

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About Us

BitMEX was one of the first crypto exchanges for derivatives. It exists to provide institutional and professional traders with a platform that caters to their needs.

BitMEX created the Perpetual Swap, the most popular crypto trading product in history. It is the only major global exchange that continues to create new cryptocurrency derivative products, most recently, the ETH Staking Swap. 

On BitMEX, users can trade cryptocurrency derivatives on a professional trading platform that provides low latency, deep liquidity and constant availability.  Since 2014, no cryptocurrency has been lost through intrusion or hacking, allowing BitMEX users to trade safely in the knowledge that their funds are secure. Spot trading is also supported, as well as the purchase and conversion of cryptocurrency – BitMEX supports 45+ derivatives contracts, 11 pairs for spot trading and the ability for users to convert 30+ cryptocurrencies. 

We are looking for individuals who are determined, responsible and collaborative to join BitMEX as we continue to build a thriving cryptocurrency ecosystem. We value attention to detail, speed and simplicity. As a global business operating a 24/7 exchange, we seek out those who are independent, adaptable and want to work in a work-life integrated manner.. 

For more information on BitMEX, company initiatives and our products, please visit the or, and follow,, and

Overview

We are looking for a Lead Detection and Response Engineer to join us in the Security Response Team here at BitMEX. If you have a keen eye for detail and believe that successful Security Response activities begin with proactive hunting and competent engineering, we want to talk to you.

Occasional weekend on-calls are required for this role.

Key Responsibilities

• Lead the identification and analysis of security incidents, including suspicious activities, breaches, and vulnerabilities. Implement advanced detection techniques to identify threats promptly.
• Responsible for threat detection, monitoring and implementation of high fidelity security alerts
• Expected to lead Incident Response activities to resolve security incidents and minimize risk for the organization
• Produce detailed records of incidents, response actions, and post-incident analysis for compliance and improvement purposes.
• Support a global, multi-timezone, on-call rotation for incident triage & response
• Identify security gaps and implement constant improvements to our security stack
• Communicate effectively with lines of business, management and clients to address complex information security issues
• Mentor and provide security guidance to various organizations throughout the company
• Promote a strong security culture within the organization, including training and awareness programs to educate employees about security best practices.

Qualifications

• 6+ years of experience working in a Security Operations role and experience handling security incidents from triage to remediation
• 10+ years of experience in Information Security field
• Experience with dealing with a SIEM tool such as Splunk or ELK
• Working knowledge of cloud technologies such as Amazon Web Services
• Experience in supporting and configuring Endpoint detection and response (EDR) tools
• Strong knowledge of Security frameworks such as Cyber Kill Chain and MITRE ATT&CK and how they can be used to understand and defend against cyber attacks.
• Understanding of emerging adversary tactics, techniques and procedures
• Knowledge of malware analysis & reverse engineering
• Familiar with shell scripting, or another scripting language such as Python
• Self-motivated and able to work independently with minimal supervision

Join us, as we build a thriving cryptocurrency ecosystem through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services.

#LI-CH1

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of workThe TeamThe Marketing Compliance Team plays a critical role in protecting both Kraken’s reputation and consumer trust. Our team works closely with our Marketing content creators and writers to ensure that Kraken’s brand remains unique while simultaneously adhering to regulatory requirements. This team is responsible for reviewing the language, accuracy, and the presence of applicable disclaimers on all marketing content. Our mission is to protect the integrity of Kraken’s brand and maintain the highest level of consumer trust.

The Opportunity

• Verify accuracy, language, disclosures, and transparency in each marketing review
• Contribute to the development and implementation of compliance marketing policies and procedures
• Stay informed of relevant regulations and industry trends for marketing compliance and client interactions
• Maintain accurate records of compliance reviews
• Collaborate with multiple groups of internal stakeholders 
• Manage and track various communication channels and provide timely responses to all stakeholders
• Provide key support to various internal teams across multiple time-zones
• Escalate material compliance risks to Regional Compliance Officers (RCOs), as appropriate.
• Act as a subject matter expert (SME) and provide support for Marketing teams on Compliance related issues
• Communicate effectively to coordinate cross-functional projects
• Identify and develop workflow efficiencies, when/if required

The skills you should HODL

• 1-3 years’ experience in a compliance role at a financial institution or equivalent
• Ability to work EST / PST times (12:00 pm – 8:00 pm UTC or 3:00 pm – 11:00 pm UTC)
• Foundational knowledge and understanding of compliance and regulations specific to the financial and cryptocurrency industries
• Fluent in assessing regulatory and financial language
• Ability to work independently, multitask and prioritize projects in a deadline intensive environment
• Excellent analytical/problem solving, critical thinking, verbal and written communication, and organization skills
• The ability to balance competing priorities on a daily basis
• Proficient in Microsoft Excel and Word
• Attention to detail and strong organizational skills
• Ability to take ownership of work product and consistently deliver results
• Adaptability to global business needs
• Ability to work in a rapidly changing regulatory environment

Location tagging: #LI-MR5 #APACThis is a location specific role. We can only consider applications from the following locations: Philippines or VietnamThe ideal working hours for this role to be within EST / PST time zone (12:00 pm – 8:00 pm UTC or 3:00 pm – 11:00 pm UTC)Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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About Us 🚀Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users.  Founded in 2018, Immutable is one of the fastest Australian companies to reach unicorn status, having raised more than AUD $300M+ and having a valuation of AUD $3.5 billion.Currently, the Immutable Group consists of the Immutable Platform, the preferred developer platform for building & scaling web3 games on Ethereum, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs. Come and join us as we pioneer in this space! 🚀As our VP of Growth, you will play a pivotal role in shaping the future of our business. Your mission is to drive high-impact marketing strategies for our community, B2B platform, and B2C game customer segments. You'll oversee our entire marketing organisation and will have the opportunity to create a dynamic and high-performing team. We're seeking a visionary leader who can rapidly scale our growth engine, design end-to-end funnels, and expertly track performance.

You'll Be Empowered To 🎮

• Develop and execute a high-level, data-driven marketing approach for both our community platform and game studio, achieving remarkable results.
• Build and lead a high-velocity, high-experiment team that generates innovative creatives and measures their effectiveness across the platform and studio.
• Strategically allocate and manage budgets, ensuring a clinical approach to spending while working closely with our CFO.
• Identify, implement, and optimise the best marketing technology stack to fuel our growth.
• Foster a culture of high ambition, continuous growth, and understanding of the latest trends in marketing.
• Cultivate and manage teams and funnels from the ground up, showcasing your high IQ and leadership capabilities.
• Thrive in a fast-paced environment, learning and adapting to excel in regional marketing efforts when needed.

We'd Love You To Bring 🤝

• 10 years of experience in digital marketing
• Proven experience rapidly ascending through the ranks and building successful growth engines.
• Demonstrated expertise in building end-to-end funnels and tracking their performance.
• Comfort and proficiency in both B2B (Platform) and B2C (Studio) marketing.
• Prior experience in SaaS and a track record of hyper-growth.
• Successful management of budgets with a focus on ruthless spending.
• A strong cultural fit, understanding of what's "cool," and a native grasp of marketing concepts.
• The ability to create high-experiment, data-driven, high-velocity teams consistently delivering creative solutions and measuring their impact.
• A history of successfully managing and leading teams of at least 6+ members.

Bonus Points For ✅

• Deep expertise in performance marketing
• The ability to adapt to regional marketing needs
• Interest in web3
• Experience in a fast-paced hyper-growth environment

We are proud of the benefits that we offer for all of our employees globally.  Here is a snapshot: Attracting the best global talent:💸We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance💻 While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass📲We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.Levelling up your growth🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development📚 Enjoy access to free online courses via UdemyHelping you thrive💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service🎁 Get premium access to mindfulness resources, online fitness classes and discounts at major retailers through PerkboxLeave when you need it the most: 👨‍👧‍👦New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthdayAdditional Information: Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don't meet all the job listing requirements, do yourself (and us) a favour by still applying! You'll likely bring something to the workplace that we haven't thought of yet, and we would love to hear from you. We are a 2022 Circle Back Initiative Employer – we commit to responding to every applicant.*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out – We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!Join us in shaping the future of web3 gaming!#LI-Remote

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamThe Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world.This is a fully remote role requiring English fluency, based in Mexico.  You must be willing to work evenings and weekends.We’re accepting applicants for our Client Engagement team, which provide first rate client support to our users and also handle most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends. 

The Opportunity

• Primarily utilizing email (live chat and phone support being required at times) to respond between 50 to 150+ client requests regarding payments and other general questions on a daily basis
• Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
• Utilize Key Performance Indicators (KPI)
• Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner
• Monitor technical issues
• Strive to make your teams' work as efficient as possible by improving or creating processes, automating as much of your work as possible

Skills you should HODL

• This is a fully remote role requiring English fluency
• Security and privacy focused
• You must be willing to work 15:00 – 3:00 am UTC and weekends (rotationally)
• Past experience in payment processing is preferred
• High output – metrics based experience is a plus
• Able to make quick decisions autonomously
• Passionate about clients and their overall experience
• Excellent computer literacy and ability to learn and navigate new software using multiple platforms
• Must be able to use excel and execute simple scripts
• Detail oriented
• Crypto trading experience, preferably on multiple platforms
• Fantastic communication skills in order to operate globally across multiple departments and stakeholders
• Prior relevant experience in financial services, crypto, technology, and/or client support

Nice to Haves

• Experience with CRM software such as ZenDesk or Salesforce
• Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean

Interested so far? Here’s how the hiring process will look:

• Pre-screen assessment – around crypto and client support (to be completed in 72 hours)
• Video screen with our Talent Acquisition team (30 minutes)
• Interview with the team (60 minutes)
• Final interview with team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of workThe teamJoin our Trading Technology team and start building the internet of money.The Trading Technology team is responsible for everything to do with the trading backend services such as the matching engine, market data gateways, internal and external APIs, and various other trading services. The team is located globally and responsibilities are split into sub-teams, working with various tech stacks. Our teams code in C++, Go, Rust, and Python, depending on the product they are contributing to within Kraken and work agile around the globe. Recently, the Trading Technologies team played a critical role in  

The opportunity

• Design and implementation of microservices in Rust
• Writing reusable, testable, and efficient code
• Implementation of reusable components/libraries for Kraken’s backend systems
• Write highly scalable, high volume services
• Create optimized database schemas

Skills you should HODL

• 5+ years of experience in software engineering
• Experience writing network services or asynchronous code in Rust
• Experience using a Linux server environment
• Ability to define technical requirements and drive projects through to completion
• Assume technical responsibility of complex backend systems, identify opportunities for system improvement
• Have experience with system languages (C, C++, Go) and/or strongly typed programming (OCaml, Haskell, Rust)
• Previous trading knowledge is a nice to have
• Knowledge about distributed systems and technologies (gRPC, Kafka, NoSQL, SQL, Redis, …)

$135,000 – $203,000 a yearThis is the target annual salary range for this role. This range is not inclusive of other additional compensation elements, such as our Bonus program, Equity program, Wellness allowance, and other benefits [US Only] (including medical, dental, vision and 401(k)).The compensation range provided is influenced by various factors and represents the initial target range. Our salary offerings are dynamic and we strive to ensure that our base salary and total compensation package aligns and recognizes the top talent we aim to attract and retain. The compensation package of the successful candidate is based on various factors such as their skillset, experience, and job scope. #US #EU #LI-Remote #Canada #LI-VF1Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamOur Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.This is a fully remote role requiring English fluency, based in Costa Rica.  You must be willing to work evenings and weekends.You will have the pleasure of ensuring that new clients are provided with a world class service and a 6-star experience within the client’s early life with Kraken. The role will be part of a high-performing team supporting our clients round the clock, and with the best reputation for security in the industry. The role is integral in connecting with clients, to ensure that barriers to clients’ success are removed.

The Opportunity

• Work on client’s KYC documents, using KYC applications and email tickets
• Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid
• Validate the Proof of Residence submitted by the Clients
• Flag suspicious documents and escalate to the relevant team
• Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier
• Update Client’s information upon request
• Comply to Kraken’s Anti-Money Laundering policies and procedures
• Ensure that work is compliant to Kraken’s Quality and Risk guidelines
• Provide 6 star experience to the Clients in every interaction
• Ensure that process guidelines are followed in verifying the client
• Work with the team to meet the business objectives
• Leverage feedback for continuous improvement to the client onboarding process

Skills you should HODL

• Minimum of 2 years experience in client service or business support role in a global shared services setting
• Strong cryptocurrency knowledge and passion
• Deep understanding of client satisfaction, dissatisfaction and NPS metrics
• Intellectually agile; able to grasp new concepts, ideas and changes to processes
• Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
• Strong attention to workflow processes and details
• Proper business email etiquette with expertise in building and maintaining strong relationships with clients
• A high degree of personal organization and good time management
• Innovative thinking and creative problem-solving
• Highly developed interpersonal skills at all levels to achieve collaborative outcomes
• Deep orientation in data privacy and security
• Well-developed presentation skills and confident demeanor
• Strong verbal and written English communication skills
• Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
• No attendance or schedule adherence issues

Nice to Haves

• Experience with CRM software such as ZenDesk or Salesforce
• Global Shared Services experience strongly preferred
• Experience working in a financial account or any organization with high attention to risk compliance
• Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean

Interested so far? Here’s how the hiring process will look:

• Pre-screen assessment – around crypto and client support (to be completed in 72 hours)
• Video screen with our Talent Acquisition team (30 minutes)
• Interview with the team (60 minutes)
• Final interview with team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of workThe TeamThe Marketing Compliance Team plays a critical role in protecting both Kraken’s reputation and consumer trust. Our team works closely with our Marketing content creators and writers to ensure that Kraken’s brand remains unique while simultaneously adhering to regulatory requirements. This team is responsible for reviewing the language, accuracy, and the presence of applicable disclaimers on all marketing content. Our mission is to protect the integrity of Kraken’s brand and maintain the highest level of consumer trust.

The Opportunity

• Verify accuracy, language, disclosures, and transparency in each marketing review
• Contribute to the development and implementation of compliance marketing policies and procedures
• Stay informed of relevant regulations and industry trends for marketing compliance and client interactions
• Maintain accurate records of compliance reviews
• Collaborate with multiple groups of internal stakeholders 
• Manage and track various communication channels and provide timely responses to all stakeholders
• Provide key support to various internal teams across multiple time-zones
• Escalate material compliance risks to Regional Compliance Officers (RCOs), as appropriate.
• Act as a subject matter expert (SME) and provide support for Marketing teams on Compliance related issues
• Communicate effectively to coordinate cross-functional projects
• Identify and develop workflow efficiencies, when/if required

The skills you should HODL

• 1-3 years’ experience in a compliance role at a financial institution or equivalent
• Ability to work EST / PST times (12:00 pm – 8:00 pm UTC or 3:00 pm – 11:00 pm UTC)
• Foundational knowledge and understanding of compliance and regulations specific to the financial and cryptocurrency industries
• Fluent in assessing regulatory and financial language
• Ability to work independently, multitask and prioritize projects in a deadline intensive environment
• Excellent analytical/problem solving, critical thinking, verbal and written communication, and organization skills
• The ability to balance competing priorities on a daily basis
• Proficient in Microsoft Excel and Word
• Attention to detail and strong organizational skills
• Ability to take ownership of work product and consistently deliver results
• Adaptability to global business needs
• Ability to work in a rapidly changing regulatory environment

Location tagging: #LI-MR5 #APACThis is a location specific role. We can only consider applications from the following locations: Philippines or VietnamThe ideal working hours for this role to be within EST / PST time zone (12:00 pm – 8:00 pm UTC or 3:00 pm – 11:00 pm UTC)Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.We are continuing to build up our next generation crypto-currency exchange and are looking for eager, hard-working problem solvers that can continue to evolve our 24-7, highly scalable, exchange system as new features and performance improvements are constantly being added.This role will work with our Futures backend development team on our exchange platform that has allowed Binance to become one of the biggest crypto-currency exchanges in the world, solving difficult and unique challenges that are presented for running a platform with 10s of millions of users and 24/7 availability. We are looking for talented Software Engineers (7+ years of experience) to work on our backend for our world class trading platform in one of our locations in Asia.

Responsibilities

• Architect scalable backend systems, services, and APIs
• Evolve our long term vision for maintaining and scaling our backend systems
• Design high reliability services that can withstand large fluctuations in traffic
• Monitor our backend performance, identify performance bottlenecks, and find ways to reliably resolve them
• Write backend code that is fast, reliable, but also highly secure
• Maintain and evolve our quickly-growing test suite
• Collaborate effectively with other staff to solve complex problems
• Provide mentorship and lead strong development practices inside the team

Requirements

• A solid foundation with Rust
• Ability to write robust, highly efficient, reliable code
• Experience writing multi-threaded applications
• Have deployed software to a production environment
• Familiarity with Linux
• BSc in Computer Science, Math, or similar
• Experience with scaling production databases: Postgres, MySQL, and/or MongoDB is a big plus
• Experience building systems with financial or security constraints is a big plus

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our .

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