💸 CryptoJobsPal

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopesJob Summary: We are seeking a highly skilled and experienced Netsuite OneWorld Administrator/Developer with experience in the crypto industry to join our Finance Digital transformation team. The successful candidate will be responsible for managing and supporting our Netsuite OneWorld ERP system and ensuring its smooth operation. The role requires both administration and development skills to address all changes related to Netsuite OneWorld.

Key Responsibilities

• Act as the primary point of contact for all Netsuite OneWorld related matters.
• Manage and maintain our Netsuite OneWorld ERP system, including system configuration, customization, and administration.
• Develop and maintain Netsuite OneWorld workflows, scripts, and customizations to support business requirements.
• Provide technical support to end-users and troubleshoot issues as needed.
• Collaborate with cross-functional teams to support ongoing system enhancements and improvements.
• Ensure compliance with Netsuite OneWorld best practices and industry standards.
• Participate in the development and implementation of Netsuite OneWorld-related projects.
• Train and support end-users on the use of Netsuite OneWorld.
• Stay up-to-date with new Netsuite OneWorld features and functionality and assess their impact on our system.
• Apply knowledge of the crypto industry and its unique accounting and reporting requirements to ensure our Netsuite OneWorld system is customized and configured appropriately.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience as a Netsuite OneWorld Administrator/Developer.
• Strong knowledge of Netsuite OneWorld ERP system administration, customization, and integration.
• Experience with SuiteScript, SuiteFlow, and SuiteTalk.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong understanding of accounting and financial processes, particularly in the crypto industry would be an advantage

#LI-CW1#LI-hybrid#LI-AssociateLife @ Crypto.comEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal – Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us – our internal mobility program offers employees a new scope.  Work Perks: visa card provided upon joining Are you ready to kickstart your future with us? BenefitsCompetitive salaryAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.About :Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.Learn more at .  is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.  values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.Personal data provided by applicants will be used for recruitment purposes only.Please note that only shortlisted candidates will be contacted.

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What is Polygon Labs?Polygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions, including layer 2s (zero-knowledge rollups and optimistic rollups), sidechains, hybrid chains, app-specific chains, enterprise chains, and data availability protocols. Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps, unique addresses exceeding 225 million, over 1.2 million smart contracts created and 2.56 billion total transactions processed since inception. The existing Polygon network is home for some of the biggest Web3 projects, such as Aave, Uniswap, and OpenSea, and well-known enterprises, including Robinhood, Stripe and Adobe. Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative.Polygon Labs PerksThe goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits:Remote first global workforceIndustry leading Medical, Dental and Vision health insurance fully covered for each employeeCompany matching 401k with 6% match$1,500 Home Office Set Up Allowance (life-time max)$2,000 Annual Employee Development Program$200 Annual Book Allowance Program Internet or phone reimbursementGenerous & flexible PTO and country-specific holidays1 company wide wellness Friday day off per quarterCompany issued laptopEmployee Assistance Programs*In certain countries medical, dental and vision is fully covered for any dependents. This is country and plan specific.*401k is for United States Employees onlyPolygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.Learn More about Polygon Labs |  | | | | | | |

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All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST). We encourage you to apply regardless of your location. About Us Chainlink is the industry-standard Web3 services platform that enables developers to build feature-rich Web3 applications with seamless access to real-world data and off-chain computation.• Chainlink has helped enable $8T+ in transaction value since the start of 2022.• Over 1,700 Web3 projects have integrated Chainlink services.• Chainlink is live on 15+ blockchains with many having joined the Chainlink SCALE program.• Chainlink is relied upon by industry-leading protocols like Aave, Compound, Paxos, Synthetix, and ENS.• Chainlink has delivered 7.4B+ data points on-chain and onboarded 900+ decentralized oracle networks.• Chainlink has established collaborations with Associated Press, Accuweather, AWS, Google Cloud, Meta, and Twilio.• The world-class Chainlink Labs research team has won various awards for its work on distributed systems, security, and more.Who we’re looking for: • You’re focused on what matters most and ignore unimportant industry distractions. • You take extreme ownership and deliver outstanding results. • You have a growth mindset, seek out feedback and engage in constructive dialogue with others to help them grow.• You move fast and evolve with rapidly advancing technologies. • You want to be part of a team that excels and is committed to building the Chainlink Network and growing the Web3 ecosystem over the long term. • You are welcoming toward a diverse network of participants joining an open, global standard.• You’re excited about the future of Web3 and building a world powered by cryptographic truth. At Chainlink Labs, our engineering team pushes the scale and capabilities of decentralized applications across the industry. The Chainlink Network holds >70% market share in the oracle space, solving real-world problems by enabling smart contracts to securely interact with off-chain data/computation.We value talented and driven craftsmen who work collaboratively to tackle complex challenges, deliver product impact, and grow as builders. Join us and shape the future of blockchain technology and decentralized finance. Chainlink VRF (Verifiable Random Function – ) is a provably fair and verifiable random number generator (RNG) that enables smart contracts to access random values without compromising security or usability. VRF helps enable and accelerate the development of smart contracts focused on blockchain gaming, security, layer-two protocols, and various other use cases. The Capital Markets Engineering Team is responsible for executing the engineering work that has and will continue to emerge from the efforts to drive the adoption of Chainlink Products across the financial industry and broader enterprise space. This team will be driving the execution of institutional projects (e.g., Swift) and the development of products (e.g., CCIP Abstraction) that meet the requirements that emerge from such engagements. These initiatives are vital in positioning Chainlink as an industry standard across the financial industry We are looking for an Engineering Manager to lead our VRF and Capital Markets team. We need someone who is comfortable in a fast-moving environment with a lot of moving pieces, as well as has a strong background in building mission-critical distributed systems and experience managing a high performing team. This is a unique opportunity to drive the capital markets and enterprise initiatives at Chainlink, as well as work with multiple Chainlink products (VRF, CCIP, Automation). 

Requirements:

• 7+ years of experience in building and managing critical large-scale business applications
• 1+ year of experience leading or managing engineering teams. Tech Leads with no people management experience are also considered.
• Experience with building distributed systems and understanding of system design concepts
• Experience in owning & managing a critical consumer product and/or technologies (either internal or external) used by 100s users
• Experience managing a large-scale production environment for a mission-critical product (with high availability, reliability, and resiliency)

Preferred Requirements:

• Software engineering degree/comp science background 
• Startup experience 
• Strong passion for blockchain, DeFi, and the overall future of Web3. It will be hard to succeed in this role if you don't understand what we are doing and why.

Privacy Policy and an Equal Opportunity Employer: Chainlink Labs is an Equal Opportunity Employer. To request an accommodation in our recruitment process, please contact us at .Please see our for more information about how we collect and use your application information.

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Scroll, a leading Ethereum Layer 2 scaling solution, is seeking a dynamic and experienced Communications Manager  to lead our communications efforts in the Chinese-speaking markets, including but not limited to China and Taiwan.As Communications Manager for these regions, you will be responsible for developing and executing effective communication strategies to promote Scroll's presence and brand image across various channels. You will define regional strategy and coordinate with the global communications team across Media and Influencer Relations, Community Management, Events Management, and Content in the Chinese-speaking markets.About Scroll…Scroll is building an open source, bytecode level compatible zkEVM layer 2 solution for Ethereum. Our mission is to scale Ethereum while maintaining our values of credible neutrality, open-ness, and execution.

Duties and Responsibilities

• Develop and maintain strong relationships with key media outlets, journalists, and influencers in the Chinese-speaking markets.
• Plan and execute media campaigns to generate positive media coverage and manage the company's reputation in the region.
• Monitor media coverage and provide timely responses to address any concerns or misconceptions related to Scroll's solutions.
• Engage with the Chinese-speaking community on various social media platforms, forums, and other relevant channels.
• Foster a strong and vibrant community by addressing inquiries, feedback, and concerns promptly and professionally.
• Organize and participate in community-focused events to enhance engagement and build brand loyalty.
• Collaborate with globally distributed cross-functional teams to plan and coordinate both online and offline events, including webinars, conferences, and workshops in Asia to raise awareness about Scroll's Ethereum scaling solution.
• Set, and then analyze, OKRs to measure the success of events and gather feedback to improve future events.
• Develop compelling and informative content tailored to the Chinese-speaking markets, including blogs, articles, press releases, and social media posts.
• Translate and localize existing English content to resonate with the target audience effectively.
• Ensure all content aligns with Scroll's brand identity and messaging guidelines.

Required Skills and Experience

• Fluent Chinese and English speaker
• Proven experience in media relations, community management, events management, and content marketing in the Chinese-speaking markets in the technology and blockchain industry.
• Exceptional written and verbal communication skills in both Chinese (Mandarin) and English.
• Deep understanding of the blockchain space, particularly Ethereum and scaling solutions.
• Broad network of media contacts and influencers in the Chinese-speaking markets.
• Ability to work independently and as part of a diverse, global team.
• Excellent project management and organizational skills, with the ability to handle multiple tasks simultaneously.

About You

• You are passionate about blockchain technology and the potential it holds for the future.
• You are directly aligned with our values of building with community, openness, credible neutrality.
• You have strong interest in decentralized system and open source collaboration.
• Your are a resourceful self starter that understands how to research new topics.
• You are mission-led and eager to be at leading point of zkEVM research.
• You are a collaborative person who can work well within a globally distributed team.

What We Offer

• A mission-led, collaborative culture
• Opportunity to work with cutting edge technology and like-minded people who are contributing to the progression of Ethereum
• Competitive salary package / generous paid time off / annual growth budget
• Remote from any location with flexible hours
• Home office set up / co-working membership allowance
• Private healthcare in selected countries

Scroll is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please let us know and we'll do our best to accommodate.

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Galaxy Ventures:

The Ventures team at Galaxy has been a significant contributor to the growth of the crypto industry with 5+ years of active investment experience. Galaxy has backed 100+ portfolio companies and networks since inception—including Aleo, Axelar, Bison Trails, Celestia, Chaos Labs, Fireblocks, Gensyn, Ramp Network, and RISC Zero—and helps visionary founders in the crypto ecosystem through every stage of growth. Ventures and its portfolio companies benefit from the full force of the broader Galaxy platform including other market-leading business lines across Trading, Lending, Mining, Validator Operations, and Investment Banking. 

Who You Are:

The Ventures team is seeking a relentlessly passionate venture investor who will have responsibilities across the entire investment process including developing investment theses, sourcing and evaluating investment opportunities, and supporting portfolio companies. This individual will have tremendous autonomy, presenting directly to Galaxy’s investment committee the most important thesis-driven, early-stage investment opportunities in the market.

What You’ll Do:

• Build strong relationships with entrepreneurs
• Develop new investment theses based on deep research into emerging market trends
• Source and evaluate potential investment opportunities
• Conduct in-depth due diligence on investments and demonstrate strong investment judgement
• Help support portfolio companies to provide differentiating insight and strategic value-add
• Pitching in on various firm related projects

What We’re Looking For:

• Bachelors degree from top-tier university
• Relevant experience and interest in the crypto, fintech, software ecosystems
• Prior venture capital/investing experience along with experience at top-tier consulting firm, investment bank, or tech company
• A self-starter who can work independently and drive projects forward on their own
• Tireless work ethic – someone who will hustle to find great investment opportunities!
• Unwavering dedication to helping founders
• Strong and fun team player who fits in with our team’s low-ego culture

What We Offer:

• Competitive base salary, bonus, and equity compensation
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Ginger
• Opportunities to learn about the Crypto industry
• Free daily snacks in-office
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

*Benefits may vary depending on location.

Apply now and join us on our mission to engineer a new economic paradigm.

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Metaschool produces courses for devs to build, ship, and learn Web3.We’re a decentralized, remote-first company with teammates based in Singapore, India and Pakistan. We are divided by borders, but our common mission to help developers build and flourish in the web3 ecosystem has brought us very close.Our Core Values:🏗 Buidl dope shit! – We care about what you have built, not your degrees or FAANG experience.🌈 Stay weird –  Own yourself, be yourself! Diversity is our strength!🏔 Improve daily – Daily efforts compound. Don’t underestimate them.☝ Developers come first – We are building for devs. Put them first, always!📝 Learners for life – Leave your ego outside, learn whenever you can.🤝 Collaborate to win – If you want to go far, collaborate and go with a team.Role Overview: Are you a skilled sales enthusiast with a knack for building lasting B2B relationships? Do you thrive on driving end-to-end sales processes and sealing deals within the dynamic tech landscape? Join the Mataschool team as a Sales Account Executive, where you can fuel growth and innovation!Role Overview:As a Sales Account Executive, you'll be the driving force behind forging strong B2B connections. You'll leverage your expertise to identify potential clients, nurture relationships, and lead impactful conversations aligned with our offerings. Managing the entire sales process, from initial contact to deal closure, you'll employ your skills in guiding prospects, understanding needs, and tailoring solutions for successful outcomes.Key Responsibilities:

• B2B Relationship Building: Foster robust B2B connections by identifying potential clients, nurturing relationships, and leading meaningful conversations that align with our offerings.
• Full Sales Cycle Ownership: Guide prospects through the entire sales journey, from initial contact to deal closure, showcasing your ability to understand client requirements, articulate value propositions, and negotiate win-win agreements.
• Proven Deal Closing: Highlight your track record of successfully sealing deals ranging from $10K to $100K, demonstrating your understanding of client needs and negotiation skills.

Additional Skills (Preferred):

• Web3 Sales Exposure: Familiarity with Web3 sales landscape is advantageous, positioning you as a more effective advocate for our tech-driven solutions.

Experience:

• 1 to 4 Years: Your adaptability, drive, and determination to excel in tech sales matter more than the number of years you've spent in the field.

What We Offer:

• Innovative Environment: Join a team that embraces cutting-edge technology and creative solutions, allowing you to continually expand your skill set.
• Growth Opportunities: Access resources, training, and mentorship to refine your skills and take on new challenges.
• Impactful Role: Shape the tech landscape and transform business interactions with technology, with your success stories integral to our journey.

Perks:At Metaschool, you will have exposure to product, business, growth, technology and everything in between. Additionally, you will get:🔮 Competitive Salary🔮 Generous Equity🔮 Health Insurance🔮 Paid Time off🔮 Workstation Allowance🔮 Multiple tech subscription(s) to make your life easier🔮 And an amazing bunch of weird frens!!If you're passionate about building B2B relationships, driving tech sales, and making an impact, the Sales Account Executive role at Mataschool is your opportunity. Join us in the journey of growth and innovation!

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamOur Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.This is a fully remote role requiring English fluency, based in Vietnam.  You must be willing to work evenings and weekends.You will have the pleasure of ensuring that new clients are provided with a world class service and a 6-star experience within the client’s early life with Kraken. The role will be part of a high-performing team supporting our clients round the clock, and with the best reputation for security in the industry.  The role is integral in connecting with clients, to ensure that barriers to clients’ success are removed.

The Opportunity

• Work on client’s KYC documents, using KYC applications and email tickets
• Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid
• Validate the Proof of Residence submitted by the Clients
• Flag suspicious documents and escalate to the relevant team
• Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier
• Update Client’s information upon request
• Comply to Kraken’s Anti-Money Laundering policies and procedures
• Ensure that work is compliant to Kraken’s Quality and Risk guidelines
• Provide 6 star experience to the Clients in every interaction
• Ensure that process guidelines are followed in verifying the client
• Work with the team to meet the business objectives
• Leverage feedback for continuous improvement to the client onboarding process

Skills you should HODL

• Minimum of 2 years experience in customer service or business support role in a global shared services setting
• Strong cryptocurrency knowledge and passion
• Deep understanding of client satisfaction, dissatisfaction and NPS metrics
• Intellectually agile; able to grasp new concepts, ideas and changes to processes
• Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
• Strong attention to workflow processes and details
• Proper business email etiquette with expertise in building and maintaining strong relationships with clients
• A high degree of personal organization and good time management
• Innovative thinking and creative problem-solving
• Highly developed interpersonal skills at all levels to achieve collaborative outcomes
• Deep orientation in data privacy and security
• Well-developed presentation skills and confident demeanor
• Strong verbal and written English communication skills
• Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
• No attendance or schedule adherence issues

Nice to Haves

• Experience with CRM software such as ZenDesk or Salesforce
• Global Shared Services experience strongly preferred
• Experience working in a financial account or any organization with high attention to risk compliance
• Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean

Interested so far? Here’s how the hiring process will look:

• Pre-screen assessment – around crypto and customer support (to be completed in 72 hours)
• Video screen with our Talent Acquisition team (30 minutes)
• Interview with the team (60 minutes)
• Final interview with team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamThe Kraken Tax team plays a vital role in ensuring Kraken is tax compliant in every jurisdiction we operate in. It consists of an agile team of tax professionals of a diverse background spread across the US, Europe and APAC and holding a unique blend of best in class tax expertise, with strong focus on technology and automation. The team embraces hyper-transparency, fostering an environment of open dialogue, candid discussions and constructive feedback, staying adaptable in the ever-evolving tax environment in the crypto industry.Working in the Kraken International Tax Operations team, you will be reporting to the International Tax Operations Manager and support with the daily management of Kraken’s indirect tax compliance. This role is open to candidates based in the EU.

The Opportunity

• Manage Indirect Tax (VAT/GST) compliance processes to ensure timely and accurate tax filings in the jurisdictions that Kraken operates in.
• Work with our external advisors, review deliverables and ensure accuracy of tax returns
• Coordinate and work with other teams of the Finance Department, e.g. work with Treasury to ensure tax payments are made, work with Accounts Payable to ensure correct tax codes are used, and answer any queries on VAT/GST invoices.
• Involvement in process improvements and automation projects and ensure indirect tax processes are up to date and documented
• Work with the wider Tax team on ad-hoc compliance and advisory projects. 
• Assisting with statutory audits in relation to VAT/GST, and audits/enquiries raised by tax authorities.
• Supporting with external adviser spend and tracking

Skills you should HODL

• 3+ years experience in VAT accounting / compliance in EU jurisdictions. 
• Excellent data analysis skills and working in large datasets
• Well versed in Excel, able to work in and maintain complex spreadsheets
• Ability to coordinate, prioritize workload and keep to tight deadlines

Nice to Haves

• Previous experience in Netsuite, Superset, Tableau
• Previous exposure in the FinTech/Crypto industry
• Previous exposure in Digital Services Taxes 
• Second European language

Location Tagging: #EU #LI-remoteKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamThe Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world.This is a fully remote role requiring English fluency, based in Vietnam.  You must be willing to work evenings and weekends.We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations.  Our team is one of the best in the industry, and we're looking for people who can make us better.  Many of us work remotely, but we’re in touch with each other constantly.  We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry.  We have a great community, and many of us have become close friends. 

The Opportunity

• Primarily utilizing email (live chat and phone support may also be requires at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis
• Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
• Utilize Key Performance Indicators (KPI)
• Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner
• Monitor technical issues
• Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible

Skills you should HODL

• This is a fully remote role requiring English fluency
• Security and privacy focused
• You must be willing to work 15:00 – 3:00 am UTC and weekends (rotationally)
• Past experience in payment processing is preferred
• High output – metrics based experience is a plus
• Able to make quick decisions autonomously
• Passionate about clients and their overall experience
• Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts
• Detail oriented
• Crypto trading experience, preferably on multiple platforms
• Fantastic communication skills in order to operate globally across multiple departments and stakeholders
• Prior relevant experience in financial services, crypto, technology, and/or customer support

Nice to Haves

• Experience with CRM software such as ZenDesk or Salesforce
• Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean

Interested so far? Here’s how the hiring process will look:

• Pre-screen assessment – around crypto and customer support (to be completed in 72 hours)
• Video screen with our Talent Acquisition team (30 minutes)
• Interview with the team (60 minutes)
• Final interview with team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the  page to learn more about our internal culture, values, and mission.As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of WorkThe TeamIn the wild west of crypto, our Account Security team plays a vital role as a beacon of safety and assurance for our clients. As an Account Security Specialist, you will be working alongside a team of vigilant and security-focused individuals who have sharpened their ability to detect danger before, while, and after it happens. Kraken is one of the oldest, most secure exchanges out there, and that wouldn’t be possible without the talent and efforts from our team. From the slightest of security concerns, to compromised accounts, our Account Security team works together to provide 6-star support, and ensure that our clients feel confident in using Kraken for their crypto exploration.This is a fully remote role requiring English fluency, based in Philippines.  You must be willing to work evenings and weekends.The Client Engagement Account Security group is looking for multiple specialists to join the team. This is an entry level position in which you would start in the Account Access group. We are seeking specialists to primarily work between the hours of 15 – 3 UTC. As an Account Security Specialist, you will effectively be acting as a gatekeeper, assisting clients in regaining access to their Kraken accounts and ensuring illicit actors are kept at bay. You will analyze information provided by clients and combine it with a thorough review of Admin logs to determine if we are in contact with the true account owner. An ideal candidate will have very strong attention to detail, critical thinking skills and a healthy level of paranoia. New specialists on the team would start out as a Level 1, where they would be expected to complete a thorough analysis of accounts, and then forward the ticket to senior specialists who would then take the required actions on the account. Level 1 is essentially our training ground with an estimated duration of 2 to 3 months. Once specialists level up to Level 2 and beyond, they will be granted permissions to take actions on accounts. As you level up in Account Access, you may expand into other areas of Account Security, such as Email Issues, Account Closures and Account Security – Investigations.

The Opportunity

• Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists
• Stay vigilant, ensuring that security is at the forefront in all aspects of your work
• Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting
• Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible
• Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI)Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings
• Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams

Skills you should HODL

• This is a fully remote role requiring English fluency
• Security and privacy focused
• You must be willing to work evenings and weekends (rotationally)
• Motivated by Kraken’s mission and creating a seamless support experience for our global client base
• Crypto trading experience, preferably on multiple platforms
• Fantastic communication skills in order to operate globally across multiple departments and stakeholders
• Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must
• Able to make quick decisions autonomously
• Strong attention to detailPrior relevant experience in financial services, crypto, technology, and/or customer support
• Excellent computer literacy and ability to learn and navigate new software using multiple platforms
• Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset.

Nice to Haves

• Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
• Scheduling preference of working every weekend is ideal, but not required.

Interested so far? Here’s how the hiring process will look:

• Pre-screen assessment – around crypto and customer support (to be completed in 72 hours)
• Video screen with our Talent Acquisition team (30 minutes)
• Interview with the team (60 minutes)
• Final interview with team managers/directors (60 minutes)

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know

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